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How would you rate PayPal?
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GB
2 reviews
10 helpful votes
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Useless when it matters
March 14, 2023

Lost plenty of money to a fraudulent Chinese company because PayPal are absolutely useless when it matters. No interest in looking beyond the superficial and not interested in combatting blatant criminality through their site.

Date of experience: March 14, 2023
Kuwait
1 review
1 helpful vote
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Bad choice
March 30, 2023

In short, PayPal is a bad choice. The platform is unnecessarily complicated and creates a lot of headaches. Reporting a problem or resolving an issue is troublesome. Customer service is unreachable, leaving you trapped and frustrated, waiting for their action, which comes normally after unjustifiable very long time.
Any small business has live chat for support but PayPal is offering you a limited list of enquirers and if you did not find what you are looking for, they refer you to their community!
The fees are not only overpriced but also not being informed upfront.
I'm waiting to use up my remaining balance and I will shut my account for good.

Date of experience: March 30, 2023
California
1 review
6 helpful votes
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3 days after receiving a large sum of money that I NEED ASAP I am still getting this error message when I try to transfer my money. I called them multiple times. Spent hours on hold. They have the worst customer service imaginable. Their entire company is based on wearing out the customer, in order to use their money interest free for as long as possible. They should be shut down!

Date of experience: September 4, 2018
New Jersey
1 review
1 helpful vote
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The staff is extremely polite - that's for sure... but ultimately ineffective in resolving your issue.

Found them to have convoluted and duplicative processes as well as siloed customer service. Nobody can really help you unless you escalate to a manager. Even then, you get shunted to other areas of the company and of course, they all have different phone numbers... All of this takes enormous time, energy and repetition of information across the lines.

I engaged them as my billing service in good faith - but am now working at closing my accounts. Too much confusion in keeping business and personal accounts separate... hard to believe that I have to "work at " closing my accounts - but that's the truth!

Totally disappointed! Good luck!

Date of experience: August 2, 2024
80 reviews
360 helpful votes
Follow Todd L.
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Not sure why anyone would use anything else besides paypal - These days I'm not sure why if you have a website you would even bother risking your money to an unknown CC processing company. I think people should just stick with paypal.com, google checkout, or quickbooks as those companies offer some of the best options available.

Date of experience: June 11, 2008
Costa Rica
6 reviews
14 helpful votes
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Great site, helps me pay on places I don't trust 100%, and is a nice way of getting paid quickly or from people that are bad when it comes to paying. You send them a request for money and they don't have an excuse, they can even pay with their credit card. No more "the check is in the mail" or "I will go to the bank to deposit tomorrow"

Date of experience: September 4, 2011
GB
6 reviews
1 helpful vote
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Use of Paypal
August 21, 2017

Great tool for managing income via my website, and for paying for online purchases securely. When I have raised a couple of disputes over the last 8 years or so, they were resolved reasonably and quickly by PayPal.

Date of experience: August 21, 2017
Virginia
2 reviews
5 helpful votes
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Satisfied
November 16, 2022

Like many businesses that handle payments, PayPal levies fees for their services. It's always wonderful if costs can be reduced so that creators may keep more of the money they work so hard to earn, even though I expect and accept that fees are ultimately inevitable. When price increases are necessary to take percentages into account, it is unpleasant. However, in general, I have found PayPal's costs to be among the lowest, so this is a very small issue.

Date of experience: November 15, 2022
Chile
5 reviews
21 helpful votes
Follow Marcelo C.
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Used paypal for nearly 6 years for about 50% of my online purchases. I open disputes in only 8 cases (on over 200 purchases) because of online stores that went bankrupt and didn't refund (Anime-island, now having problems with nippon yassan), all ended in my favor. Now (29 April) i received a mail saying "you can no longer use our service" claiming misuse of the protection program (in that case why all cases ended in my favour?) even when the uses where totally justified.
Their support its basically a bot saying that they dont known the precise cause of the ban and cant due anything about it.

Date of experience: May 9, 2021
Malta
15 reviews
31 helpful votes
Follow My Honest R.
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I do understand that banks and companies like PayPal must confirm your identity. Hence, I work for a company that needs to do this.
What I don't understand is that PayPal, a company that works in almost every country, makes it impossible to adapt your data. Impossible! But limit your account because of this.
PayPal! There are many inhabitants of the universe who move from country to country for their jobs. They live there for some years. Or shorter, and then move on to another country.
But because of your faulty website, information cannot be changed.
Thus, I cannot change info, because your website doesn't let me, yet I am the one who is being limited?!

I tried to remove my account, but I cannot even do this because of the data that I need to provide.
You know what!. Do you believe I am going against your AML/TF regulations? Please report me. I don't care, I am as clean as can be.

Date of experience: June 10, 2024
Romania
1 review
1 helpful vote
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Known to be close peoples accounts and confiscate they're money for no reason even after giving them all your personal information Id Driving license bank statement etc.Thank you paypal for freezing my account an my money for no reason. I learned a lot by avoiding you. There are a ton of services out there with much lower fees that doesn't steal peoples hard earned money.

Date of experience: May 6, 2024
Denmark
1 review
1 helpful vote
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Terrible Company
June 15, 2024

PayPal is the worst.

They freeze accounts, they withhold funds, they seize funds. The only reason they are where they are because they were the 1st. I hope in the future, there are strong alternatives to replace them.

Date of experience: June 15, 2024
Netherlands
1 review
1 helpful vote
Follow Joy F.
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Paypal do not refer you to an adviser with problems, instead get a robot bod, that keeps repeating itself.

Also been waiting ages for a refund for something that I cancelled. Eg no item have been received or returned, however, it is taking a long time and it seems like, it is not the shop or the bank problem. So where is the problem?

I am also not sure how their resolution system works either, if no problems are referred.

Date of experience: March 7, 2024
Virginia
11 reviews
22 helpful votes
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I've used PayPal for over 20 years. Today, I attempted to make a 21. Purchased from Home Depot, attempted to use PayPal with no success. After about 10 tries I gave up. What good is it if it doesn't work. What if this were an emergency and I had no way to use it?

Date of experience: May 19, 2024
West Virginia
1 review
1 helpful vote
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Be careful
March 5, 2024

From my experience its nothing to write home about i put money into the system and didn't leave with a dime. I regret ever trying, beware i have tried so many other with same outcome and i want to help those of you out there who has been through same. I got the help I was seeking through uncac.net

Date of experience: March 5, 2024
Washington
2 reviews
7 helpful votes
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I would recommend this
February 16, 2024

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

Date of experience: February 15, 2024
California
1 review
2 helpful votes
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PayPal thieves
March 1, 2024

PayPal thieves. Scheme of deception: they issue you a PayPal credit card, the only option for using cashback is to transfer it to your PayPal account. Then they block your account and your cashback disappears. PayPal stole more than $300 from me.

Date of experience: March 1, 2024
Philippines
1 review
0 helpful votes
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Excellent
April 11, 2024

I am a black woman. I purchased skin lightening products from the website ebay.com and i didnt even get my products. I notified paypal and they helped me get my money back because the seller accepted paypal.I then purchased skin bleaching products from another seller that accepts paypal called mansionhawaiibeauty.online recommended by ebony magazine and their stronger professional or prescription strenght products make me look far more light skin and this time no problems at all by far the best skin lightening products i have ever found. Thank you paypal for helping me when i needed it and thank you to the mansionhawaiibeauty.online. I recommend only buying from websites that accept paypal because it means you as the buyer are fully protected.

Date of experience: April 9, 2024
Washington
1 review
2 helpful votes
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No help from Oaypal
February 17, 2024

I was scammed from a seller on PayPal, and I reached out to PayPal for help.Theu contacted me and said they couldn't help me, cause I filed a dispute charge to my credit card company.I would recommend to everyone, not use PayPal,cause they do not stand behind the customer satisfaction policy.I was scammed by a China company,that didn't even specify that it was a Chinese based company on the selliers website.And PayPal doesn't want to get involved.People beware, please

Date of experience: February 17, 2024
Australia
1 review
9 helpful votes
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Don't believe they will refund you when you get ripped off by retailers. They won't. Their whole dispute and appeal process is a sham. Please find another way to pay for goods on line. They don't live up to their hype. Not even worth one star. How much proof do they need?

Date of experience: April 16, 2023

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431