On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very understanding and polite. They are willing to go above and beyond to get to the bottom of any issue. Even though its been over a week and I still have not received my pay, they are extremely nice reprasentives.
As a British start-up, we have decided to try Payoneer before going to a "classic" bank to manage our system to charge clients. We've been a bit skeptical, as it sounded a bit too good to be trustworthy but, everything was a breeze. Yes, it is a bit of a hassle regarding paperwork until you get used to the requirements but the customer support is surprisingly fast and friendly and the funds are transferred even faster.
I love this especially for a non US citizen. I love how it provides me with an actual US account and the fees reasonable.
It was Very direct, clear, professional. Courteous and fast. Reliable, pleasant speaking voice. Lots of energy, engaged with customer.
Mi experiencia es de lo mejor.
Son muy serios en el servicio que brindan
Es muy segura la forma de manejo de nuestro dinero
Totalmente recomendable
Gracias!
Payoneer is an excellent service. Had to call customer service and was treated like I really mattered as a customer.
The experience up to now has been very acceptable and is a good option compared to Pay Pal, the fees will save me money and the functionality is what I am seeking.
Thank you Payoneer
Love the response from payoneer... They even called me back when my credit ran out. They were very helpful towards my questions. I strongly recommend payoneer to everyone who wants a master card to shop with online or who wants to get paid from other companies.
Payoneer has been an outstanding service which I have become to trust a lot. Over the last few months, withdrawals to bank accounts are taking too much longer than expected. For that reason, I have let down other people and I am starting to lose trust.
I was given World Class Service when I called just now. The person was nice and Polite. He sounded happy to assist me with all my questions.
Payoneer is a very useful service - and I recommend it. However, they have recently changed their behind-the-scenes system and it is taking months for me to get access to my money. I hope this is an exception and does not speak ill of the entire company.
* Did the management of Payoneer directly put into motion a plan to bankrupt Choice Bank and sacrifice its adult industry connections also bankrupting First Choice Pay? Ultimately Mastercard is the entity that caused this situation, but the question is did Payoneer see it coming in advance and do something to deliberately hurt customers?
The answer is YES.
I opened a new account and immediately found out many issues. You cannot get paid by individuals. The ACH transfers sometimes require physical address of the bank, which Payoneer doesn't have.
The most crazy thing - you open an account, fill it with money, but you are not able to send it to anyone. I contacted the support, which took 1 hour waiting in the live chat queue to be told, they will have a look.
Comparred to TransferWise this is extremely limited poor service. So, I will most likely use it only for a single transaction and deactivate.
It was my third call from Nepal to Payoneer call center, once in UK & twice in USA, regarding to solve my account blocked issue and to link my new payoneer account with Airbnb. But today very clear reason on blocking my account and other information.
Thank you Payoneer Customer Support Team.
RGDS,
Binaya Shrestha
It was such an amazing experience! The customer support was awesome. She was very polite and helpful through out the process!
They are hold the payment with un necessary points. Like submit the project, submit the contract chating screen shot Etc. im tyred his Questions. My payment is 50 dollor also on pending. And my client is send me 50 dollor but payoneer hold my payment.
My experience with Payoneer is always a comfortable engagement with such professional support. I have they offer a chat platform that we can contact representatives in the future.
The customer care officer took his time to take me through my quarry
Step by step. Am highly impressed. I dont this i have much to say or add than to say good job done
I am using Payoneer for years and I am extremely satisfied with Payoneer as company and it's staff who are always polite, helpful and professional. Highly recommended.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members