From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Moved from PayPal to Payoneer and can now get my money transferred to my account immediately and was also have a debit card. Excellent service
It's Great experience very carefully instructed me and resolve my every problem.
Thank you payoneer customer service
It took Payoneer almost TWO months to process my verification documents in which time they WITHHELD $800 without consulting me. Is this even legal? I called the help center more than 6 times, sometimes I was on the line for up to half an hour. Every time I was told my documents were being translated and I would get a response within 48 hours, which I did not. Several perfectly legitimate documents were submitted and not accepted because this company was not able to translate them properly, (because they were in French, I presume), this included my French electricity bill and an attestation of my address from my electricity company EDF. This supposed to be a multinational company right? What's to translate? It's an EDF bill! I received NO email warning me, in advance, that my funds would be withheld until the documents had been verified and no written apology. If I had known I could have used any number of other more trustworthy money transfer websites, like PAYPAL. I deem this company to be extremely unprofessional and frankly, I think they are out of their depth.
Payoneer needs to provide a good customer service. It should be a part of their policy. Payoneer has irresponsive emails and live chat. Only call is not the solution its an expensive thing. It took 7 days to clear just 92$ imagine what if the amount was bigger and with irresponsive emails get the customer more frustration. Act before its late
I received a quick response, afterwards I received an email with the information I requested, very kind, happy to talk with you
Experience is very good that Man sitting there understand me very carefully. But how much Time Payoneer take to solve my country Problem.
I added a new bank. Provided info and documents. And bank under review. And no reply waited for 6 days. Bad days Payoneer
It seems okay but I've had a hiccup. Hoping its resolved but overall a great site!
Using Payoneer for years. Always provide great services.
Very well done. Great Job! Thank you so much for the support. Great experience and easy to use.
I got a problem and i think i need to call payoneer and i solve my problem love it
The service provided at payoneer is superb as they always provide good customer relations.
I had a pleasant experience with the customer support team, and i got help to my expectations
I was waiting about 15 days for account verification. In that time I spoke few times with customer care, each time girls were very polite, but they could not do nothing to speed up the process.
Also one time I was 15minutes on call stand by and after that I got an information that there are not available operators, so I will get an phone call from your side, but that never happend.
My general experience until now is on low level, I hope you will be better in the future
After accessing my Global payment service
I will be highly experienced on Payoneer
Please access My Global Payment service through my account Customer id: *******
Really helpful
Thanks for payoneer customer care
Payoneer service one of the best service in the world
I was having issues with payoneer card address verificaton process but the customer care service gave me all the mandatory informations.
I talk with jin, she was absolutely sweet and charming in communication.
So far i have had very good experience using my payoneer account. The access is easy and the customer service agents are really helpful
I really like the level of professionalism by June
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members