PartsDiscount

Still waiting 4 days later, after paying for 2 day delivery; with no response from the company. Not good business.

I ordered a replacement harness for my ice maker. The part number that I ordered matched the number inside my refrigerator. I paid for express shipping and the part was here in 2 days, BUT the quality was terrible! The end that plugged into the refrigerator wouldn't even clip into place - the wings were short and slight plastic. That end just "fell out" - no connection! I e-mailed immediately - not even the courtesy to respond! By the time I pay the 20% restocking fee and the postage to return - who knows if I would even get a refund as promised. Will NEVER use this company again!

Website was easy to navigate. Received parts in a reasonable time. Only reason I gave a 3 star instead of a higher rating is due to their return service requiring 20% restocking fee plus customer must pay for return shipping. The parts I purchased were not a good fit for the job, but I kept them instead of returning due to the return fee and hassle. Online orders almost everywhere provides a free return option (no mailing or other fees). In the future, will purchase from an online store that allows free return.

Ordered front and rear shock absorbers for my 1980 ford f100 pickup. Paid $157.57 for them, received the package late and then opened the box to only 2 front shock absorbers but plenty of room for there to be the other 2. The package wasn't tampered with at all. They don't want to send me the other 2. Emailed me saying the account is closed and it's resolved so there's nothing they can do. Don't waste your time and money by going through this company. There are plenty other part sites you can get from without getting screwed! All I wanted was my parts!

Parts are very cheaply made. They looked used and damaged. Parts did not fit my appliance as they stated. Now I have to pay to return. I will never purchase from them again. Do yourself a favor and get parts from local store. Repair was quick and easy with manufacturers parts.
Lisa Pichler

Paid extra for 2-day shipping took 7 days 3C package. Ask about RTSing it before I even received it to which I received an automated response about using kindness and patience. It will not be returning as they charge a 20% fee for restocking

They sent me a water inlet valve that needed to modified in order to fit My washing machine. Spliced ect.

I bought washer door seal. I gave them Model of the washer and they sent me seal and this seal was about 20% bigger than old seal. I sent them email and they start to play, like they sent correct part. I sent them bunch of pictures and they still make me fill stupid. They don't want to take care return shipping. Be careful when you buying from them, you can get wrong part and you will need fight to get your money back and pay return shipping out of your pocket. Horrible company with absolutely no customer support and respect

They sent me a washer part that only worked for a month. They will not replace it. Free shipping didn't save me anything since I have to buy the part again (from repair clinic)

I did not receive a part. I contacted customer service and received a email that it had been delivered May 28th at 2:45 pm. Iwas at home when it should have arrived. No package. Maybe you should consider a different shipping company. I ordered from another company and received the part in three days at a lower price.

I returned a product and they have not refunded the money. They would not respond to the BBB and the case had to close due to no response from the business.
This is such a horrible experience. Save yourself the headache and go somewhere else
STAY AWAY!

I Paid 19.95 for 2 day shipping, took 4 days to arrive. Asked for my 19.95 back and was told no, I was cheap $#*! for asking for it back and not to come back. I Have Screenshots of all messages. Do not give them your business.

Returned a part,unopened that was sent by them in error.I had to pay shipping.
Never received refund.Straight up crooks.

Buyer beware. Do not buy from this company. I paid for the expedited shipping and they send it by slow mail. I'm sure they just pocketed the money. When I asked why would it take so long they blame it on COVID-19 and have a piss poor attitude. Here is the response.
You can thank the virus and your lovely post office for that.

We paid them 1-3 day priority but the virus is holding everything up...
Usps just posted this...
ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED.

This is why we dont guarantee shipping times... which you probably didn't do your homework and read.
You can read this here: https://www.partsdiscount.com/shipping-policy/

And another of the response when I told him every other company can deliver on time and if they have a piss poor attitude.

Oh ok... figures you would be ignorant and take the low road... and yeah go be a girl and post to all your little fake social media sites... hahah... youre a joke dude. Dont bother replying...=)

I ordered a defrost heater for my GE side to side refrigerator: the freezer was working but the refrigerator was getting warmer by the minute. I paid overnight delivery, otherwise I was going to have to throw all my groceries away, but the part was very reasonably priced. It arrived in my home in less than 24 hours. My husband and I installed it with a little bit of help from YouTube. My refrigerator is running like it was brand-new! Thank you guys.

Easy to use website. Simple check out. Arrived when promised. Very happy. Give em a try. Thank you.

I'm having serious financial issues and my oven went out. YouTube helped me diagnose the problem, but I didn't know where to order the part. I picked https://www.partsdiscount.com/ because I didn't know who else to pick. The part got here super fast and in great condition. PartsDiscount helped me get my oven back online quickly at minimal cost. I'm am very grateful to them.