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PayoneerReviews 9,953

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
453
value
403
shipping
274
returns
267
quality
390
This company responds to reviews on average within 4 days

Instant Feedback

1 review
VE
1 review
0 helpful votes
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Excelente
June 2, 2018

Payoneer es una excelente oportunidad, para quienes no puede dirigirse a otros países y aperturar cuentas bancarias. Me gusta mucho tener una tarjeta payoner, porque se que el día que viaje a otro país estaré respaldada por payoneer a la hora de realizar un pago.

Date of experience: May 31, 2018
Ukraine
1 review
0 helpful votes
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Using Payoneer for many years, I can say, mostly all is ok, and small problems that appears time to time usually solving with one long conversation with tech support.

Date of experience: May 31, 2018
Serbia
1 review
0 helpful votes
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I highly recommend Payoneer if you are freelancer and you work remotely for one or multiple clients.

Date of experience: May 31, 2018
Nigeria
1 review
0 helpful votes
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Excellent customer support!
June 2, 2018

I'm glad I placed the call to the customer support. The operator was polite, friendly, easy to speak with, and professional. I feel confident that my complaint will be resolved in no time. Thanks for the assistance. Great job!

Date of experience: May 31, 2018
Argentina
1 review
0 helpful votes
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Payoneer allows me to manage accounts form anywhere around the globe with secure and quick precision. I couldn't do it without them!

Date of experience: May 31, 2018
Germany
1 review
0 helpful votes
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Great service
June 2, 2018

Excellent customer service. John was very helpful with resolving my issue. I was able to fix the issue immediately

Date of experience: May 31, 2018
Spain
2 reviews
0 helpful votes
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First time today I have spoken to Payoneer, the service was very good. I need ed to change my pin number and it was easily explained and was done within two minutes. Thank you

Date of experience: May 31, 2018
Nigeria
1 review
0 helpful votes
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Great Support
June 2, 2018

Customer support is great anytime from 9 am to 8:30 pm Mondays to Friday. It was fast and excellent. I will like to recommend Payoneer to friends and family members.

Date of experience: May 31, 2018
Bangladesh
1 review
2 helpful votes
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Customer don't own their data.
June 2, 2018

As a customer, I should have right to delete my data and documents.
Also, I should have right to get any information about my account.

Date of experience: May 31, 2018
Michigan
1 review
0 helpful votes
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Accommodating in the end
June 2, 2018

I was selling Teeshirts through Teesprings when I opened my Payoneer account. The problem is that the account was opened at the end of my a Teesprings relationship. The Payoneer account was opened with a min amount under $25, however min withdraw amount is $25. The problem was with transferring my. The Payoneer staff was very accommodating by lowering the withdrawal amount which allowed me to transfer my money.

Date of experience: May 31, 2018
Ghana
1 review
0 helpful votes
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Smart and professional
June 2, 2018

They were smart and professional aND was very much impressed with how they helped me out throughout the whole process.

Date of experience: May 31, 2018
RU
1 review
0 helpful votes
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Super good!
June 2, 2018

Loved Yazeed's support a lot. Thank you for your kind help! He assisted me in my every question and helped to replace my lost Payoneer card in several minutes. I will highly recomment Payoneer to everyone I know who may need it. You're great folks!:-)

Date of experience: May 31, 2018
Sri Lanka
1 review
0 helpful votes
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Good Customer Service
June 2, 2018

I was here to solve some issues about a payment. And I'm amazed by the quick service. I highly appreciate.

Date of experience: May 31, 2018
India
1 review
0 helpful votes
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The best and trustworthy
June 2, 2018

I am having a good experience till now but in future i am not sure about the services but i must say that they are very fast and trustworthy

Date of experience: May 31, 2018
Pakistan
1 review
0 helpful votes
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I am fully satisfied by the services from Payoneer, and i will continue use my all relevant activities through these services.

Date of experience: May 31, 2018
Nigeria
1 review
0 helpful votes
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If you haven't joined Payoneer, please join. Payoneer to me is better than Paypal, wonderful company

Date of experience: May 31, 2018
Washington
1 review
0 helpful votes
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Thank you
June 2, 2018

Thank you for your help, for now, I still have a problem to set my account in a dollar, I want to get the money in dollars when I make a transfer to my bank account in Israel

Date of experience: May 31, 2018
Maryland
1 review
1 helpful vote
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SCAM
June 2, 2018

They make you wait if you are seeking a refund for any payments that you've made to a merchant and needs a refund. Then conveniently after 3-4 weeks, they tell you that since the payment was processed more than 10 days ago the money cannot be refunded back. STAY AWAY. This is not a user-friendly system especially for those that are paying for a service as the money is not in an escrow- they take absolutely no responsibility for the money. I have worked with other payment companies which have much better customer service. I have no idea how the US allows such companies to exist where you can lose your money with no way to get it back -

Date of experience: May 31, 2018
AE
1 review
0 helpful votes
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Great Service for freelancers
June 2, 2018

I am using Payoneer now more than one year and very happy with the service and features they provide.

Date of experience: May 31, 2018
Philippines
1 review
1 helpful vote
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I requested a payment from my company on May 18th. It was then under review and was just approved on May 24th. I requested a bank transfer immediately on May 24th 6:00 PST. They said it's gonna take 4 business days.

SO WHERE IS MY MONEY?

Date of experience: May 31, 2018