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Payne GlassesReviews 1,599

4.2
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Payne Glasses Reviews Summary

Payne Glasses has a rating of 4.2 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 9th among Eyeglasses sites.

service
277
value
980
shipping
979
quality
976
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61,648 reviews
Michigan
1 review
0 helpful votes
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Simple and easy!
December 1, 2021

Easy and hardly any time spent in ordering on line. There are a lot of frames to choose from. They delivered the glasses quite fast.

Date of experience: December 1, 2021
Texas
1 review
0 helpful votes
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I'm keeping what they last sent.
December 30, 2021

Your online assistant Blossom is NO HELP AT ALL.
Your online assistant Blossom is NO HELP AT ALL. Insulting not to be able to connect with a real person

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2021
Georgia
1 review
0 helpful votes
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Excellent Product
November 30, 2021

Very good. A lot of options for lenses. Payne Glasses is an overall awesome company! I've ordered numerous pairs. The frames are BEAUTIFUL. I have received many compliments on them. They have made it easy to get adjustments and refunds if needed, definitely must recommend! My shopping experience with Payne Glasses is excellent.

Date of experience: November 30, 2021
Louisiana
1 review
0 helpful votes
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Wonderful
November 25, 2021

They fixed a mistake that I made, for free! I will use them again!

Date of experience: November 25, 2021
North Carolina
1 review
0 helpful votes
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Satisfied Customer
November 25, 2021

I was very Impressed with this company from the ordering process to the delivery. They were quick and efficient. I even had to do an exchange for a better fit and since I have a complicated prescription. I received excellent service and a quick turn around on that pair as well. I am extremely satisfied with my glasses and with the service I received. I will definitely recommend them to others!

Date of experience: November 25, 2021
North Carolina
1 review
0 helpful votes
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My glasses were nicely made but does not darken yo shades in the sunlight which I paid to get these type of lenses. It barely darkens in the sunlight, to the point you can barely tell the lenses change. As a matter of fact, this is the second pair I have received like this after paying for these particular lenses that gets dark in the sunlight. I'm not getting what I paid for.

Date of experience: November 18, 2021
Connecticut
1 review
0 helpful votes
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Great customer service
November 15, 2021

Great customer service. Had just a slight issue and customer service was extremely satisfactory. A great fix to the issue and was done extremely quickly. Great prices. Will definitely use them again

Date of experience: November 15, 2021
Virginia
2 reviews
0 helpful votes
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Beautiful Frames
November 12, 2021

The frames are BEAUTIFUL. I have received many compliments on them. The only negative thing I would say is the lenses do smudge easy. If you don't have access to the cleaning cloth that comes with the glasses, you'll be looking through a blur all day. Other than that, they're the best glasses i've ever had. I'm considering ordering another pair in a different color.

Date of experience: November 12, 2021
California
1 review
0 helpful votes
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Can not see correctly with new eye glasses. Email with company a pain. In stead of just remaking them again,. Cust serv is instructing me to put glasses on and move them back forward over my eyes.
Not a happy camper. No glasses and they haven't even suggested refunding money.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2021
New York
2 reviews
0 helpful votes
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All good
November 8, 2021

I've purchased from Payne 3 times so far and likely will again in the future. The money saved over conventional eyeglass retailers is substantial. I've always been satisfied with the quality of the glasses from Payne. I see no reason to go elsewhere at this time.

Date of experience: November 8, 2021
Pennsylvania
1 review
0 helpful votes
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Worst customer service
December 5, 2021

My glasses didn't work and I contact customer service and they didn't want to help.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2021
India
1 review
0 helpful votes
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An honest review from a person who invested in the first group. My recommendation is a big NO. Don't invest in the first group and do not fall in to their false promises. The company uses pressure sales, hypnotic marketing to lure investors. I challenge that there no big cheater than the first group in the world. Be careful of this company. Spread this message to all your contacts and make this review viral and save people from getting duped.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
New Jersey
1 review
0 helpful votes
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Love them!
November 1, 2021

I am very pleased with my glasses and the support I received as I learned how to order eyeglasses online.

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Always a pleasure
October 28, 2021

Once again, my glasses are great. Thank you for the quality work.

Date of experience: October 28, 2021
Georgia
1 review
0 helpful votes
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Go ahead... take the chance!
October 28, 2021

This was my second time ordering from Payne Glasses. These glasses are nice quality for the money. My first order took a little longer in shipping than expected, but they made up for it with this second order. It came almost a week earlier than expected! Go ahead and take the chance... it's worth it!

Date of experience: October 28, 2021
Texas
1 review
0 helpful votes
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Great
October 17, 2021

Very satisfied and will recommend to friends and family.

Date of experience: October 17, 2021
Nevada
1 review
0 helpful votes
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Title
October 16, 2021

Easy to select, good shipping. Excellent product especially for the price.

Date of experience: October 16, 2021
Ohio
1 review
0 helpful votes
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Meh
November 14, 2021

I enjoyed the virtual trying on off glasses (when available). There were times when the image wasn't positioned correctly on my face. My first set of glasses didn't work out. Through many emails and pictures sent via email, I was able to return the set using a refund code to purchase different glasses. The second set didn't work out for me either. Consequently, because I used the refund code, I am now stuck with glasses that don't work for me. In hindsight, I would have rather received 50% back and return the glasses than try twice and have unusable glasses. My advice to someone considering this online option of buying prescription glasses, don't do it unless you are comfortable in gambling.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 15, 2021
California
1 review
0 helpful votes
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Best glasses I've ever had
October 15, 2021

I have ordered a total of 3 pairs of glasses. I was so pleasantly surprised of the quality and service I received. I will be ordering more glasses and will always be ordering from you

Date of experience: October 15, 2021
New York
8 reviews
10 helpful votes
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Thank you!
October 17, 2021

Got great glasses for a great price and shipping was fast. Had them with a couple weeks at a fraction of the price at the doctors. I was nervous to order progressive lenses online, but took the chance during a sale and am very happy with the 2 pairs I ordered! Thank you!

Date of experience: October 14, 2021

From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!


payneglasses.com
Pittsburgh, PA, United States
+349