• PartSelect

PartSelect

Overview

PartSelect has a rating of 4.5 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number, and fast delivery. PartSelect ranks 2nd among Appliance sites.

  • Service
    387
  • Value
    463
  • Shipping
    472
  • Returns
    104
  • Quality
    441

This company responds to reviews on average within 22 hours

Positive reviews (last 12 months): 77.3%
Positive
58
Neutral
4
Negative
13
148
See all photos

What reviewers want you to know

Positive highlights

  • Website was so easy to navigate and can't believe I found the right parts for my stove.
  • Going to partselect with the model number it was easy to find exactly what we needed.

Critical highlights

  • Customer service is terrible as you basically can not talk to a real person.
  • Shortly after ordering, I checked my account since I had not seen the credit card charge go through.
How would you rate PartSelect?
Top Positive Review

“Great instructions and good prices”

Lou L.
3/12/24

I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer. I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!

Top Critical Review

“Poor customer service, appear to have rebranded from partselect.ca”

Adam S.
3/4/24

While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely. I'm very unhappy with their customer service, and regret using them.

Reviews (2,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

right part (132) model number (106) customer service (187) replacement part (163) web site (40) credit card (16)
Thumbnail of user lou.loutrel3
1 review
0 helpful votes
March 12th, 2024

I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer.

I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.

Thumbnail of user tvyse46
1 review
0 helpful votes
January 6th, 2024

Yes, they make things look easier than they are in the laundry room or kitchen, but their videos are invaluable in avoiding problems. Thanks, guys!

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

Thumbnail of user michellec1266
1 review
0 helpful votes
August 27th, 2020

This On-line store has the best, very helpful and friendly customer service. Saves us a lot of $$$ trying to purchase a new cooking top! Tried buying 2 knobs first to make sure they fit, and when i got them, i called again to purchase the rest of my missing knobs! It was a no hassle call, easy purchased process and super fast shipping. Very satisfied and happy buyer here

Thumbnail of user kene237
1 review
0 helpful votes
February 2nd, 2024

PartsSelect.com is a great resource for appliance parts. After you determine your ailing appliance's issue, snap a photo of your appliance model number tag (PartSelect will tell you where these numbers are), do a search, find the parts you need and get them on the way-chances are they will have it in stock. There are plenty of helpful videos on the site on how to make most common repairs. Save yourself hundreds of dollars by doing common repairs yourself, instead of paying someone or worse yet, buying a replacement appliance. Most failed parts issues are very common, and are well within the capability of most folks to repair. For example, my last repair was on a failed dryer drum roller wheel that was making a squealing noise and a worn out belt. A $39 kit, a couple of hours of time and the dryer is running like new. This repair would have easily cost a few hundred dollars.

Products used:
Dryer drum guide roller repair kit and drive belt

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Thumbnail of user claudiat225
1 review
0 helpful votes
September 18th, 2023

I purchased a home in December, one of the shelves in the refrigerator, the type that slides in an out was broken, I needed to replace the shelf but I honestly didn't want to replace it with the sliding style I wanted a solid shelf again. Did a quick Internet search found Part Select. Price was right, shipping was perfect was here within a day or two. Happy Customer!

Service
Value
Shipping
Quality
Thumbnail of user vernells17
1 review
0 helpful votes
February 16th, 2024

The door latch to my Maytag dishwasher stopped working. I went to the Partselect.com site to enter the model number of the washer, ordered it and received it withing three days. I viewed the replacement procedure on the site to remove the old and place in the new. Now, all is well and I would strongly recommend Partselect.com.

Tip for consumers:
no

Products used:
Dishwasher opener

Service
Value
Shipping
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Thumbnail of user paulc1547
1 review
1 helpful vote
November 13th, 2020

The bracket that holds our refrigerator's water dispenser filter broke amid the coronavirus. It was in the way in a packed refrigerator. I looked online and found this site. A terrific web interface helped me identify and order parts very quickly and simply. The replacement arrived in a matter of a few days, and came with a link to a youtube instruction video. I chose the site because it was the clearest and easiest I reviewed in finding a part for a 12 year old Maytag fridge. Kudos!

Thumbnail of user dianem946
1 review
0 helpful votes
March 29th, 2020

Whenever I order from Parts select things always come in a timely manner. Don't know about delivery timing during the Coronavirus. But we have to learn to wait anyway and with all mail orders.
I am always satisfied when I order from Parts select.

Thumbnail of user russellg157
1 review
1 helpful vote
February 28th, 2021
Verified purchase

Needed a replacement part for my Whirlpool refrigerator, but two parts were listed (one had an "A" appended to the part number). Called customer service to make sure I was ordering the correct part. They were very friendly and informative. Ordered the part, and it shipped quick. Perfect replacement... great quality. Added bonus on their website: they had an instructional video on how to replace the part. That came in handy! They were also the least expensive (even with shipping) of all the other sites I tried.

Service
Value
Shipping
Quality
Thumbnail of user stephenlboski
1 review
0 helpful votes
March 17th, 2024

Just provide Model and Serial Number, and get your parts, right away. Simple Installation Instructions.

Products used:
Oven parts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Thumbnail of user anitaw127
2 reviews
0 helpful votes
June 3rd, 2020

I ordered a part for my dishwasher that I needed quickly. I paid for fastest delivery. Even though I got a notice it may be delayed due to covid19 challenges, it did arrive in just 2-3 days.

Thumbnail of user alexf402
2 reviews
0 helpful votes
December 17th, 2020

Get the model number type it in find the part. It arrives and it snaps right in as if it was there all along. What more can you ask for? Rapid shipping of our large glass shelf? Check! Packaged with care and protection? Check and extra kudos for protection. Competitive pricing? Seemed to be in line or a bit better with other sites. The rapid and well protected shipping and ease of site use will ensure repeat business from me.

Thumbnail of user jasonb3623
1 review
0 helpful votes
April 26th, 2024

I get nervous ordering parts online because so many sites have cheap knockoffs. I ordered an ice maker for my Kenmore/LG fridge and it was perfect! I assume it was OEM bc it was an exact replacement. I never got an order confirmation email but I did get a shipping email. Would 100% order from them again.

Products used:
Ice maker

Value
Shipping
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Thumbnail of user joannez64
1 review
0 helpful votes
October 18th, 2021

PartSelect is wonderful! They always have whatever replacement part(s) we might need for our appliances (refrigerator, oven, air conditioner, microwave, etc). And, not only is their selection great, but the turnaround time from order, fulfillment, shipment and delivery is "outstanding". On this occasion, we needed to order a hard to find filter for our Lennox a/c system. PartSelect had the part and at an affordable price. Time from order to delivery was 3 DAYS! We are huge fans of PartSelect and highly recommend them.

Products used:
Lennox air conditioning system filter

Service
Value
Shipping
Quality
Thumbnail of user micheles745
1 review
0 helpful votes
December 31st, 2020

I ordered the part, watched the video to install and had a working washing machine in 20 minutes. A washer repairman told me to replace my washer. I fixed it instead!

Products used:
Washer control panel

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobg358
1 review
0 helpful votes
February 26th, 2020

Ordered the part and it arrived on schedule as promised. The only issue I had is it was not an exact replacement so had to modify the stove (drill a hole) to actually mount the replacement part. Once installed, the replacement part worked flawlessly.

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Hello Bob, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We do apologize that the part did not match the original. Although we receive all of the parts we sell directly from the manufacturers, they do modifications and updates to make their parts more efficient.

Thumbnail of user joanw350
1 review
0 helpful votes
May 16th, 2021

After doing some research about the symptoms, this website had the manual to the unit, plus instructions on how to find where the parts were located in the unit and how to install the parts. These were step by step instructions. Problem has been fixed by replacing the defrost timer, the defrost heater and sensor in the freezer. The freezer had frost on the back wall and upon removing the back wall, found there was frost on the coils. This 10+ old GE unit is working like new again.

Products used:
Defrost timer, defrost heater and temperature sensor.

Service
Value
Shipping
Quality
Thumbnail of user sharonk757
1 review
0 helpful votes
March 12th, 2021
Verified purchase

Part Select is my favorite source for repair parts for my appliances. The search engine on the site is effective and I have never had an issue finding the correct part. Given that refrigerators are less durable these days, I have had to order parts more than once. The last part was for a drawer support shelf in our 2-year-old unit. The items have always fit properly according to the part numbers. The shipping is fast and I usually receive my order within a week.

Products used:
refrigerator parts

Service
Value
Shipping
Quality
Thumbnail of user bertalr
1 review
0 helpful votes
April 27th, 2023

Was able to get the exact part needed the first time. User friendly website, mistake proof, fast delivery and fully informed from the initial order placed, updates as the order was processed and informed as the delivery was pending. Followed up after the delivery to see if satisfied and if any follow up needed.

Tip for consumers:
Used service again

Products used:
Refrigerator meat drawer rail

Value
Shipping
Quality
Thumbnail of user rogers515
4 reviews
0 helpful votes
April 16th, 2020

That says it all
What more can a man ask of a parts place?
They wannabe to say more... the parts were virus free too.

Thumbnail of user martijn.vels
1 review
0 helpful votes
April 24th, 2024

Ordered an oven light gasket for an older GE stove through partselect.com. The item came within a few days and was a perfect match for my oven and competitively priced. Packaging was good, would recommend and consider for future purchases.

Products used:
Oven light gasket

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we appreciate your business.

Thumbnail of user richardb1790
1 review
0 helpful votes
April 1st, 2020

When my dishwasher rack adjuster broke, I went to the Part Select website online and located the correct replacement easily. It came two days later, complete with an instructional video and a Torx bit for tightening it once it was in place. It took me a bit longer than in the video to get all the pieces correctly oriented and positioned, but once I had they snapped easily into place. That was two weeks ago, and it's worked perfectly ever since.

Thumbnail of user sharis96
1 review
0 helpful votes
April 16th, 2020

I'm happy to write this review because I found the company representative who I spoke to so helpful. I had originally ordered a replacement part for my refrigerator from Amazon- but the part that I received was the wrong piece- it didn't fit. So I did a search and found PartSelect. All I had to give the person I spoke with was the model number of my refrigerator and a description of the piece that had broken. He immediately knew exactly what piece I needed and told me it was guaranteed to be the right part- if it didn't fit they would happily take it back-but it wouldn't be a problem he said. He was right. I received the part a few days later, installed it without a problem (actually my 12 year old son did, in a manner of minutes) and problem solved. I was actually just thinking that I wish I remembered the guy's name so I could put a good word in.

Thumbnail of user cg506
2 reviews
2 helpful votes
July 5th, 2020

We recently purchased a condo for our daughter and needed to find some replacements parts for a Kenmore (Sears - out of business) dishwasher. PartSelect had everything we needed - including the owners manual and installation instructions as well. Delivery was 2-3 days and everything was in stock - no back orders! They also provided installation videos for each of the replacement parts - it made the repairs so much easier! I would definitely use them again.

Thumbnail of user lynneb195
1 review
0 helpful votes
December 25th, 2020

Needed a new knob for my stove after accidentally hitting mine with something and breaking it. I found the exact part I needed And it was the manufacturers exact one and match the other three knobs exactly Shipped almost immediately within 24 hours and had it in a few days. Reasonable prices an excellent customer service

Sitejabber for Business

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From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.

Company Representative

Thumbnail of user natalied8
PartSelect H.
PartSelect
Typically responds within 22 hours
Since launching in 1999, PartSelect.com has been a leader in helping do-it-yourselfers with their home repair needs by providing repair parts and the know-how to fix their household appliances and consumer electronics. We have more than 2 million repair parts available and our repair guides, pictures and diagrams help guide you to the exact part you need. We also have an extensive library of Installation Videos and thousands of Installation Instructions written by do-it-yourselfers detailing the repair process step by step.

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