Parcel CompareReviews 71

These guys did not bring my labels, wasted a bunch of my time, have no means of contact to clarify but need me to pay an unexplained £25 but hey take a 25% discount if you pay by…
Crazy MF. You will scrap this £25 off my dead body!

Raised the request on Tuesday night and booked collection from home for Thursday, so I can print the labels on Wednesday when I go to the office and can use the printer there. There was some "glitch" with the system and the labels did not generate. I emailed the support email address asking for the labels to be emailed to me by lunchtime on Wednesday. Nothing all day, despite my chasing via email. Emailed at 17.21 hrs and said I wish to cancel and get a refund. They sent me the labels on Thursday and said they had re-scheduled the collection from Thursday to Friday. I work full time from home and have no printer, so I emailed them to either cancel and give me a refund or reschedule the collection to end of next week so I have time to print the labels. Support pretended they did not understand and kept emailing me the labels. This is insulting, frustrating and disappointing. Will NEVER USE PARCEL COMPARE again!

Beware. You get a cost for shipping on their website, they charge your card, they arrange collection, then "audit" the shipment and charge your card again.
When I disputed the second charge they kept sending a default reply that they would provide details for the second charge, but never did, and then charged my card with the same amount AGAIN!
An initial quotation of £96 was charged £96 + £126 + £126, for a total of £348.
I am now disputing these payments with my bank, but beware of ParcelCompare, it's definitely a fly-by-night operation, never trust them

These guys are part of a scam in my case with Parcel Force. Was charged £30 delivery. A surcharge was added of £70 for seemingly incorrect weight. Parcel force can just say the weight was incorrect without any photographic proof. I'm disgusted by the dishonesty of these Parcel compare and Parcel force. Having read reviews now for Parcel compare it seems like other delivery couriers are in on the act. Both of these companies will never see another penny for me and I make sure to spread the word - AVOID AT ALL COSTS!

BEWARE this company have great prices but only because its a con. If your parcel gets damaged it will most likely be on their list for excluded items. So they will willingly take your money for extra insurance but you WON'T be insured. Their Packaging guidelines are also a joke because they damage your goods but again its your fault for not finding a bit more cardboard so they can throw things around a bit easier. Last please note they also charge you extra handling costs and take the unauthorised payments out of your bank. So please think very carefully about using this company because it seems cheaper because if things go wrong YOU WILL PAY MORE

Date of

£60 were taken away from my bank account, without any prior warning, two months after my delivery had been shipped. This is already very unprofessional, as I expect to get an invoice before I'm ever charged anything. I am then told this is for a parcel that was 2cm above the maximum length, which I think is untrue since I took great precaution with measuring every parcel I sent and none of them where above the maximum limit of 120cm. I am then told to dispute it by providing evidence, yet the company already know that I would have no evidence since the deduction came TWO MONTHS after the completion of the delivery and all evidence had already been deleted or destroyed, as I had assumed there would be no future issue since I hadn't heard anything for two whole months. So I am left £60 poorer for a mistake I did not commit, and the delivery company are not required to provide any evidence of the existence of such mistake. It is a SCAM. I will advise anyone looking for a courier company to avoid ParcelCompare at all costs. Additionally, the original quote did not include the price I would have to pay at the Spanish customs, even though the company knew I was sending my parcels to Spain, so the quote they provide is misleading. Had I known of the full price I would end up paying, I would have used an alternative company.

SCAM COMPANY! TOOK more than GBP540 without my personal consent after 12 days of items got delivered! PLUS the initial booking fee of GBP240ish. In total, they've scammed for more almost GBP800 for sending just 3 parcels! Unbelievable! I'm suing them!

They will charge your card again without notifying you for tripple the price and told you that your weight and sizes were wrong and you had to pay or provide proofs of UNOPENED packages after 12 days of receiving them or BEFORE you pack. They will never get back to you!

DO NOT USE PARCEL COMPARE.

From a true customer. Happy to show any proofs with UPS UK and Taiwan office.

Booked for a work computer to be shipped from UK to Philippines. They claimed it was with UPS. In fact used numerous carriers. ETA 4th September. Still waiting. Their customer helpline though responsive expect me to chase it. Do yourself a favour and book direct.

I had 3 separate issues with them.
Their systems - they take your money quickly enough but when it comes to refunding be prepared for a battle, it took over 3 months and in the end threat of legal action to get £122 pounds returned to me which was "stolen" from their wallet system.
International - the cheapest service goes to their sorting centre to be scanned - they insisted a package I paid £68 to send contained 3 lithium batteries (2 is the limit) and told me I had to pay £15 to have it returned. When it came back it had not been physically inspected and what they thought was an iPad was actually a picture frame so should never have been returned but they refused to accept liability for that. After 2 months of chasing finally refunded me £46 so it cost me £34 for THEIR ERROR. Will never use them again. Might be a bit more expensive to use direct carriers like FedEx but at least they are honest. These are just a set of scammers

All you get from their customer service team are apologies and being fobbed off.

The driver didn't turn up so my package was never collected. I didn't receive a single email or any confirmation from them. I was waiting from 9-6 but no one came. There is not a single email or phone number to call them so I can't even ask for a refund.

The same issue of other customers. SCAM COMPANY THEY STEAL YOU.

They stole more money from my bank account without my consent saying my parcel had additional handling! I sent pictures as it was inside weight and measures.
I asked what they mean, to send me photos themselves and they said my appeal was rejected without a chance to complain further. Then they never answered again to the 5 emails I have sent.

Initially I paid £28 for a delivery that ended up costing more £50! Thieves. Rubbish company.

Do NOT use these amateurs
Do NOT use these amateurs. Sent parcel to ibiza it included kitchen utensils, sauce pan, hoodie & a towel. Paid for it to go, no bother. The parcel was returned back & was charged £133 for the privilege. They stated the reason was UPS sent back because it contained "Personal effects (suitcases or personal belongings)" So how do you get anything abroad? How is a towel ever going to hurt or contaminate?
So basically do not use them as you can send NOTHING at all!
Emailed for an explanation, received 20 emails all saying the same, "Personal effects (suitcases or personal belongings)"no explanation, no apology nothing. Didn't even bother to read my formal complaint, just sent demands for payment. They do not care and hide behind terms that are nonsense.

The parcelcompare service in the UK is highly disappointing. The drivers lack professionalism, customer services lacks a contact number, and they consistently charged me for services they didn't provide. Collection and date amendments come with high charges, and worst of all, cancellations are not refunded. I regretted using this service.

"PARCEL COMPARE ARE A SCAM PLEASE DO NOT USE THEM

They are awful fraudulent company who deserve no stars I don't know how they are able to still get away with stealing peoples money.
They twist things around when you are trying to resolve an issue they lie about the whereabouts of your parcel and upload fake/incorrect tracking information.
There is no wig contacting them so save your self a headache and stay away from this fraudulent scamming company
Please see the fake tracking information I uploaded with this review.
My parcel didn't even arrive to its destination and I was charged £76 lucky my bank refunded me"
parcelcompare.com 1 star review on 20th June 2023

Wish I had read reviews before paying. Similar issues to others, website kept freezing and had to repeatedly input information. No email acknowledgement received some hours after booking. Checked junk.

Interntional parcel (UK > EU). Did manage to generate shipping labels but customs declaration incorrectly stated 'sale of goods' but mine were 'returned goods'. Online messaging facility was the only available contact method and didn't work. To avoid incurring customes charges or delays I ended up sending via alternative method.

No way to now obtain a refund. Thought I'd save a few pounds by comparing carriers but has ended up costing double. Only glad my outlay was small compared to other unlucky customers below.

PLEASE AVOID. AVOID!

Package from the UK to New Zealand. March to May 2023. TWO MONTHS! Yes - T W O months!
Delivery was unnecessarily and excessively delayed. Chasers to Parcel Compare were 'fobbed off'. Responses were fanciful and ridiculous. I was expected to believe that there had been a tsunami in NZ!
It was only when I contacted New Zealand Post and asked them to backtrack the item that things eventually happened and delivery was achieved.
To add insult to injury, a £1.99 fee was deducted from my debit card A MONTH later and I was advised initially that this was a 'Covid Fee'. When challenged, the company couldn't describe exactly the nature of a 'Covid Fee', but went on to advise that it was a 'Surcharge deficit' demanded by the couriers and that P.C. Had 'no choice but to pass it on'! NONSENSE. They were then unable to advise the nature of a 'surcharge deficit' was for or why it was charged - simply quoting to me their terms and conditions of carriage.
They offered me a £5 discount voucher off my next consignment. £5 off something I wouldn't ever want to use again?
I THINK NOT.
Back to "Postage Supermarket" in future, whose service had ALWAYS been impeccable - but were just a little expensive for this package. The excess, with hindsight, would have been well worth it!

They forgot to tell the DHL when they were supposed to turn up at the venue for a pick up. Considering they were supposed to collect on Friday and I had to wait 3 more days (Monday was bank holiday). That caused me a lot of stress.

Booked in a parcel and paid over £70.00. On the collection date, no courier. The day after no courier, and the day after no courier. Tried to drop off at a DHL office, however, the barcode was not recognised!
No telephone contact. No reply to emails. Complete rip off merchants. I am going to report to trading standards. AVAID, AVOID, AVOID

Paid nearly £50 to send a 10kg item, printed off label in drop off shop and luckily I noticed the label had weight as less than 1kg instead of 10kg. The courier of course would have either not taken my item or charged me extra for the weight difference. I knew I had put the correct weight when purchasing and this was confirmed when I checked my invoice. I searched the ParcelCompare website and there are no contact details only automated unhelpful answers to general queries and when I tried to cancel the order completely (even though there was a £6 charge to do so) the webpage crashed and it said unable to cancel your order right now. When I spoke to the woman in the drop off shop she said this has happened before, ParcelCompare take your money for a heavy or high value item but only purchase a label from the courier company for a low value or light weight parcel costing around £3 instead of £50, as in my case and they keep the difference! Absolutely disgusting.