PartSelect has a rating of 4.3 stars from 2,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number, and fast delivery. PartSelect ranks 2nd among Appliance sites.
This company responds to reviews on average within 20 hours
I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer. I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!
While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely. I'm very unhappy with their customer service, and regret using them.
After purchasing an older used range, it had to be converted from gas to propane. Part select had the parts. Only problem they didn't include all that was needed so had to place a 2nd order to get the rest of the parts. The stove is now working fine.
The light socket I ordered for my fridge was delivered in reasonable time, was a reasonable price, and the part fixed the issue.
I received the parts in a timely manner and was able to install them fairly easily. The packing was good and the parts arrived intact.
I ordered a part for my stove and received the correct part quickly. Thank you and I will continue to order my parts from Partselect.
The part was the right part it was sent the next day that I ordered it. The problem was with the delivery company it took two weeks to be deliver to my door.
The shipping was quick but, the parts were rather pricey but, that's normal. The important thing was that Mom's dryer is working again.
Everything was great except the shipping cost. The shipping cost was as much as the parts. I don't understand why it don't go by the weight?
Convenient way to get a hard to get part. It take a long time to get but at least when it arrived it worked.
Parts select made the ordering of the part easy. The only issue I had is that there are 2 very similar version of the dishwaher rack. The only different is the large white wheels which I needed. I used the rack I ordered but took the wheels off my existing rack and it worked!
Ordered 2 seals, arrived fast and were correct for my application. Website features helpful instructional videos for do-it-yourselfers. Only complaint was high shipping costs... otherwise would have given 5 stars.
Hello Stu, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!
Broke the handle for the oven on my Kenmore stove. Part seemed very pricey, and delivery took several weeks, but it's a 30yr old oven. The part arrived, it was an exact duplicate of the original, and that was great.
The only drawback: after the purchase of the handle, I received an offer to purchase 2 attaching screws to replace the originals. This would have added $26 to the cost, so I refused. Then, when the oven handle arrived, there were new screws included. So, there was no need for an offer to purchase these replacement screws when they were already included with the replacement oven handle.
I'm pretty sure the replacement screws were not specified in the description of the replacement handle, so this could be a simple mistake. And I just might be the only person ordering this type of part for many years, so it might not be worth it to 'fix the problem.' I just wanted to make you aware of what happened.
Hope this helps someone.
Products used:
Oven door handle on Kenmore stove
This site had manuals that we used to find the correct part. We also were able to find the part and order it. The part came in and my dryer is fixed.
Tip for consumers:
I got a quality product that was specifically for my dryer.
Products used:
belt for dryer
GE parts were out of stock at the GE website so PatsSelect came through but were 20% more expensive than what would have been from GE.
Hello Russ, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We apologize that our prices are not as low as you expected. We do our best to keep our prices as low as possible, while ensuring the quality of everything we send you. Please keep in mind, we sell brand new, high quality, original manufacturer parts, usually below the manufacturer's suggested retail price (MSRP).
As an added feature, we offer a one year warranty on all our parts, even though many manufacturers do not, some manufacturers warranty the same parts for as little as 90 days. We hope this helps to explain the reasoning behind our prices!
I needed an oven burner igniter for a Samsung stove and it was easy to find the right part, it was shipped quickly and it was easy to install. The stove was back up and running in under an hour.
I went online and put in the make & model of my refrigerator. I looked up the door gaskets and the Door mullion. I received them and put them in with No problem. The only reason I didn't give 5 stars was one of the gaskets was a different color. I don't remember seeing an option for the color, since one was correct and the other not. No harm, it's inside the refrigerator and not really noticeable.
Hello Madeleine, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
My Gibson dryer wouldn't tumble. I have repaired problems with this dryer before so it wasn't a big deal to pull it apart and diagnose the problem. The metal bearing was pretty worn and the grease had turned to coke. The front wear strip had worn down and lost its plastic strips. The drive belt had snapped, but I had a spare from the last time I worked on it. Our local appliance dealer almost never has the parts I need for my stuff so I decided to use an online service. PartSelect has a good website with lots of how-to vids and all that and recommended parts for your appliance model AND good prices. That is the good part. They also claim quick service with 30 warehouses throughout the country and an average of around 2 days shipping. I live in northeast PA and figured they have a warehouse somewhere in the east like PA or NY or NJ so I bought the parts. And they shipped from Utah. 5 business days later I had the parts and they fit perfectly and I am happy with the repair. The long shipping time wasn't a big deal, we didn't have a dryer for a week, big whoop. Overall, I am pleased with the experience and will use PartSelect again for the next appliance that goes on the fritz.
Exact part needed for Sears refridgerator left crisper drawer with fair price and quick delivery, Thanks
My part was originally out of stock (and it was very clear that was the case). I ordered it anyway and it took about 5 days to be back in stock (not unreasonable). My part was sent via. Fedex on 11/15 from Louisville, KY to Lockport, NY (USPS would take 2-3 days to send anything). This part weighs maybe 1 ounce at the most not to be misunderstood as an oversize package... Today is day 14 and according to tracking, my package will be delivered in 3 more days. This is unacceptable.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
This is a great company for finding hard to find parts. My Maytags would be gone if not for this company.
Products used:
Washer and dryer parts
I needed a few parts for an LG range and this website made it so easy to not only find what i was looking for but also, great prices. Both pieces (switched board and an electrical cable) came out cheaper than the price a contractor was giving me. My only suggestion? You need to know what you are looking for, and you need to know the exact model #. Especially if like me, you are unsure of what is causing the problem. Both items fit perfectly on the range and it is working as it should.
Tip for consumers:
Know your appliances Model # and be sure of the part that you need to replace before ordering.
Products used:
Switch Assembly and electrical cord
I was very pleased with PartSelect in every way with the exception of shipping. Granted there are some issues with shipping due to the whole COVID issue. However, normal average delivery for this part is quoted as 1.8 days. When I ordered and the tracking #'s came through it was 12 days. Ended up actually being 9. My frustration, and this is a FedEx issue, although PS chose FedEx, is the parts shipped from Louisville, KY, 2.5 hrs from my house. They went to Greenwood, IN, 1 hr from my house. Then to Chicago, 4.5 hrs. Then to Indianapolis, 1 hr (Greenwood is like 10 min South of Indy). Then to Champaign, IL. Then to Indianapolis again. Then to Terre Haute, IN, 15 mi from my house. To Brazil, IN.
If I'd known this awesome shipping plan I could have driven to Greenwood and had my parts in two days instead of having my dryer disassembled for 10 days.
Products used:
Average shipping time is supposed to be 1.8 days. Took 10 days in my case. Otherwise I was very pleased with PartSelect. The product was a replacement drum roller for a GE Dryer.
We ordered a part for a machine bought at an auction. The part was the wrong one, my bad, but none the less the return was easy to return using the website and was in the mail the next day.
The pictures of the parts could be in better focus, having not seen the machine new we had to guess at the problem part.
Hello Steve, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
When I received the ignitor for my gas stove it was completely broken. It seemed like the part was broken before they shipped it. There needs to be better quality control prior to shipping. Then a fragile label added to notify the carrier. I called the customer service line and the lady was extremely understanding and helpful. She promptly got a new part on its way. She even took the time to make sure that I had ordered the right part in the first place.
Products used:
ignitor
Partselect.com is the place where I bought the parts to fix my oven. The buying experience was very convenient. When I entered the model of my oven there was an option to describe what was wrong and options for the appropriate part to buy. There was even a percentage of likelihood that a certain part was the issue. Next to every part there was a helpful installation video also. I would recommend this website to anyone.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I accidentally shatterered the glass outer screen when attempting to force a rig job on my broken handle (the handles on the frigidaire are a poor design, and if they break, just find the cheapest clone that you can rather than trying to fix it). I ordered a replacement glass from PartSelect, and it was an exact fit. It was easy to replace and shipped from Utah on schedule, un-damaged. It was easy to install, only after I had a tough time removing the factory screws at the bottom of the frame that were stripped. The part itself, shipping, and a new handle were pricey, but still more than half the cost of buying a new stove.
Hello Sam, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.