Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have been using Payoneer for a long time now, almost from start. Payoneer was the company that made my online business a reality, there were other options but they didn't really cater for third world countries, like Jamaica, etc. It always take a long time to receive payment by cheque that would normally take a longtime to reach. At that time Payoneer give us Master card that make getting payment so easier and accessible, also we could shop online, make purchase in stores etc. And they have come a long way too, giving us options to collect payment in a variety of currencies globally and fees are very reasonable, customer care are great and the service is getting more popular each day. I have had a great experience with Payoneer so far and i recommend PAYONEER to anyone doing online business, whether you sell online, make purchase online or want to recieve payment from employee globally for like online work...
Prompts are easy to understand. The customer Service personnel was very nice. I got an email confirming my call which is nice. I would have given a 5 star if my concern was resolved with 1 call. But, as it is, I have to wait for few days to get an answer.
Life has been a challenge of late, and I felt as though I had to explain my situation in detail. Michael politely asked my information and was off to the races with a solution. No hassles, no need to relay my sob story. Fast and effective. A+
I am very satisfied with Payoneer customer service. Every time I called for help I got prompt, professional and helpful answer from an agent that really did his/her best to help me with my problem. I would like to thank hard working people of Payoneer customer care for their help and support.
I have a great experience with Payoneer. I would recommended to all of my colleagues. All services are good. If you ever have any problem with your account, card, transfer, payments, funds, or similar I recommend you to contact Payoneer by call service and problem would be solved as soon as possible.
My account has been inactive for a few years. I called customer services and within a few minutes my account was ready to go with all the necessary instructions clearly and politely explained. Excellent service!
No problem with this
1. Account open
2. Verify
3. Support
Problem this.
1. Minimum Balance withdrawal should $20 or like PayPal
2. Most Bangladeshi facing a problem but they can't solve it.
Thank you
I needed help about my Payoneer prepaid Mastercard. The customer service representative did an excellent job and resolved the issue within a few minutes. I highly appreciate and recommend Payoneer for online payment and transactions!
I had $400 in my account from which today i transact $200 then again i transact $200 from atm machine but the money didnt came out and i went home after some hours i checked my account it was showing me that i already took $400 out of ky account so i contacted bank manager he said the site link is down or something so i should contact the company and ask them that my other $200 deducted by mistake i never got it in the first place so can you please help in recovering my money. Thank you
Great customer service by Payoneer, I just called their local toll free number and answered verification questions from the support agent then in a few minutes I was able to reset my pin successfully.
Hi, same thing here my withdraw from skrill has been cancelled by payoneer after 12 days wating for the funds to get back to my skrill account the support keep saying you will get your funds soon as possible but got nothing. My payment ID is:
ID: ******* 05/24/2017 09:34 US Payment Service $1106. 56 Payment Cancelled
Please help!
Usually it arrived within 2-3 days, i Already sent an email to Customer Care and replied to the email with the date and the amount here's the answer from the support
Thank you for reaching Customer Care, Samir.
This is to confirm that your payment was cancelled on 5/25/2017 for the amount of $1,106.56. The refund is currently in process. Please take note that it can take up to 10 business days for the funds to arrive. Your funds should reach your account on 6/9/17 within business hours.
Your patience is highly appreciated. We apologize for the inconvenience.
Have a wonderful day!
Hi Smair, I am sorry to learn about your payment, and I’m happy to help out. Please see my PM.
I had a terrible first experience with Payoneer as my account was blocked due to verification processes that could have been avoided if there was an easy way to reach support. I kept getting emails from 'Do-not reply' senders and the website only had Bots, no human interaction. I believe there are some basic explanations that a robot wouldnt understand but human would be able to relate such as explaining to a Bot that I am from a particular country but currently in another country temporarily hence the reason why I am using two different verification IDs. A lot more but I am tired of typing.
I had a better experience this time as I was able to get a direct customer care number from a friend (different number from what is on the site)
Dear Abdulazeez,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
Been battling with Payoneer since December 2021 to get my money they have held.
They blocked my card since December and for months I've had to submit all types of proof and documents just as a Fiverr freelancer. Yet after finally providing all the documents they asked for and having things verified. They still won't release the funds on the card they blocked since last year. I can't acess it on my account and the card no longer works.
Cotacted their customer service numerous times and no replies. Because I made it public on their FB page they also blocked me from commenting on their page. That is to show the low level of this company. But I will place the truth in other places as they are trying to hide things from real users of their platform.
Serious red flags for placing your money in Payoneer!
This is the worst company in the world, they openly steal your money. I waited two months for my transaction, contacted technical support a million times, I was constantly promised that I should wait 3-5 days, by the end of the second month I was credited money to my balance, but the balance was blocked and not allowed to withdraw money. After that, they just blocked my account with my money. The amount was $ 7,400. Do not try to work with these scammers!
Dear ANASTASIYA,
Thank you for sharing your review. We are sorry to hear that you have had a frustrating experience trying to reach us. We understand that you have been waiting for a while for your matter to be resolved and apologize for the inconveniences.
In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
We have sent you an email regarding your question, please don't hesitate to respond to it if you need further clarifications.
Stay safe!
Best,
Anna from the Payoneer team
I was having difficulties withdrawing funds to my local account; and the assistance I got from the switchboard until to the customer care official by the name of Sophie was quite excellent. The official was somehow 'down to earth' and very helpful as well apologetic.
I am quite certain that she will attend to my issue at her earliest convenience. I will certainly recommend Payoneer to my colleagues
Well I did not have any options to use global payment systems because I live in Nepal and the monetary policy of our country is against of global payment channel like a PayPal and other.
I had to make a payment worldwide and had to receive work get paid worldwide but I was exhausted for looking option but I found payoneer which is very convenient most secure faster easier and available in my country.
Now I can make a payment and get paid worldwide from my bed within a second very much convenient. Thankyou payoneer.
Last night was truly an amazing experience having Ms. Honnee from the other line! She was so great and very responsive. I am truly grateful with the service that she provided! My account was pending since July 2019 and yet, she was able to come up with a resolution to fix my problem. I hope that you will give her this commendation. Please tap her back and give her a raise because she deserve it! Kudos to you girl! Thank you Payoneer and God bless!
The customer care representative was thorough enough to walk me through all that I needed to do and then directed me to wait as the management will sort out my request for another US account. Overall she was polite and mannerable. Good experience!
We all work harder and we are appreciated That and that's how Happy company is to be with. B grateful for everything they have done for Worldventures members around the world and we very surprise Payoneer thank you very muchwhat a powerful team
Payoneer is robust platform to receive funds globally and also to get money credited to your local bank account within 1-2 days. Loved the lowest service fee and fastest funds delivery service so strongly recommends to try at least once and experience the difference.
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Hi Muh. If the ATM did not dispose cash, the first thing ti do would be to contact the local bank to check with them. If they cannot assist, you can file a charge back request from Payoneer by contacting our customer care and they will be able to assist you further and instruct you how to do that.