About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Really I am happy with your service. Payoneer is very helpful.
Good evening
Very happy to use it. Thanks a lot I am using again and again and refer friends and family
The service was excellent. I am happy. The service was excellent
That was wonderful experience. Payoneer authority tried to give their best for solving the problem. I really appreciate it.
Best Good service.
I am extremely satisfied.
Good luck
Sweet and well spoken person. I talked and got my answer. Nice way to deal with customers
The customer care center is endowed with proficient personnel always eager to solve all issues promptly and professionally. Thumps up!
I was a bit disturbed that my MasterCard which was said to have been dispatched and expected to have reached me by September 21,2020, had as at today still not been received by me. I put through a call to Payoneer. Initially, I had to wait for a rather long time to be able to get an available Customer Service Officer to attend to my call. Eventually, the person who answered the call was so gentle and caring that I felt really happy with her attention and assistance.
But clearly, if the card in question had been sent to my Postal Box ( either AF102, Adenta, Accra OR DT102, Adenta, Accra), or if the card had been dispatched per registered mail with a tracking number, all the problems I went through could have been avoided, as the card would more easily have been received by me.
Very pleasant experience with a knowledgeable and helpful agent.
Since l used the Payoneer, usually l received payment on the third day. It's very fast, l will always using Payoneer in future
It is my first time using payoneer. Upon receiving payment from a company I work for, payoneer placed my money to an unending review. I sent direct messages via their Twitter handle and no one has cared to respond nor solve my problem to date. This is a very poor customer service! Please improve on that.
Mine is okay and hoping to get a fast answer with my issue
I truly recommend Payoneer. No issues at all the past 10 years
I love Payoneer, it provides a great international service that other services do not.
The service is slow. But the agents are nice and do what they can to help
Great underatanding level. She listen and understand very quickly and i like the fast response
The best payment option ever, you will never regret using them
I have spoken on the phone to Payoneer customer care multiple times over the last 4 weeks, sent multiple emails and provided all of the documents that have been requested - plus more - yet my problem has still not been resolved.
All I am trying to do is update my address!
Although the care team are always courteous and polite none of them have managed to rectify the solution. Complete shambles of a company.
I would not be using Payoneer if my client were able to pay me a different way!
It was nice to receive such an excellent service from payoneer and I do apricate it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members