Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The solution was " We will send you an email and you need to reply and follow instructions".
The email didn't contain any instructions but a request to reply with my question again
I thought that my problem would be solved instantly like it is done by any call center.
He was polite and understood my request very well, So thank you
After speaking with the rep and told that I was all set for a pending payment to get credited to my euro balance within 24 hours, I received an email asking for additional information and documents. Am at the airport about to take a long flight, thank God the flight was delayed. But nice guy, thank you
I get payment 2 weeks ago, they asked for ID proof. I sent. Now i asked customer support status of my payment. They said it is under review. After wasting 15 days. They always says, its under review. This is big fraud company. Be aware. Don't go with this. You will lost your money. As i did.
Still waiting for verification of my bank account to start working. During registration it said: "usually it takes up to 3 days", but... It will soon be a full month since I registered, and still not there. Customer service said it's all right and I just have to wait more. Hope the problem will be resolved soon.
Hello Roman,
We would like to thank you for leaving an honest review of our services. We apologize for an inconvenience this has caused you in regards to the long approval time frame. Normally, when clients register for a Payoneer account, it can take anywhere from 3 to 5 business days for the review process to be done. There are cases where our department can request more information of that individual. This is to ensure that all the details are correctly entered so the client can start doing business. We were informed that your case is under high priority by our relevant department. We should hear a final response by the end of this week. Do not worry, any updates regarding your case, will be monitored and notified to you via email.
We will let our internal team know of your honest feedback, so we can provide a better quality assistance.
Thank you.
Best,
The Payoneer Team.
The representative spent over 30 minutes with me on the phone and made sure that I was helped and a solution was provided. All the while she was very kind and patient. This was a real breath of fresh air in today's stressed out world. Thank you! I really felt good, I am a satisfied client. :)
I'm unable to recall the thoughtful representative who assisted me... but I would like to thank her for providing me with excellent service and ensuring that she would assist me! Honestly she made my horrible situation seem bright! Thank you so much!
Their support are great. Also their payment method fast. Everything fine for me. Here is one main good option is 24 hours support also any problem they can solve quickly. Receive payment globally totally safe and secure without any issue or hassle.
Payoneer services are excellent. They just need to be more faster in their verification time. In my own opinion, I think 3 or more business days is too long just to verify an account after submitting necessary documents; it should be faster.
I've been with Payoneer for more than 5 years and the experience has always been excellent. They are constantly improving their services to help freelancers to get paid from anywhere in the world, plus with some of the lowest fees, I've seen.
Being a new customer I had trouble activating my new card do to an error I cause while signing up! My customer care agent resolved the issue so quickly and promptly! I'm impressed and look forward to doing more business with Payoneer!
It just takes too much time to receive a new card.
- Please give realistic info (and not designed to protect you from liabilities)
- Make surveys about real postal times or via your software (compare dates of issuing and dates of activation cards, and/or via a survey after activation of the cards
- Make your sending procedure easier for the customer. In my case: send directly to the customer instead of from England, to Germany and then to Holland. Just skip Germany!
- Make teh sending procedure faster.
Thanks.
Overall, not so good experience. The only reason I am using their services is because my employer is paying me through them. Customer service is nowhere near professional, fees are high and not constant, always have some excuses for their negligence... The moment I change the employer I am leaving them if they do not level up their services...
I was having issues managing my currency so I had to contact the Customer Care. Their response was swift; the agent gave me some suggestions, I tried them out, and my issues were solved in less than 5 minutes. Thank you, Payoneer!
I had an issue of document verification & I talked with two Agents. Both were really nice and they have understood my question very well. And I got clear answers for my issue. Happy to connect with Payoneer team. Thank you all.
I called from Europe, spoke with a lady. The moment the call was connected, she was polite and great. Verified my account and helped me instantly. The world would be a much more better place with people like her. Thanks for helping.
It is really a good thing to have a Payoneer account with three major currencies. But, the fact that I can not transfer to my self with same currency and all the complication of withdrawing and payment made me a bit disappointed.
Payoneer allows freelancers and the self-employed worldwide to work with major companies and 'punch above your waistline'. You get so much more than you bargain for at Payoneer and there's no other service like it for global contractors. I highly recommend it.
I became associated with Payoneer through my Airbnb listing. When I was unable to get it resolved with Airbnb I contacted Payoneer directly, and they did an excellent job. I can not say as much about Airbnb. I also appreciate that Payoneer is keeping jobs in America and not outsourcing the calls to other countries, only to increase their profits, but at the cost of providing excellent customer service. Good for you Payoneer, and shame on you Airbnb.
Payoneer is totally $#*!. I send mails to customer service four five times but never get reply from any person other than automated reply. I tried to call but they never response. The response is totally $#*! and never solve my problem. My account is locked but send too many proof, But they don't response. I'll never ever recommend this to anyone. I heard some other services Skrill and moneybookers with good review. Hope to switch and I advice to NOT TO USE payoneer.
Hi Kasunka, I am sorry to learn about your experience. Please see my private message to you.
I enjoy using payoneer because they have provided a way for me to earn as a freelancer and online earner and I remember always enjoying my payouts and have a card that access my funds whenever. And no matter where you are you still get access to this awesome service, I hope you guys continue and add more services but over all thanks again.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Pooja,
In order for Payoneer to maintain the security of our account holders and our services, we require account holders to provide valid documentation to verify their account and their payments. We are sorry to hear about your experience, please send us a private message with your customer ID and email associated to your Payoneer account so we can take a closer look in your case for you.