Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a very good experience when i contacted Payoneer on phone. The Customer Support Team took time to understand my challenges, efficiently and calmly addressed my concerns with adequate suggestions to address further concerns I anticipated.
Overall, I believe the one-on-one interaction provides relevant solutions to peculiar problems, compared to the automated responses.
I talked to them about changing my funding source bank account changing and they did it twice in the middle of my call without giving me any kind of trouble. But I'd say the chat customer service is bad. Just call them if you've got any issues they are gonna take care of it.
My funds are stuck worth of 8000 USD. First they removed my password because when I tried to access the account (I remember the password) all I see was "Your username or password is incorrect".
I press the Forgot password link and it looks like they have removed my verification number as well. I tried contacting their support but I am still waiting for days to have my account restored.
I don't think they will restore my account. I am going to sue them in small business claims court in the US. I am also submitting articles everywhere I can so people would stop using this scam.
I called Payoneer customer service to ask if I can receive money from any type of Payoneer account and what kind of information does the sender of money see about me the recipient.
I got Chris as my support, who was awesome!
He answered both questions quickly, politely and he kindly asked me to verify some information before he did that.
I am very satisfied with Payoneer and especially Chris the support genius.
Thank you Chris, you are awesome buddy^_^
One of the worst online payment processing site. Please do not waste time. I got payment, and then wanted to transfer someone, and it says i need to load money to send.;. While i have already 80$ in it. What worst it can be? And now when we have requested refund, its more than 2 weeks and no reply..
Generally, Payoneer is first-rate and everyone in the business here uses it for either business or personal payments it is also a hassle-free route to receive payments worldwide in multiple currencies. The only fault I can think of is if you hit a compliance issue anywhere it can all drag on a bit other than that it's all good.
It's taken a while to get used to this service and learn about the forex charges, but the sheer convenience is incredible. I am able to be paid into a local USD and GBP account, which is where my overseas clients are based without waiting lengthy periods for international transfers and making it incredibly easy for them to pay me. Then, to be able to transfer the funds into my local bank account or keep them in forex on my card is also incredibly helpful. I have found that I need to be careful with the charges on the card when out of that currency zone, but that's been part of the learning curve.
Few days ago i lost my Sim Card and now i have a new phone numbers that is why i want to remove my two step verification from my payoneer account. Now i talk with customer Care, they told me they will reply me in my email and it will be solve within 3-5 days. Thank you so much
Apart from the absurd fees of up to 3% (there are much cheaper services out there), they randomly hold up your payments with no warning. Sometimes you will get flagged for a "review" - despite your payments being normal and regular - which will hold up your money for an extended period. The way they do this is extremely unprofessional with little concern for their customers. There is no recourse; you simply have to wait while your money is frozen.
Payoneer is so far the best among other online payment methods.It is easy to use and is acceptable in almost every country and on any ATM machine that accepts Master card. I am from Rwanda and I have been using Payoneer for over two years now and during all this time I have never been disappointed. I would really recommend it to anyone in Africa to try it and thank me later.
I had to talk to a really nice employee to solve the problem, but pay like 40 dollars to get my card shipped with tracking number, Ive lost a lot of money in maintenance for the account, waiting almost a year for my card to come in normal shipping. Angry with Payoneer, thankful to the employees.
I can wait for an answer or something from the people managing the prepaid cards cos Ive been working for free. ANGRY
She was amazing! Fast and gave results. Thank you for your help.
It was efficient, they handled my task with brisk pace and found great solutions.
Payoneer offers superb service, its a great platform to spread your business and makes it easier for you to have clients all over the world, i get my payments so easy. Thank you payoneer for your wonderful services.
I always receive warm and friendly customer service when I call in. I was sceptical at first when I started but I have been able to consolidate may payments into one account using the channels available through Payoneer!
I am in the midst of setting up my account and the documents i was submitting kept being rejected, either for clarity reasons (not that they were unreadable at all because I checked) or because the picture was fuzzy? I submitted three different documents and hopefully they should suffice.
Plus is that you have customer support that responds to calls and and clear any doubts. I was assured that this time the ID I submitted is enough to verify my identity.
On sending email to customer support they always respond at end of the week(Friday), on replying by customer you can expect further response at end of the next week. I just experienced it again however it's not for first time for me and my friends...
Hi Morshad, In order to help you out, please see my private message.
Rather content with Payoneer's services, the administration setup is nice, gives a number of options, plus the customer service on the phone is rather efficient. My experience with Payoneer so far (Dec. 2015 - Feb 2019, at the time of writing this), has only been positive!
I am really happy that i found Payoneer, because paypal and other online payment systems have limited features in my country. So with Payoneer I was able to do e-commerce business easily and effectively.
Excellent experience, very professional and polite personnel. They are swift in their response regardless of the mode of communication. I have had a wonderful experience with Payoneer ever since I started using their products.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jabbar, Indeed this seems frustrating. I'd love to try and help out- please see my PM.