business logo of Payoneer

Payoneer

Overview

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
447
value
397
shipping
269
returns
261
quality
384
This company responds to reviews on average within 2 days

Instant Feedback

1 review
+230
How would you rate Payoneer?
grey star
grey star
grey star
grey star
grey star
Nepal
1 review
0 helpful votes
Follow Jivan S.
Unfollow Jivan S.
Send Message
Share Review
Report Review

It has been working great for online entrepreneurs like me... Thank you payoneer... However, i wud suggest decreasing the commission you take for every transaction on ATM and POS

Date of experience: June 8, 2018
India
1 review
0 helpful votes
Follow Sartaj A.
Unfollow Sartaj A.
Send Message
Share Review
Report Review

Very professional.
August 13, 2018

I've been receiving payments through Payoneer for about 3 months now. It turns out Payoneer actually proves to be a cheaper and efficienct alternative to PayPal in India. Kudos!

Date of experience: August 10, 2018
Philippines
1 review
0 helpful votes
Follow Jom S.
Unfollow Jom S.
Send Message
Share Review
Report Review

Satisfied
April 24, 2021

Payoneer was great since it has very low fees and you can withraw directly through your bank. But it has random times of delay causing issues with it's customers.

Date of experience: April 24, 2021
Kenya
1 review
0 helpful votes
Follow Caroline N.
Unfollow Caroline N.
Send Message
Share Review
Report Review

Payoneer customer care is excellent
August 9, 2018

Customer care call. The representative was kind and polite. But there need to be a tracking system for members to know when the card is ready. Otherwise its inconveniencing

Date of experience: August 7, 2018
New Zealand
1 review
4 helpful votes
Follow Eliana B.
Unfollow Eliana B.
Send Message
Share Review
Report Review

Im a freelancer from Argentina, my country has many difficulties when it comes to banking, so I opted for Payoneer and it literally saves me. Now I can work wherever I want and receive money from my clients from everywhere, also I can Shop online or use it as a debit card. I ve been travelling in Asia, america, Europe and Oceania and Payoneer works for me EXCELLENT in every place. I highly recommend it.

Date of experience: February 12, 2017
Ukraine
1 review
0 helpful votes
Follow Nazar P.
Unfollow Nazar P.
Send Message
Share Review
Report Review

I am so happy to work with Payoneer.
April 12, 2021

Thanks! This is great service for me, as I am from Ukraine. You dont have any other options to transfer money that fast. Also, thanks for connection with Monobank!

Date of experience: April 12, 2021
Portugal
1 review
0 helpful votes
Follow Antonio Q.
Unfollow Antonio Q.
Send Message
Share Review
Report Review

Locked balance?
June 12, 2020

I realised my USD balance was locked and asked customer care to unlock it. Apparently, it was some type of internal error, but now everything seems OK.

Date of experience: June 12, 2020
Tunisia
1 review
1 helpful vote
Follow Jawher P.
Unfollow Jawher P.
Send Message
Share Review
Report Review

Jawher's payoneer experience
September 9, 2020

It was a good experience. I consider payoneer one of the most professional companies in the world. Customer agent are always responsive and helpful. Keep up the good work

Date of experience: September 9, 2020
Washington
1 review
0 helpful votes
Follow Kimberly N.
Unfollow Kimberly N.
Send Message
Share Review
Report Review

Always a great experience
January 6, 2019

The customer service agents are always respectful and professional. If they don't have an immediate answer to your inquiry they diligently work to connect you with the right resource.

Date of experience: January 2, 2019
Honduras
1 review
0 helpful votes
Follow Leam M.
Unfollow Leam M.
Send Message
Share Review
Report Review

Great company, easy to used & manage in personal love it, just is so hard to contact a representative to some assistance but thank you,. Overall you're doing great

Date of experience: July 27, 2019
New Zealand
1 review
0 helpful votes
Follow Marie W.
Unfollow Marie W.
Send Message
Share Review
Report Review

Professional, friendly and answered my questions
January 18, 2019

The phone was answered very promptly. Once the guest services provider understood my problem, she explained very kindly and professionally what the next steps for me were. Great job.

Date of experience: January 15, 2019
Philippines
1 review
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Send Message
Share Review
Report Review

Slow resolution
December 23, 2020

Payoneer is a good platform although I just don't understand why it takes a week to resolve my issue when it's just simply updating the info. Anyway, still good.

Date of experience: December 22, 2020
Nigeria
1 review
0 helpful votes
Follow Boma I.
Unfollow Boma I.
Send Message
Share Review
Report Review

Awesome experience
June 29, 2018

The staff was friendly and helped me answer questions in good time. I had issues with a refund from a vendor as well as some questions about card delivery.

Date of experience: June 27, 2018
Pakistan
1 review
0 helpful votes
Follow Usman D.
Unfollow Usman D.
Send Message
Share Review
Report Review

Whenever I gave call them, I was responded so professionally and quickly. They listen very carefully and respond exactly what I am looking for.
Thanks to the Payoneer team.

Date of experience: January 13, 2021
Pakistan
1 review
0 helpful votes
Follow Saud I.
Unfollow Saud I.
Send Message
Share Review
Report Review

Best Support
May 30, 2018

Experience Support, always there to help whether it's on-site chat or by phone. The online chat version is kinda old, I think they should upgrade there chat UI design.

Date of experience: May 28, 2018
Guatemala
1 review
0 helpful votes
Follow Paola T.
Unfollow Paola T.
Send Message
Share Review
Report Review

Great
April 10, 2020

Payments always received on time, questions to customer care always resolved. I've have problems receiving my cards on time but not sure if it's something with the local mail.

Date of experience: April 10, 2020
Brazil
1 review
0 helpful votes
Follow Ricardo E.
Unfollow Ricardo E.
Send Message
Share Review
Report Review

Great service
October 4, 2018

I've been using Payoneer for over 3 years and love the savings and practicality it offers. The customer service experience is also excellent, and I'm a very happy client.

Date of experience: October 2, 2018
Jamaica
1 review
0 helpful votes
Follow Aneika B.
Unfollow Aneika B.
Send Message
Share Review
Report Review

No negative yet!
June 8, 2018

I have been using Payoneer now for 2 months and I am still satisfied... Great service! Great customer care team, they really make you feel important whenever you call.

Date of experience: June 6, 2018
Bangladesh
1 review
0 helpful votes
Follow Nazmul K.
Unfollow Nazmul K.
Send Message
Share Review
Report Review

Call Center
June 11, 2020

It was awesome. I don't call companies much and try to resolve problems via email but with Payoneer, I called and the problem was resolved at a lightning-fast speed.

Date of experience: June 11, 2020
Somalia
1 review
0 helpful votes
Follow redwan g.
Unfollow redwan g.
Send Message
Share Review
Report Review

Wasting time
July 16, 2018

Great service but taking tame when you
Tall problem thats shame!
I registered my account 4 days before still i'm waiting
This time i make money whit my time

Date of experience: July 13, 2018