PartSelect has a rating of 4.5 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number, and fast delivery. PartSelect ranks 2nd among Appliance sites.
This company responds to reviews on average within 22 hours
I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer. I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!
While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely. I'm very unhappy with their customer service, and regret using them.
The part was just what I ordered. It came with a how to video which was very helpful and made the repair process easy. Saving me a bunch of money.and the dryer works great.
When I received the ignitor for my gas stove it was completely broken. It seemed like the part was broken before they shipped it. There needs to be better quality control prior to shipping. Then a fragile label added to notify the carrier. I called the customer service line and the lady was extremely understanding and helpful. She promptly got a new part on its way. She even took the time to make sure that I had ordered the right part in the first place.
Products used:
ignitor
The heating element in our electric oven went out on the Saturday before Thanksgiving. It was easy to use PartSelect's website to figure out which part I needed and to order it. I ordered on Sunday, and the part was shipped out early Monday morning. Unfortunately the part did not arrive until the Saturday after Thanksgiving, but I think that was due to shipping delays related to the holiday. When the part arrived, my husband and I used the video on the website to install the new heating element in our oven. We are not handy at all so their video was helpful and everything is functioning perfectly.
I needed a few parts for an LG range and this website made it so easy to not only find what i was looking for but also, great prices. Both pieces (switched board and an electrical cable) came out cheaper than the price a contractor was giving me. My only suggestion? You need to know what you are looking for, and you need to know the exact model #. Especially if like me, you are unsure of what is causing the problem. Both items fit perfectly on the range and it is working as it should.
Tip for consumers:
Know your appliances Model # and be sure of the part that you need to replace before ordering.
Products used:
Switch Assembly and electrical cord
The handle was a little shorter than the manufacture original part, other than that it works just perfect. Will order again if need. Thanks for every thing.
This has been a great place to order parts from. The parts seem fairly priced compared to other stores, it's easy to find the part needed, and instructions are often available. I do wish more instructions and videos were available. I end up having to search Youtube to find out how to install.
Fair value with a huge selection of parts- Ordered to PartSelect for years. The best online one-stop for appliances' repairs' needs.
Ordered a part for a fairly old washer on 7/5/20. It was shipped on 7/6/20. It was delivered via FedEx on Saturday, 7/11/20. Couldn't believe how quick it came and I only purchased the EconoShip Shipping Method! So grateful they had the part, now I can actually open the washer door without worrying about breaking my natural fingernails (which has happened more than once!). The only thing that brought it down to 4 stars was the price of the item. All I ordered was a small plastic handle for the door - nothing else - used the old screws, and it cost $35.14 just for the part and $7.95 for the EconoShip. But, hey, it's saving my fingers so it's worth the cost.
Very competitive pricing and a few dollars less than OEM I called customer service to verify the model and part needed. I had some concern regarding it being the correct part because of the grid showing size. Customer service rep assured me since I used their help service and they confirmed the part that if not correct they covered return shipping. Part came quicker than expected. Will use again for future needs.
When I bought my home, the appliances were very old. The middle door shelf was missing in the refrigerator. I was able to find the part at PartSelect and it fit perfectly. Shipping was prompt.
Overall was a good experience. Quick delivery and the correct part. Was a bit pricey, but no other available.
After purchasing an older used range, it had to be converted from gas to propane. Part select had the parts. Only problem they didn't include all that was needed so had to place a 2nd order to get the rest of the parts. The stove is now working fine.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
It was easy to navigate their website and to find the correct part. I ordered the part on Monday morning and received an email on Tuesday indicating the part had been shipped. It arrived on Wednesday morning via FedEx. The new part arrived in the factory box. The part was identical to the original.
Products used:
Ordered replacement pantry end cap for Kitchen Aid refrigerator.
I ordered three hard-to-locate parts for the freezer light for my 15 year-old JennAir refrigerator. The customer service representatives are both knowledgeable and courteous. The cost was very reasonable, the parts arrived very quickly, and they went in easily, exactly as the representative described. Great company!
Great product and fast delivery. Shipping fee was twice the cost of the item ordered. Not happy with the shipping fee. Part ordered to fix my washing machine. Part fit and worked great so far. Easy install.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Competitive pricing, speedy delivery. Providing DIY installation videos was awesome however the video was missing some important closeups so I had to call a handier friend. Site navigation could use a little improvement. Would definitely order from PartSelect again.
The light socket I ordered for my fridge was delivered in reasonable time, was a reasonable price, and the part fixed the issue.
Have a 16 yr old Maytag double oven. Works very well but inner window cracked in one door.
Very hard to find replacement parts and was delighted when I got it on PartSelect.
It was exactly as described and came in a timely manner. NO shipping fee is always a plus.
Had it professionally installed by my local appliance repair guy and recommended parts select to him. Took less than 30 mins.
Very happy to have my oven back in pristine order again.
I received the parts in a timely manner and was able to install them fairly easily. The packing was good and the parts arrived intact.
Needed part to fix bottom drawer on stove. Easily located part in website. Wait time for order not long. Very easy to replace part. Pleased with customer service. Shipping cost a bit high.
My overall experience was very positive. The parts came when promised and were exactly what I needed. This company performed beautifully.
Received the water inlet Tube OK, but need more operation time on ice maker to see if tube functions OK. Original tube would allow water to accumulate in plastic Elbow in tube, then Freeze and block any more water from entering into ice maker to make more cubes. This was a problem of the original design of tube and not that of Parts Select.
I ordered a part for my stove and received the correct part quickly. Thank you and I will continue to order my parts from Partselect.
Well at first i was very skeptical it wasn't going to work. After leaving the gasket out for awhile to uncurl and then putting it on the fridge it proved me wrong and has been working wonderfully eversince. I would definately order again if i ever need a replacement part for any appliance. Beats having to buy a new one that probably has a 1 year delivery time at this point. Pleased with my purchase. Thanks part select.
Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.