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Payoneer

Overview

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
447
value
397
shipping
269
returns
261
quality
384
This company responds to reviews on average within 2 days

Instant Feedback

1 review
+230
How would you rate Payoneer?
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Ethiopia
1 review
0 helpful votes
Follow Tedla A. V.
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Neat global customer support
June 3, 2021

I called Payoneer Customer Care from Ethiopia, Africa, to report a stolen card so as to prevent theft and I'm astonished how quickly they got over it. You really care about your partners. I mean it. Thank you!

Date of experience: June 3, 2021
Pakistan
1 review
2 helpful votes
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Payoneer is one the worst service provider, don't use it they just take annual fee and no one there to resolve your issues which are created by Payoneer. Keep asking for ID and holding your payment for weeks.

Date of experience: June 23, 2016
Payoneer P. Payoneer Rep
over a year old

I regret to hear about the issues you have had with Payoneer, Faisal. I'll be more than happy to try and help, please see my private message.

Greece
1 review
0 helpful votes
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Although I tried to call a several times to get in touch with a payoneer assistant at the third time a very good English speaker successfully helped me a lot to feel better about my incomes. Thank you

Date of experience: August 23, 2021
Pakistan
1 review
0 helpful votes
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Always Helpful
March 2, 2021

Payoneer has always been helpful in Global payments as there is no other such service is available in my country, so its really convenient to have payoneer account and manage my Freelancing transactions. Thanks Payoneer for existing. :)

Date of experience: March 2, 2021
Serbia
1 review
0 helpful votes
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Great
June 17, 2018

Great overall.
This is paying platform which is very easy to handle.
To bad cause local bank had such bad currency conversion commision, and make it senseless the money withdrawal on ATM machines, but nevertheless this is great way to receive payment for your services.

Date of experience: June 15, 2018
TT
1 review
0 helpful votes
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I called in not sure how to really express what I needed. The CSR was patient and understanding and provided exemplary service. Some of the info I got today, I didn't even realize I would eventually need and she offered it. That saved me time in having to call back when I got to that point of my transactions. Brilliant service. Super thrilled. 10 out of 5 stars.

Date of experience: May 12, 2020
Thailand
1 review
0 helpful votes
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In a moment of messing up with card ordering and no option for a live chat, I call headquarters from Thailand. With a very patient approach they calm down me and resolve my problem just in few minutes

Date of experience: July 16, 2019
Florida
2 reviews
0 helpful votes
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Lost card
July 5, 2020

It was fast, effective and very professional. I will say maybe more of information that was provide could've been on the website. However, calling in to revive that customer service experience was worth it.

Date of experience: July 5, 2020
Jamaica
1 review
0 helpful votes
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Payoneer Transparent Business Experience
August 9, 2020

So far payoneer has exceeded my expectations regarding being able to accomplish a technology 150 years ahead of it's time. I'm truly hoping it continues to enhance internally and be as transparent as it can be without selling business owners information.
Overall my experience is a blissfully one payoneer has helped my business to grow and so I'm very pleased to have this platform to promote healthy growth.

Date of experience: August 9, 2020
Sri Lanka
1 review
0 helpful votes
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Great Secure online Platform for pay and receive anytime.

Payoneer provides the best source to money exchange from different freelance sites like fiverr and Freelancer. I like most its exchange rates which is almost equal to market rates.

Date of experience: May 12, 2020
Pakistan
1 review
1 helpful vote
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First thing with is they are very very slow in terms of clearing payment. There minimum amount limits are too high for the beginners. They took approximately 10-15 day to clear my first payment that too after a lot of trouble. I would never recommend!

Date of experience: February 9, 2020
Dror A. Payoneer Rep
over a year old

Hello Muhammad,

We would like to apologize for any inconvenience that you experienced in regards to receiving your payments. We understand how frustrating this is for you and your business, however we want to clarify with you why we review each payment.

Payoneer is a financial company regulated by the US government. We must comply with strict guidelines when dealing with clients payments. Therefore each payment that comes into our system is subject to a review. When clients accumulate a certain threshold of payments, a manual review is triggered by our payments department. This is to ensure that any future payments coming in are coming from a reliable source in accordance with our Terms and Conditions. During these reviews, our clients will be asked to provide further documentation to prove your line business and verification of the payment. If everything provided is approved, that means any pending payments will process alongside future payments coming in from the same funding source. Keep in mind that these kind of reviews do have a time frame of 3 to 5 business days for review. The reason for this is due to communication with clients. Sometimes, clients can take longer than usual to provide the requested documents. Once the actual documents are submitted, then our payments team will start the process of reviewing said documents. If anything else needs to be provided, they will notify the clients of what needs to be submitted via email. It is a of great importance that our clients make sure they check their emails and submit correct information to avoid further delays. We were able to see that your issue was already reviewed and solved by our customer care team.

We appreciate your honest feedback and rest assure this will help us improve our customer care experience with our clients.

Best,
The Payoneer Team.

GB
1 review
0 helpful votes
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Pin didn't work with most machines in France
August 13, 2020

As described, my pin was not accepted with my old card in most machines in France. A signature and ID was required which was extremely inconvenient and frankly annoying. I hope this compatibility issue has now been sorted

Date of experience: July 14, 2020
Pakistan
1 review
0 helpful votes
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GR8 Service
May 10, 2024

Payoneer has been a blessing for me. I love their service overall. It's convenient, reliable, and user-friendly. Whether it's receiving payments or making transactions, Payoneer has made it easy and hassle-free. I highly recommend it to anyone looking for a trusted financial service provider.

Date of experience: April 30, 2024
Anguilla
1 review
0 helpful votes
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Solving Access to Account Features
July 9, 2021

I was finally able to speak to a Representative after seven days' attempt. My wonderful representative, Christian, was absolutely patient and fantastically helpful.

My account was opened in 2017 before the many changes are done by Payoneer. Therefore, I was unable to get access to any tabs (receive/send payments, etc). Christian ensured that I was satisfied and problems were rectified.
Unfortunately, we got disconnected.

I look forward to a successful experience with Payoneer in the future and expect that the future of Payoneer continues to provide developing opportunities to everyone (including Educators) to have a smooth experience with their online businesses with receiving and making payments.

Thank you Christian for the kind and helpful service!

JC

Date of experience: July 9, 2021
El Salvador
1 review
0 helpful votes
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I recently had a couple of issues with a Payoneer stolen card and some weird transactions that I did not make. Their customer service was super friendly and responsive. Their website is self-explanatory and easy to use, not only for these issues, but for every transaction I've made.

Date of experience: July 31, 2019
Bangladesh
1 review
0 helpful votes
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I'm very happy with Payoneer Customer Service. It is very easier than other OInline Money Transfer company. I can transfer money from Europe and USA to any other country what are allowed by company. But before using every user should read carefully the company's terms and conditions. In South Asia most of the freelancer, online marketer, online job holder are using the Payoneer Account especially in India and Bangladesh. We have a community for Online Money Transfer for-Payoneer support. In case of emergency you can call over phone number in customer service support. I welcome you and use the service very smoothly. Honey is sweet when it is tested!

Date of experience: May 29, 2019
Ecuador
1 review
0 helpful votes
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Validation Again? Whats wrong.
June 20, 2018

Payoneer is great, but I am having issues with the billing service. My payments are on hold and they are asking for documents to validated my account too frequently (I am not a new user). Not happy with their follow up process. I will move back to PayPal.

Date of experience: June 18, 2018
GB
1 review
0 helpful votes
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First time I have used Payoneer account to pay a request from a supplier, and it took 17 days and 5 calls to get the payment issued. Not a very good first experience, currently having second thoughts over whether to use Payoneer to process our international sales revenues.

Date of experience: July 15, 2019
Philippines
1 review
0 helpful votes
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Too good to be true
April 2, 2021

The reason why I decided to accept payments through Payoneer was because a friend of mine recommended your app. Good enough that I already have a Payoneer account. I used to use PayPal; however, because of the recommendation from my friend, we changed to Payoneer, and lo and behold, first and second payments, made by my clients are on hold, and now im worried that the VA's would be paid late for this month.

So frustrating

Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Payoneer T. Payoneer Rep
over a year old

Dear Iris,

Thank you very much for your review. We are sorry to hear that your payment was delayed due to payment verification process. We can see that eventually it was successfully loaded. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.

Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
During all the stages of the review process we are there for our clients, ready to consult on any document requested and speed up the verification process for them.

We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.

We are always happy to help!

Best,
Anna from the Payoneer team

Zimbabwe
1 review
4 helpful votes
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I wrote a review here a few days ago, to which a Payoneer rep. Responded asking me to check a private message he/she had sent to me. The message read:
I regret to hear that your account has yet to be approved. In order to properly assist you, I would appreciate it if you could send me your reference number so I can take a look.
So i sent the ref number. But got no reply, never had from them again!

Date of experience: June 20, 2016
Payoneer P. Payoneer Rep
over a year old

I am sorry to learn about your experience. I would love to step in and assist, please see my private message.