The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I called Payoneer Customer Care from Ethiopia, Africa, to report a stolen card so as to prevent theft and I'm astonished how quickly they got over it. You really care about your partners. I mean it. Thank you!
Payoneer is one the worst service provider, don't use it they just take annual fee and no one there to resolve your issues which are created by Payoneer. Keep asking for ID and holding your payment for weeks.
Although I tried to call a several times to get in touch with a payoneer assistant at the third time a very good English speaker successfully helped me a lot to feel better about my incomes. Thank you
Payoneer has always been helpful in Global payments as there is no other such service is available in my country, so its really convenient to have payoneer account and manage my Freelancing transactions. Thanks Payoneer for existing. :)
Great overall.
This is paying platform which is very easy to handle.
To bad cause local bank had such bad currency conversion commision, and make it senseless the money withdrawal on ATM machines, but nevertheless this is great way to receive payment for your services.
I called in not sure how to really express what I needed. The CSR was patient and understanding and provided exemplary service. Some of the info I got today, I didn't even realize I would eventually need and she offered it. That saved me time in having to call back when I got to that point of my transactions. Brilliant service. Super thrilled. 10 out of 5 stars.
In a moment of messing up with card ordering and no option for a live chat, I call headquarters from Thailand. With a very patient approach they calm down me and resolve my problem just in few minutes
It was fast, effective and very professional. I will say maybe more of information that was provide could've been on the website. However, calling in to revive that customer service experience was worth it.
So far payoneer has exceeded my expectations regarding being able to accomplish a technology 150 years ahead of it's time. I'm truly hoping it continues to enhance internally and be as transparent as it can be without selling business owners information.
Overall my experience is a blissfully one payoneer has helped my business to grow and so I'm very pleased to have this platform to promote healthy growth.
Great Secure online Platform for pay and receive anytime.
Payoneer provides the best source to money exchange from different freelance sites like fiverr and Freelancer. I like most its exchange rates which is almost equal to market rates.
First thing with is they are very very slow in terms of clearing payment. There minimum amount limits are too high for the beginners. They took approximately 10-15 day to clear my first payment that too after a lot of trouble. I would never recommend!
Hello Muhammad,
We would like to apologize for any inconvenience that you experienced in regards to receiving your payments. We understand how frustrating this is for you and your business, however we want to clarify with you why we review each payment.
Payoneer is a financial company regulated by the US government. We must comply with strict guidelines when dealing with clients payments. Therefore each payment that comes into our system is subject to a review. When clients accumulate a certain threshold of payments, a manual review is triggered by our payments department. This is to ensure that any future payments coming in are coming from a reliable source in accordance with our Terms and Conditions. During these reviews, our clients will be asked to provide further documentation to prove your line business and verification of the payment. If everything provided is approved, that means any pending payments will process alongside future payments coming in from the same funding source. Keep in mind that these kind of reviews do have a time frame of 3 to 5 business days for review. The reason for this is due to communication with clients. Sometimes, clients can take longer than usual to provide the requested documents. Once the actual documents are submitted, then our payments team will start the process of reviewing said documents. If anything else needs to be provided, they will notify the clients of what needs to be submitted via email. It is a of great importance that our clients make sure they check their emails and submit correct information to avoid further delays. We were able to see that your issue was already reviewed and solved by our customer care team.
We appreciate your honest feedback and rest assure this will help us improve our customer care experience with our clients.
Best,
The Payoneer Team.
As described, my pin was not accepted with my old card in most machines in France. A signature and ID was required which was extremely inconvenient and frankly annoying. I hope this compatibility issue has now been sorted
Payoneer has been a blessing for me. I love their service overall. It's convenient, reliable, and user-friendly. Whether it's receiving payments or making transactions, Payoneer has made it easy and hassle-free. I highly recommend it to anyone looking for a trusted financial service provider.
I was finally able to speak to a Representative after seven days' attempt. My wonderful representative, Christian, was absolutely patient and fantastically helpful.
My account was opened in 2017 before the many changes are done by Payoneer. Therefore, I was unable to get access to any tabs (receive/send payments, etc). Christian ensured that I was satisfied and problems were rectified.
Unfortunately, we got disconnected.
I look forward to a successful experience with Payoneer in the future and expect that the future of Payoneer continues to provide developing opportunities to everyone (including Educators) to have a smooth experience with their online businesses with receiving and making payments.
Thank you Christian for the kind and helpful service!
JC
I recently had a couple of issues with a Payoneer stolen card and some weird transactions that I did not make. Their customer service was super friendly and responsive. Their website is self-explanatory and easy to use, not only for these issues, but for every transaction I've made.
I'm very happy with Payoneer Customer Service. It is very easier than other OInline Money Transfer company. I can transfer money from Europe and USA to any other country what are allowed by company. But before using every user should read carefully the company's terms and conditions. In South Asia most of the freelancer, online marketer, online job holder are using the Payoneer Account especially in India and Bangladesh. We have a community for Online Money Transfer for-Payoneer support. In case of emergency you can call over phone number in customer service support. I welcome you and use the service very smoothly. Honey is sweet when it is tested!
Payoneer is great, but I am having issues with the billing service. My payments are on hold and they are asking for documents to validated my account too frequently (I am not a new user). Not happy with their follow up process. I will move back to PayPal.
First time I have used Payoneer account to pay a request from a supplier, and it took 17 days and 5 calls to get the payment issued. Not a very good first experience, currently having second thoughts over whether to use Payoneer to process our international sales revenues.
The reason why I decided to accept payments through Payoneer was because a friend of mine recommended your app. Good enough that I already have a Payoneer account. I used to use PayPal; however, because of the recommendation from my friend, we changed to Payoneer, and lo and behold, first and second payments, made by my clients are on hold, and now im worried that the VA's would be paid late for this month.
So frustrating
Dear Iris,
Thank you very much for your review. We are sorry to hear that your payment was delayed due to payment verification process. We can see that eventually it was successfully loaded. Please rest assured that reviews like this are not going to happen every time you are receiving a payment.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
During all the stages of the review process we are there for our clients, ready to consult on any document requested and speed up the verification process for them.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help!
Best,
Anna from the Payoneer team
I wrote a review here a few days ago, to which a Payoneer rep. Responded asking me to check a private message he/she had sent to me. The message read:
I regret to hear that your account has yet to be approved. In order to properly assist you, I would appreciate it if you could send me your reference number so I can take a look.
So i sent the ref number. But got no reply, never had from them again!
I am sorry to learn about your experience. I would love to step in and assist, please see my private message.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.
I regret to hear about the issues you have had with Payoneer, Faisal. I'll be more than happy to try and help, please see my private message.