Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have called the your call center in three occasions but queries were both successful and got remarkable answers in no time. Thanks Paynoor you are excellent
Does what it's intended to do - No if's ands or buts. Thanks Payoneer. Can be used without much thought or imagination. Less trouble than writing this review.
Your representative was very polite and nice!
However, It took a long time to resolve my issue, too many times to create new credit card.
Thanks,
Tamir
I've been using payoneer for years. I barely use their customer service. But everytime I contact them, they will resolve our issue fast. Very helpfull. Thank you!
Slow, unreliable, nightmare experience. Incoming payments take ages to process, especially if it's from a new client, and nobody can give a timeline for them.
After years using payoneer and more than $50k of transactions they blocked my account fro two weeks and I did not get any answer back from them on why the block or when it will be fixed.
I have been working with paypal since 2 years now, Never ever happened that i faced a problem regarding payment, The staff is always available to help and guide about the best way poossible
Payoneer customer services is perfect. They assist you decades minutes without boring. Last time I cant solve my problem becase my insufficient english :(
Its been more than a week when I made the request for bank withdrawal and my money hasn't yet transferred to my account. No one is replying me on the payoneer support from last 5 days. WTF! Be aware!
I am a happy customer for several years now. Been through two cards, after my first expired recently they sent a new card which arrived okay within 3-4 weeks.
Over my time with them, I have always received prompt payments and transfers. Never had to fight with support or anything like the other reviewers here have experienced.
The service that Payoneer provides is unique and totally useful for me. I've used it for receiving freelance earnings and affiliate commissions from various US companies, most of whom I wouldn't be able to receive money from otherwise. Especially not with Paypal.
If you don't follow the rules they set out, you will probably be disappointed. It's not their fault, there are lots of regulations for international transfers and they do a great job of making it easy to receive cash over borders. They jump over hoops so you don't have to.
Overall: 5/5 stars because I have literally no complaints.
Here's a nice thorough review for those interested: http://payoneer-mastercard-info.blogspot.com/2014/01/payoneer-review.html
Best funding way if you work online with companies.
Kinda slow just in transferring funds.
I havr used other payment methods to receive from companies but this is much better.
Worst custserv on the planet, thieves!
Stay away, you are warned!
I've been hassled for two weeks now looking for funds transferred from PayPal to Payoneer.
I can recieve the debit card. Until I get paid from fiver or airbnb what about people who does not work with those company. And just want to start there business.
Payoneer is recommendable for their excellent service.
I always call or chat with them to solve any issues and they respond perfectly and respectedly asap...
Payoneer have introduced a second step security and they send you a code which I wasn't getting turns out it was a misunderstanding on my proper phone number so we will see now if things get better
It's Christmas Season and having a payment service like Payoneer is really amazing. They've handled my call in a timely manner. Great customer care! Couldn't ask for more.
Payonner make a lot of business lifes more easier and faster, almost who are internationally market oriented, with also the amazing fast and professional dedicated support.
I have an online business and at first i couldn't found a way to receive my money because of my country policies so payoneer was the only solution for me
Thank you guys
Past 1 week I'm trying to solve this problem through customer service, but no use of it... they asking only time for 3 buisness days. I have contacted them 3 times. They don't resolve my problems.
The services I have recieved both on *******@Payoneer and on phone has been really helpful. Thank you to those agents for never getting tired of my constant complaints
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shehzad, I'm am sorry to learn about the delay. I'm happy to look into this for you, please see my private message.