The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
It has been working great for online entrepreneurs like me... Thank you payoneer... However, i wud suggest decreasing the commission you take for every transaction on ATM and POS
I've been receiving payments through Payoneer for about 3 months now. It turns out Payoneer actually proves to be a cheaper and efficienct alternative to PayPal in India. Kudos!
Payoneer was great since it has very low fees and you can withraw directly through your bank. But it has random times of delay causing issues with it's customers.
Customer care call. The representative was kind and polite. But there need to be a tracking system for members to know when the card is ready. Otherwise its inconveniencing
Im a freelancer from Argentina, my country has many difficulties when it comes to banking, so I opted for Payoneer and it literally saves me. Now I can work wherever I want and receive money from my clients from everywhere, also I can Shop online or use it as a debit card. I ve been travelling in Asia, america, Europe and Oceania and Payoneer works for me EXCELLENT in every place. I highly recommend it.
Thanks! This is great service for me, as I am from Ukraine. You dont have any other options to transfer money that fast. Also, thanks for connection with Monobank!
I realised my USD balance was locked and asked customer care to unlock it. Apparently, it was some type of internal error, but now everything seems OK.
It was a good experience. I consider payoneer one of the most professional companies in the world. Customer agent are always responsive and helpful. Keep up the good work
The customer service agents are always respectful and professional. If they don't have an immediate answer to your inquiry they diligently work to connect you with the right resource.
Great company, easy to used & manage in personal love it, just is so hard to contact a representative to some assistance but thank you,. Overall you're doing great
The phone was answered very promptly. Once the guest services provider understood my problem, she explained very kindly and professionally what the next steps for me were. Great job.
Payoneer is a good platform although I just don't understand why it takes a week to resolve my issue when it's just simply updating the info. Anyway, still good.
The staff was friendly and helped me answer questions in good time. I had issues with a refund from a vendor as well as some questions about card delivery.
Whenever I gave call them, I was responded so professionally and quickly. They listen very carefully and respond exactly what I am looking for.
Thanks to the Payoneer team.
Experience Support, always there to help whether it's on-site chat or by phone. The online chat version is kinda old, I think they should upgrade there chat UI design.
Payments always received on time, questions to customer care always resolved. I've have problems receiving my cards on time but not sure if it's something with the local mail.
I've been using Payoneer for over 3 years and love the savings and practicality it offers. The customer service experience is also excellent, and I'm a very happy client.
I have been using Payoneer now for 2 months and I am still satisfied... Great service! Great customer care team, they really make you feel important whenever you call.
It was awesome. I don't call companies much and try to resolve problems via email but with Payoneer, I called and the problem was resolved at a lightning-fast speed.
Great service but taking tame when you
Tall problem thats shame!
I registered my account 4 days before still i'm waiting
This time i make money whit my time
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.