PayPalReviews 2,135

Occasionally payment through PayPal goes well. The rest of the time, you are NEVER going to get it sorted out. Be prepared for cancelled, blocked, denied, etc. transactions with no reason, no warning, and no admitting they're the ones doing it. Currently they also have NO human support services, either, so there's no one to contact to explain why they're wrong. I won't be using them again, you shouldn't either.

I purchased an item through PayPal from a small startup when I did not receive a confirmation from the company I purchased it from I went to PayPal to get information on the item there is no live person to contact PayPal there is no live messaging right now with PayPal and when the seller avoided any contacts through phone number or email and I complained it was a difficult process to even get in touch with them they're allowing several days for the seller to contact when I received information finally from PayPal I was given a tracking number that was fraudulent it stated I had received the item in question before I get ever actually purchased it which unless you can time travel doesn't happen and and the only response I got from PayPal this is weird still have not received my refund driver Quest it still have not received an accurate tracking number and PayPal is still dragging his feet about getting me a refund I would advise for no one can use PayPal if you need to purchase something purchase it through a credit card or a prepaid card so at least you can try to get your money back then or go through Amazon or somebody more reputable PayPal is not to be trusted

It was a very bad experience for me((( Though they declare Buyer Protection however they work together with scammers. I've ordered an item and got absolutely worthless piece of crap. I've opened a case with PayPal, provided all evidences. At first they told me to return a thing on my own expense to be able to receive my money back(it would cost me the same amount of money and wouldn't make any sense) After long discussion they said I'd get my expense back when a seller gets an item back what sounds very tricky too since it's not save to go to a post office during a current pandemic situation at all plus I have no reason to trust that seller and to put more money on risk. For my proposition to simply give me my money back and then deal with a seller they've just denied a case. I won't use it any more and don't recommend PayPal to anybody

I have initiated 2 dispute resolutions and neither was satisfactorily resolved. They are incompetent and exasperating to deal with. People need to understand that they exist solely because businesses choose their platform as a payment method. They are not interested in making consumers whole, as was the my recent experience where I paid for items that I never received, but only to negotiate an offer so that the companies they are beholden to get something for nothing. You will get much better service and protection through your credit card company. And they charge you 3% per transaction for the privilege of not representing your interests. Doing what is fair or right doesn't even enter into the equation

PayPal is completely useless, and it's a waste of time to request your money back after being scammed. I've sent numerous communications between the seller and I. Still no helpful feedback/refund from PayPal. This has been ongoing for almost 3 months... they have done nothing to help get my money back from a company in China, that is very obviously fraudulent. I will never make a purchase through PayPal. Please stay far away from PayPal and any affiliates. They are scamming just as the companies they're supposed to protect our money from.

I had a $50 transaction through PayPal. I never received the product ordered and paid for. After weeks of trying to reach the vendor without response, I requested Dispute Resolution to cancel the order and return my Amex charge. I waited weeks without a response and inquired regarding the status of my case. Finally got a response that my claim was declined without an explanation why. I wrote back restating the details and asking how they could decline my claim. I received a response: We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. I wrote back and asked how they could of made that determination when they did not contact me and I never received the products purchased? I requested to see the support for their decision and a phone number to speak with someone to voice my complaint. I never received a response. I have made approximately 25 transactions over the past few years using PayPal without a delivery incident. This was the first involving their customer support. I am extremely disappointed they did not respond and basically assisted in the theft of my money. Fortunately I made 1 call to Amex and they refunded me for my loss. I will try to avoid further use of PayPal and suggest using your credit cards dispute services rather than PayPal's dispute group that is non-responsive and must be lazy or one-sided in dispute reviews.

Paypal is no longer a safe high quality website to trust when doing your online shopping, they now support scam sellers and they do not care about the evidence you provide simply because most of customer representatives are international workers from overseas especially South Asia and they support scammers who also come from South Asia, unfortunately PayPal chose to hire cheap customer representatives from overseas to save money instead of hiring the professional ones who will handle your dispute fairly.
Paypal is now a corrupted company and no longer shinning like a star as it used to be.

I recently made a purchase through a guest account on PayPal. The seller sent me a fake tracking number showing the item delivered one month before I ordered it. I messaged PayPal and included pictures of emails sent to me by PayPal which included the receipt number, transaction number, and tracking number from the company. Multiple representatives from the PayPal message center have contacted me all with excuses saying they cannot find the transaction number, receipt number, etc. their excuse for not helping me is that they can't find the transaction which is a lie and the multiple representatives keep requesting the same information over and over. PayPal is a waste of your time and a wonderful way to get ripped off through a third party company. Do not use PayPal!

I AM FUMING paypal your a joke i think im dealing with a bunch of clowns i opened a case as there was a item faulty wich i got so i get a mess off ebay saying your item as been returned i also on my case in paypal get the tracking details there right in front of your eyes i also paid extra so they the seller at to sign for it i also get that on myhermes stating its been deliverd and signed for so i paid 73 pound for item the seller now as my item plus my money and my extra money for postege i thought this is cut case i done everthing right then i get this of paypal

We are refusing your case(s) We received the case(s) you filed on 9 May 2020
We've reviewed this transaction(s) and are refusing your case(s).
This decision was made because we did not receive valid proof or tracking that you returned the merchandise.We're sorry for any problems you may have experienced with the transaction(s).

Learn More about PayPal Buyer Protection
Find out how your purchases are protected and how we investigate claims by clicking Security at the bottom of any PayPal page