website thubmnail of paysafecard
How would you rate paysafecard?
grey star
grey star
grey star
grey star
grey star
California
2 reviews
6 helpful votes
Follow Windel W.
Unfollow Windel W.
Send Message
Share Review
Report Review

Just says " technical error, please try again" when I try to close my account. Customer service ignores my email. Whole service seems scam my.

Date of experience: April 26, 2025
Netherlands
1 review
1 helpful vote
Follow Daniel G.
Unfollow Daniel G.
Send Message
Share Review
Report Review

This is a said company that no reply back too any soort off contact. I don't understand its unbelievable. I have send 11 emails and have one response, so I replied that email thinking now I have contact everything gonna be alright but nothing is true by thinking off that. No More further contacting from the paysafecard team it's really said how they treat they customers. I'll never get treated this Way before and I hope I'll never will again

Date of experience: December 12, 2024
Poland
1 review
1 helpful vote
Follow Rafal s.
Unfollow Rafal s.
Send Message
Share Review
Report Review

They closed my account with after several years without giving a reason (for internal reasons). I found a bug in their system and reported it directly to the customer service team. I made a full explanation and showed where the error was. They asked for the personal information: address in details, my all private data with my parent names, they asked for bank page screenshot, bank statement and ID card, I sent them all, after that they close my account with permban without possibility to create a new one. I have completely nothing to hide. I've done for other companies similar things and have never encountered a similar behaviour. I reported it to the European institutions.

Date of experience: March 20, 2024
Finland
1 review
2 helpful votes
Follow Lukas S.
Unfollow Lukas S.
Send Message
Share Review
Report Review

I hate paysafecard
July 13, 2023

Shady company: got a paysafecard as a gift. I didn't know about a monthly maintenance fee until i tried to deposit and i was 3€ short of the minimum deposit amount.
Now i can only deposit 20€ instead of the original 25€ which leads to me losing 2€ more.
They should really write about that maintenance fee somewhere on the card/receipt, it's only visible on their website.

Date of experience: July 13, 2023
Kansas
1 review
0 helpful votes
Follow Chris R.
Unfollow Chris R.
Send Message
Share Review
Report Review

Company will fraud you
October 23, 2023

They told me rates in the beginning but charged higher processing fees at the end of the month. They don't take out fees per transaction but a lump sum at the beginning of the next month. Dropped them after 1 month but still got changed for 2 months.
Returned all equipment on 6/7/2023 and I have proof from UPS that it was delivered on 6/12/2023 at 9:24 am.
10/24/2023, Paysafe did an ACH from my bank account for $599 for a $49 device. Said they have an addendum that allows that to do that. Gave me a run around about this whole situation. Spent 2 1/2 hours changing bank accounts, changing deposits and withdraw accounts.
Claiming that they are sending me a full refund.

Date of experience: October 23, 2023
Poland
1 review
2 helpful votes
Follow Piotr D.
Unfollow Piotr D.
Send Message
Share Review
Report Review

The company completely ignores customers, disinterest despite many messages sent. The company ensures that the verification takes several minutes. And it already takes several days. I cannot use my own money. They don't reply to emails.

Date of experience: August 17, 2022
Texas
1 review
4 helpful votes
Follow Howard B.
Unfollow Howard B.
Send Message
Share Review
Report Review

Seems like a scam
August 19, 2022

A way to pay online so your info isn't available if the site gets hacked. Sounds great, right?

But this isn't that. I looked up the outlet locations closest to me and went to all FOUR of them. They were all legitimate addresses and even the names on the site's locator matched the business names. NONE of the businesses had ever heard of paysafecard. None.

Date of experience: August 19, 2022
Switzerland
1 review
6 helpful votes
Follow Edna S.
Unfollow Edna S.
Send Message
Share Review
Report Review

Bad service.
May 17, 2022

They don't have anyone in customer service? There is no chat, the response emails are all automatic. There is no phone. I have spent 5 days trying to resolve a difficulty that they are not able to resolve so that my identity is recognized (which is clearly because there is no human on the other side reading the documentation). The service is lousy. I do not recommend that anyone have a service with which you have no means of communication.

Date of experience: May 17, 2022
Montenegro
1 review
2 helpful votes
Follow Luka L.
Unfollow Luka L.
Send Message
Share Review
Report Review

Cant use it anywhere.
September 18, 2022

Paysafecard is available in my country so i bought one for 25euros so i can buy something online as their site says thats it supported anywhere. Now i can't buy anything anywhere, i just ended up with a receipt that i bought it for 25euros.
None of stores they recommended would accept my 16-digit code.

Date of experience: September 18, 2022
Canada
1 review
0 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Send Message
Share Review
Report Review

Scammers
February 15, 2024

Requested a refund, due to other circumstances. Needless to say, they took the money from the paysafe account, and never refunded. Had to report to the Canadian fraud, and low and behold paysafe was listed on the site.

Date of experience: February 15, 2024
Georgia
1 review
1 helpful vote
Follow Charles H.
Unfollow Charles H.
Send Message
Share Review
Report Review

On my very first try of this service it took four days for the $126 charge to process for this scam. Then some lady called me harrassing me asking me "How my clients find me?" I said "I conduct sales I find them." She then said she was placing my account on hold since she couldn't verify how my clients find me? Apparently this conglomerate is a scam which uses a partnership with Flagship and other entities to obscure and hide various practices, fees and scam practices - such as when you discover they are a scam and discontinue, charging 'Early termination fees' like $500 which themselves are a scam. This entire operation is criminal.

Date of experience: December 27, 2022
Finland
1 review
4 helpful votes
Follow Ale A.
Unfollow Ale A.
Send Message
Share Review
Report Review

Hi everyone, I wanted to make a normal transfer, I gave all the data the first time it went and then they blocked my account where I had 120 euros on it, they didn't even let me use my money on the application, I hardly respond to emails maximum frivolity game

Date of experience: February 25, 2022
Germany
1 review
7 helpful votes
Follow Jacqueline H.
Unfollow Jacqueline H.
Send Message
Share Review
Report Review

While it is *technically* possible to use them and not have problems there is a high probability that you will. Should you be unfortunate enough to encounter one you might as well consider your money GONE. They seemingly lock cards at random and will not under any circumstance return your money to you without providing them with a birth certificate or passport or other really sensitive information. Many people have been ripped off by these guys even AFTER forking over all their identification. If you are looking for a prepaid service to use stay FAR away from this one. They are not to be trusted.

Date of experience: May 14, 2017
California
1 review
5 helpful votes
Follow chris b.
Unfollow chris b.
Send Message
Share Review
Report Review

Did not work
July 5, 2019

App showed a balance but their website said invalid card number. I am unable to make online purchases and their support could not assist because there was no transactions. I just requested a refund and I'm worried i won't get it now after seeing these other complaints.

Date of experience: July 5, 2019
Austria
1 review
6 helpful votes
Follow Butta F.
Unfollow Butta F.
Send Message
Share Review
Report Review

Absolutely love using this card... with my extreme paranoia of identity theft and the likes I feel like I can safely buy things online again.
All anyone needs is to get a code (go to the local gas station or whatever - give the guy €50 and he gives you a pin code), then you can go from there. All major gaming sites accept the card as well as amazon and itunes. And if, by chance, other online shopping needs should be met, the HP offers a great variety of other sites and services that accept the card! It is really a great idea and so very easy to use.

Date of experience: October 25, 2013
Germany
1 review
0 helpful votes
Follow Garry O.
Unfollow Garry O.
Send Message
Share Review
Report Review

Thus far my experience with them has been negative. I allegedly earned reasonable profits but withdrawing said profits were impossible and the company wanted more money deposited in order to release the funds I invested and earned. I got help from BR0ADOA/K-CAPITAL.C0M who helped me get all my funds back.

Date of experience: April 12, 2023
Australia
1 review
0 helpful votes
Follow Aussie Battler F.
Unfollow Aussie Battler F.
Send Message
Share Review
Report Review

SCAM...!
February 28, 2024

How on are these clowns still alive.
Can't even get service in Australia.
Now bunch of Indian mf trying to scam me on another angle. IF YOU THINKING OF GETTING PAYSAFE DONT.
They should be called SCAMSAFE
$200 I CANT EVEN ACCESS IT...
NEVER AGAIN

Date of experience: February 28, 2024
GB
1 review
17 helpful votes
Follow Leonidas S.
Unfollow Leonidas S.
Send Message
Share Review
Report Review

So bought a €50 paysafe(not a first time), wanted to use and got blocked for security reasons apparently?! Sent all the documents, answered all the questions just to get a refund form after 6 days of waiting which won't even let me upload my documents nor accept my address! The customer service is abysmal with no explanation or help at all!

Date of experience: November 30, 2020
Romania
1 review
8 helpful votes
Follow gigi d.
Unfollow gigi d.
Send Message
Share Review
Report Review

Pin locked
May 23, 2019

I have brought 2 tickets one of 100 Romanian RON, and one of 300 RON.
I used that of 100 RON, and when i tried to use the other one of 300 RON, the pin was locked.
I send an email to them, and they request all my personal info, to give me a refund.
They never give me an explanation, why that pin was locked.
Of course i did not send my info to them, because i don't know who they are.
And i'm pretty sure they can see that ticket was't used. So they simply could send me another pin. But instead they ask for all my personal info, thing that i consider suspicious.
And now i just lost 300 RON equivalent of 80 dollars.
So better avoid using this company products!

Date of experience: May 23, 2019
AE
1 review
6 helpful votes
Follow He k L.
Unfollow He k L.
Send Message
Share Review
Report Review

Very bad user experience
May 23, 2021

Not all paysafecard are all paysafecard

There is many variation in usage and it is not clearly informed up front.

There are many restrictions to some paysafecard and it takes ages to get refunded. Me personally are trying to get refunded since 12 April, the case went to "right department" at second of may and still today I didn't get any refund or update...

Date of experience: May 23, 2021

Overview

paysafecard has a rating of 1.4 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with paysafecard most frequently mention bank account, customer service and security reasons. paysafecard ranks 177th among Payment Processing sites.

service
19
value
17
shipping
14
returns
16
quality
17