Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Payoneer es una excelente oportunidad, para quienes no puede dirigirse a otros países y aperturar cuentas bancarias. Me gusta mucho tener una tarjeta payoner, porque se que el día que viaje a otro país estaré respaldada por payoneer a la hora de realizar un pago.
Using Payoneer for many years, I can say, mostly all is ok, and small problems that appears time to time usually solving with one long conversation with tech support.
I'm glad I placed the call to the customer support. The operator was polite, friendly, easy to speak with, and professional. I feel confident that my complaint will be resolved in no time. Thanks for the assistance. Great job!
Excellent customer service. John was very helpful with resolving my issue. I was able to fix the issue immediately
First time today I have spoken to Payoneer, the service was very good. I need ed to change my pin number and it was easily explained and was done within two minutes. Thank you
Customer support is great anytime from 9 am to 8:30 pm Mondays to Friday. It was fast and excellent. I will like to recommend Payoneer to friends and family members.
As a customer, I should have right to delete my data and documents.
Also, I should have right to get any information about my account.
I was selling Teeshirts through Teesprings when I opened my Payoneer account. The problem is that the account was opened at the end of my a Teesprings relationship. The Payoneer account was opened with a min amount under $25, however min withdraw amount is $25. The problem was with transferring my. The Payoneer staff was very accommodating by lowering the withdrawal amount which allowed me to transfer my money.
They were smart and professional aND was very much impressed with how they helped me out throughout the whole process.
Loved Yazeed's support a lot. Thank you for your kind help! He assisted me in my every question and helped to replace my lost Payoneer card in several minutes. I will highly recomment Payoneer to everyone I know who may need it. You're great folks!:-)
I was here to solve some issues about a payment. And I'm amazed by the quick service. I highly appreciate.
I am having a good experience till now but in future i am not sure about the services but i must say that they are very fast and trustworthy
I am fully satisfied by the services from Payoneer, and i will continue use my all relevant activities through these services.
If you haven't joined Payoneer, please join. Payoneer to me is better than Paypal, wonderful company
Thank you for your help, for now, I still have a problem to set my account in a dollar, I want to get the money in dollars when I make a transfer to my bank account in Israel
They make you wait if you are seeking a refund for any payments that you've made to a merchant and needs a refund. Then conveniently after 3-4 weeks, they tell you that since the payment was processed more than 10 days ago the money cannot be refunded back. STAY AWAY. This is not a user-friendly system especially for those that are paying for a service as the money is not in an escrow- they take absolutely no responsibility for the money. I have worked with other payment companies which have much better customer service. I have no idea how the US allows such companies to exist where you can lose your money with no way to get it back -
I am using Payoneer now more than one year and very happy with the service and features they provide.
I requested a payment from my company on May 18th. It was then under review and was just approved on May 24th. I requested a bank transfer immediately on May 24th 6:00 PST. They said it's gonna take 4 business days.
SO WHERE IS MY MONEY?
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.