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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had a very bad experience with your app. Firstly it restricted me to receive 2 step code on my registered phone number which I have been using from past 1 year and receiving all sorts of code on the same no. Then you'll did not allow to visit your live chat option when a customer is logged out of the account. Now you tell me how come a customer will contact your live support if he/she is not able to login the app due to code issue and you are asking to contact live support but does not allow to continue even we are not logged into the account. What sort of SOP is this? I was about to cancel my account from you'll if this was not resolved.
My experience this morning was nothing short of great. I appreciate everybody for their help and guidance because I was having multiple issues with trying to get a new card and change my phone number.
我需要修正PAYONEER账号的名称和地址，然后需要英磅和欧元账户的对账单，用于亚马逊账号审核。经历了2次电话和邮件，贵司的客服人员都非常有耐心的为我解答，直至解决问题，答应我半个小时内给回复邮件。非常感谢！非常感谢！
Help delete the wrong information and the documents that need to be supplemented can be fully expressed so that customers know clearly
Siempre me cobran un monto exagerado por un servicio que debería de ser waived de parte de ustedes a un cliente
Recently, I am unable to receive OTP codes neither by sms nor by voice call. I just contacted Payoneer helpline number and after providing my account information I'm able to enable two-step verification again and this time I changed my phone number to another one.
Great good great awesome amazing excellent exceptional wonderful beautiful wonderful truly gem genuine genius
They do the great job and guide customers. I really appreciate their efforts but they have to access for guide the customer related to exact issue.
My experience with Payoneer has been excellent. The platform is reliable, easy to use, and payments are always processed smoothly and on time. I really appreciate the simple interface and the quick customer support whenever I need help. Overall, I'm very satisfied and would definitely recommend Payoneer to others for international transactions.
Thank you Payoneer for making my life easier, you have helped me grow so thank you so much, keep going with the smart work and great attitude, also your security is really good
La experiencia es muy buena solo tienen que mejorar un poco la app e inicio de sección el resto ecxelente
Agent gave me the correct information on my query. She is very knowledgeable. She sounded very professional over the phone
Siempre me anduvo dentro y afuera de mi pais. La use en japon, USA y europa...
Payoneer provide the best services and I really appreciate their effort. I provide web development and IT services for take all the payment through payoneer. I really like their services.
Things are simple, easy, quick, and you can ACTUALLY call customer support and get help, big bonus compared to other providers
I have a great time with the lady on the phone, but, i think You should allow costumers pay for the card once we get it not after.
I love payoneer and it's so much helpful for any issues or any need. So anyone can use payonner easily and it's a best platform for world wide transition.
這兩日我不慎將我的銀行號碼設定錯誤，其實在使用人工智慧聯絡上不太順利無法針對問題尋求幫助，但幸好有客服專線，因有客服電話可以聯絡，我很快的聯絡上客服人員，她立刻教我如何更改，我也順利更改重新申請，謝謝
They helped me with everything that I need. No joke. Great people, great customer service. Very knowledgeable and skilled people.
After struggling with the Bot on Payoneer ( too confusing) I decided to phone directly and Nass was excellent and sorted my issue under five minutes.
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