Payless Shoes

I ordered some saddles. Paid for two and received a free pair. The quality of the material was very cheap. Because I loved payless shoes and the quality when the store were opened, I thought the quality would still be the same. I would never buy from them again. Apparently, they changed manufacturers. I hated to see payless close the stores, but please don't continue to give yourself a bad name with your current product. Plus there is no offer for free shipping return. Don't waste your money.

I remember when Payless was THEE go-to shoe store in any mall or shopping plaza. You got decent quality shoes on a budget, and they lasted many years. NOT TODAY. They went bankrupt a few years back and are now 'revamping' for 2021. But I should have known better when I visited the website for pair of dress shoes. Most of the options were terrible quality, including the house slippers. Like something you'd find in the free bin, at a garage sale.

I ordered a pair of taupe booties (low heel dress boots) in a size 6M and found it strange that there was no invoice or return shipping anywhere in the box. The shoes fit okay, but the heel did not. It easily slipped in out and around the very wide opening which was hugely disappointing as they are aesthetically pleasing, but not great quality. And returns are NOT FREE, but charge up to $7. So if you paid $18 for your shoes, you may as well cough the loss.

We bought a couple pairs of shoes for my Daughter. We went big on their sizing chart thinking that they would be big and she could grew into them. Well. That sizing chart it wrong. The Shoes are too small. And worse, Payless makes you pay to ship them back for a return. This is an effect 40% refund once you take into the cost of shipping. This is unacceptable customer service. DO NOT BUY SHOES from them. There are so many other stores that offer free returns that Payless is paymore in the long run.

I ordered a pair of shoes for the first (and last) time from Payless.com on February 19th. I was not given any shipping options, just some flat rate ($7). Tracking number says Fed Ex which is usually pretty reliable, but I found out today that it SAYS FedEx, but it is really turned over to the US Post office, and even in Feb 2021 mail is still slow... VERY slow and my lousy little pair of shoes, coming from Kentucky to Maryland are now stuck in West Virginia. Just sitting there, for a couple of days already. I could have gone to Kentucky myself and gotten them here quicker. I highly recommend NOT ordering from Payless if you don't have the option of better shipping service. Of course several of their (cough) customer service people tell me it is out of their hands and I should just sit and wait here. That was their answer. NOT very helpful. Just warning you.

I bought a shoe worth rs 2000 from a store, it got twice bigger than the og size aftr 1 use, wastage of money, now i m unable to use it as it has become very loose, such a bad quality for such an expensive shoe, pathetic

I ordered a pair of shoes and was charged immediately. Then two days later i was told the shoes were unavailable. I am waiting on a credit.
It was my understanding a charge is made only at time of shipment.

This has happened twice to me.

Never met a company that has two different styles on one page just different colors item is different than what is stated and you are the one that's at fault. No compensation with free return nothing basically you bought it you're stuck with it. Was told I should've read the description. Why would I read the description if I am looking at the item but wanted colors not black you would assume that both items were the same. So now I'm stuck out of $25. I should've learned the first time when I purchased shoes and they sent me the wrong size they were Wides instead of mediums and now I'm stuck with those also first time shame on you second time shame this will be the last time I purchase anything from Payless.

Don't buy shoes from this site if want to try them on. Very expensive to return. They don't offer free returns or exchanges. The cost of the return was what I paid for the shoes. There is no customer service line to speak with someone. Not worth buying from a site like this. Many other sites offer free returns or Happy Returns.

Bad quality, no return label when I asked about one explaining the malfunction in the shoe where the insert pad was about a size 6 on my size 7 slippers but with their response they said that wasn't a malfunction, definitely not worth buying from just waisted money in my opinion

I love Payless Shoes. I was SAD when they closed their stores. I found out that they are still selling online. The first time I ordered, I was VERY PLEASED. I got my new order today and I am DISAPPOINTED. I ordered four pairs of shoes. Clearly they have not been worn but they are dusty, the quality is SUBPAR. The stitching is incomplete, the fabric is not completed, I see the foam. $95.00 is a lot of money to spend on anything. I am returning them.
I did not receive a return label nor a receipt.

Website is beyond annoying. Please get it together. Bought shoes yesterday and it took me 5 trys to get the order to go past the address information. The coupons didn't work even though it was sent to my email. It's always a big hassle every time I shop online. I would rather go into store but of course there size 12 and 13 are a choice between 3 or 4 shoes. You have no idea how many women I see shopping in those sizes and complaining that they have no choices or how ugly they are. Last thing we want are non slip clogs. Shoes are cheap but work. There boots last a really long time though. Fix the website, have more of a selection for extended sizes online and in store. Bet you'll see sales go up.

I was a regular online payless buyer, but the last time they completely messed up my order. I got an email form customer service that my order was cancelled, so I placed a fresh order. A few days later they shipped my original order and my new order both. I was really pissed off as it I had ordered the same stuff again.
I wrote to customer service about it and no acknowledgement or anything of any sort...
Very very poor coordination among themselves and poor customer has to pay the price

I have been attempting to communicate with Customer Service for many weeks. In a previous email to them I responded to Tiffani's reply in which she requested my address in order to send me a $20 coupon and a letter of apology.

However, I have yet to receive a reply from anyone at Customer Service.

This company is very poorly run by W. Paul Jones. Does he even care about customers?

I had a terrible experience at: Payless, Queen Street + Airport Road, Brampton, Ontario, Canada.