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PDFfiller

Overview

PDFfiller has a rating of 4.5 stars from 5,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, small business and good experience. PDFfiller ranks 66th among Business Documents sites.

service
78
value
77
shipping
30
returns
61
quality
71
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74,591 reviews
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New York
2 reviews
0 helpful votes
Follow Jared R.
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I am in business for 4 years and 5 months ago started use this solution to save some time for filing forms, sending invoces, completing and signing proposals.
I must to say that saved time I used for my work and it dramatically increased my productivity. And my staff.

Date of experience: March 16, 2017
GB
1 review
0 helpful votes
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Misleading scam
January 12, 2022

This is fraud. Million time fraud and misleading website, firstly, they tell you to write your email, only then you wil be able to tranfer your word file to pdf, then they tel you you, have sign for a year or monthly basic, they should have told us that in order to transfer file, you need to give your email and sign up for a year or month. Toal scam, avoid,

Date of experience: January 12, 2022
Rina P. PDFfiller Rep
over a year old

Ali hi! We are sorry for any confusion caused!
Account registration is indeed required in pdfFiller. Having a paid plan is not a must though.
Please note that prior to any of our paid plans there is also a 30-day free trial period.
If you need PDF editing and eSigning for a bunch of documents only, not on a regular basis -- our free trial would totally do the job, no charges applied whatsoever.
Hope this helps!

Colorado
1 review
8 helpful votes
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The worst
April 7, 2020

I thought it was a great website. Very easy to use, great tools, great software. Until I finished and found out that I had to pay just to turn in my assignment to google classroom. I couldn't even copy the link to the document without it asking for my card

Date of experience: April 7, 2020
California
1 review
9 helpful votes
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I which I have read all the reviews and done some research. This site is a SCAM and False Advertisement. Paid the annual fee of 120 because I thought is was the better deal however, I could not view the form I received from my customer. Therefore, I was told I need to upgrade to the 180 dollar Plan I did. Just to view the form. Now, I was told that they don't provide any forms even though their site says "Search for Fillable Documents Search PDFfiller's library of over 10 Million forms by name or description and begin editing, signing, and sharing the documents you need!"

Date of experience: June 22, 2016
PDFfiller S. PDFfiller Rep
over a year old

Dear user, we apologize for your unpleasant experience with PDFfiller. We have 3 tiers of services and it appears that the feature that you were looking for required a business level subscription, while you had initially purchased the professional level access. Our service levels with feature sets can be found at the checkout page here: http://www.pdffiller.com/en/services.htm

Also, PDFfiller has an index of over 10 Million forms. I apologize that the form that you were looking for was not listed. We have gone ahead and issued a full refund and we are sorry for this inconvenience.

Regards,
PDFfiller Team!

Washington
1 review
1 helpful vote
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I needed something that allowed me to fill in pdf forms. Through googling I found PDFfiller. It allowed me to drag and drop my files in under a minute. And I used their huge database to find other forms I needed. I am impressed by how simple it is to use. And the 5.99 monthly fee doesn't hurt my wallet either. Now I use it all the time.

Date of experience: July 30, 2015
Switzerland
1 review
0 helpful votes
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I use pdffiller daily as a sales manager. I can have my customer sign the contract anywhere as long as they can access their e-mail or use their mobile phone. I also use the pdffiller API inside my management system and receive a signs, notifications when pdfs are viewed or completed. Very useful!

Date of experience: April 20, 2017
Alabama
1 review
6 helpful votes
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I needed a W-2 form quickly. The filling-in took awhile. Once I completed the document, their "print" program kept listing a printer I have never owned and I could not change the default printer it selected. It would not use any other printer. Tried it on a friends computer and it did the same thing. Also, I was never advised that I would have to pay a fee until the document was completed. So, I paid the fee and then it wouldn't print. Free?

Date of experience: October 8, 2017
MD
1 review
0 helpful votes
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I am owner of small business and work with tons of papers and other services. Their integrations and API greatly increased performance of my business. My clients also pleased that they can avoid using papers for contracts and bills.

Date of experience: April 13, 2017
New Hampshire
1 review
5 helpful votes
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Bad bad bad
February 16, 2016

So I was able to edit a document and couldn't save it without signing up. So I signed up. Wanted to make additional changes to the document and now it's telling me I have to upgrade to the next level. That is just WRONG and very bad business practices.

Date of experience: February 16, 2016
PDFfiller S. PDFfiller Rep
over a year old

Hi Pilar,

I'm sorry that you feel mislead and have had a bad experience with PDFfiller. We’d like to make it up to you by offering you a 1 month of PDFfiller service for free to compensate you for the frustration. You can reach out to me directly at neha@pdffiller.com, so that I can add a free subscription for you.

Please let me know if there is anything else that I can do for you. You can also join our live chat support here http://www.pdffiller.com/en/support.htm or give us a quick call at 6178704200 for any questions or concerns.

Thank you for the feedback, and we hope you’ll give us another chance.

PDFfiller Team!

Mississippi
1 review
1 helpful vote
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Do not try this app! I wanted to use the 7-day FREE trial and had to give my credit card number. I then cancelled within 24 hours. HOWEVER, they charged me for a FULL YEAR. I filed a case but they would NOT refund me! What a scam!

Date of experience: January 2, 2023
Rina P. PDFfiller Rep
over a year old

Cindy, hi again! Like we've already mentioned on another site, since you've purchased our app on App Store by Apple, you need to claim refund through Apple. We are very sorry if this is inconvenient or bothering, but this is how it work with all mobile apps on Apple devices, we can't really go against this rule.
Please find our subscription in your Apple account and proceed from there. Claiming refund is super simple and takes literally a minute. The money is normally refunded within 24-48h.

Canada
1 review
0 helpful votes
Follow Dwight A.
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I spent a few hours completing a fillable form. The online program kept indicating that is was being saved. When finished, I clicked on Done, which saved it earlier (I completed a portion of the form before lunch and then returned to completing it) but this time when I went to open the form, it was the blank template that I had originally seen. Everything I had entered was gone. When I contacted online support, the representative kindly tried to find it for me by sending me a couple of links, but the filled form was still gone. I'm surprised that one of the older saved documents wasn't available somewhere in the company's system. So very frustrating!

Date of experience: June 18, 2018
Michigan
2 reviews
0 helpful votes
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You do have to give your credit card to use their service. And then you get a free trial. I forgot to cancel it and surprised to find a $96 charge - my fault. Online it appears that, of course, I could cancel, but it would be effective one year from my initial billing! I went through the online cancellation, which at that point, they offered me to stay at a rate of approx. $24. It actually seemed like a good price, but the wording was a little strange. I wasn't sure if they meant they would reverse the $96 charge, then charge me $24. Or did they mean $24 at the renewal next year. Anyway, I continued with the cancellation and then a customer service pop-up came on. I explained I forgot to cancel and I would like a refund with a pro-rated cancellation. They wrote back to me instantly and said they would refund my money! I received a credit on my Visa a short while later. I couldn't believe the customer service and would 100% recommend them.

Date of experience: July 12, 2021
Virginia
1 review
0 helpful votes
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Free trial isn't free
December 14, 2023

I was charged for using and cancelling the "free trial." Emailed support and they assured me I wouldn't be charged. I was charged regardless. Please avoid this scam!

Date of experience: December 14, 2023
North Carolina
3 reviews
30 helpful votes
Follow Rachel H.
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I just spent half an hour completing a long PDF that was advertised by PDF Filler to be a free service. Then, when I got to the end, the only way to do anything with the PDF is to pay them. Avoid this service like the plague. Absolute scam artists and a company I've reported to Google Chrome and asked them to remove it from their service.

Date of experience: May 12, 2020
Rina P. PDFfiller Rep
over a year old

Dear Michelle, we are sorry to hear you are so upset! Obviously, there is some confusion here. First of all, if you are trying to use our Chrome add-on, you need to have an already registered account with pdfFiller, then it will be free for you. We are sorry if this is not obvious!
Secondly, for all first-time users, there is ALWAYS a free trial. We NEVER ask for payments on Day 1, you have plenty of time to test and make sure you need our service. BUT yes, you need to register a personal account with us. This is done for documents' security only.
Hope this clarifies!

Virginia
1 review
9 helpful votes
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I was trying to find and fill out a particular IRS form. I clicked on a link which looked like it was related to the IRS and up popped the form to be filled out. NOTHING said it was actually just a tease. When I went to print the form suddenly a subscription page popped up. There was no way to print or screen save the form. I feel this was a bait and switch. People spend hours on government forms and PDFfiller takes advantage of their need for the thing they spent so much time filling out.

I have no idea if the software is good or not, but such tactics have turned me off to the company. I went to the IRS site and found the actual form which can be filled out for free and simply redid it, but it meant I spent a lot more time on it than I should have thanks to PDFfiller.

Date of experience: June 28, 2015
Maryland
1 review
8 helpful votes
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Total scam
March 19, 2018

Only after I filled my passport renewal form ds82, did PDFfiller let it be known it is not a free service. I refused to be scammed, but now they have all my private information. If I am made aware of that I have sufffered an identity theft incident, I will certainly point my finger first to PDFfiller. I tried to retrieve the form I filled, but I am still waiting for the "verification number" they indicated was sent to my email address. I don't know if they still hold a copy of the form I filled with all my information in it.
As other many reviewers I feel that I've been scammed by PDFfiller, by their recourse to deceptive advertising. Beware.

Date of experience: March 19, 2018
California
2 reviews
6 helpful votes
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PDFFiller is a scam
September 5, 2015

Looking for a California DMV form, PDFFiller was listed several levels above the dmv.ca.gov site and it had a link to "fill out form online". No where did they mention that all they would allow would be to fill it out; not to save, send, or print. Only when I had gone to the trouble of filling it out completely did they bother to mention that I couldn't do anything with it without paying them. This is blatant false advertising. No one needs PDFFiller. The free and reputable PDFXchange viewer does everything PDFFiller does and also lets you do anything you want with the result. For the same price as PDFFiller PDFXchange editor is a far more complete and capable program.

Date of experience: September 5, 2015
Idaho
5 reviews
8 helpful votes
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A decent company would be upfront, in your face, that you will need to pay (even if it is only $6) BEFORE you fill out the form. Slimy way of doing business. 10/20/2015

Date of experience: October 21, 2015
PDFfiller S. PDFfiller Rep
over a year old

Dear User,

I am sorry about the misunderstanding. We would like to inform you that we clearly show the pricing on our website and in all our Google ads as well. We never charge our users without their permission and also provides 100% money-back guarantee if the users are dissatisfied and request a refund within 30 days of their subscription.

Also, if you ever need to use our service in the future, please send us an email and you will receive 30 days of free service. Please let us know if there's anything else we can do for you.

-Regards,
PDFfiller Team

Ireland
1 review
0 helpful votes
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Fascinating service
August 12, 2018

I can say that product much increased my working performance by organizing tools and saving time for working with documents. Definitely worth of it's price.

Date of experience: August 10, 2018
Christian H.
Australia
1 review
5 helpful votes
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Literally, the opposite of free, would not recommend at all. Suggest PDFfiller creator sticks a pencil in each nostril and slams his or her head down on a hard surface.

Date of experience: February 12, 2018