Paperless Post

I ventured onto the site because it had online photo cards for my daughter's birthday, the first since she moved halfway across the country for grad school. The website was SO opaque and non-intuitive; several times I filled out the "recipient" box with my daughter's name, only to find MY name on the virtual envelope front of the sample. I tried and tried--scheduled, unscheduled and edited, but nothing worked, and then at some point I must have clicked something wrong because the card SENT! Not even with a "are you sure you want to send" message, it just SENT, a day early and completely NOT when I wanted it to go. Way to handle an important family event.

Whoever designed that website needs to never work in the field again. And then they have the gall to charge UNITS of 'coins', rather than just letting us pay for what we've bought. That seems a VERY shady practice, holding us hostage to the money we've paid for services and products we HAVEN'T received. It's *wrong*.

I'm disappointed and disgusted. I should have read some reviews first.

Paperless Post, a previously wonderful site for sending classy online greeting cards, has gone down to the bottom of the heap in my estimation. Poor customer service when you have a question (IF they actually read your query, they tend to send a stock answer that is not relevant)

More importantly, it seems they don't even know what is going on in their own website - This year I sent out 600 holiday cards. In their admin section of the site they ask you to give a PRIVATE title to your card, for your own reference and not to be seen by the readers - OOPS! Wrong. I entered the behind-the-scenes name "for my reference only" and sent out 600 CARDS that unfortunately are entitled "xmas2013non-weddingmailinglist" They put that private information as the subject header. How embarrassing.

So... I would not recommend them, ever.

I used paperless post for my printed wedding invitations. I chose what seemed to be a beautiful Oscar de la Renta design and was so excited about the whole thing. I received the invitations in about a week only to find out that they were very disappointing. The print quality was vey low. The floral design on the invitations looked all blurry and the coloring was off. It looked like the machine had ran out ink as it was printing. I am very very sad as I made the effort to order from paperless post all the way from Turkey thinking that they were a reliable company with top quality products.

Paperless Post offers a lovely alternative to traditional paper invites. They maintain some of the elegance of getting an nice invitation in the mail and are definitely better for the environment.

While the range of designs is extensive and refined, technical glitches frequently happen and customer service does not address them properly nor do they communicate w you as if they give a f* as to your experience if you ask them. Stock answers are sent without really addresing the issue, and inaccurate information has been given on multiple occasions. Not to mention that there is absolutely no respect for any private message you send. Staff can and will read your private messages without acknowledgment nor apology for violating your privacy.
Buyer beware.

I specifically chose Paperlesspost because they allowed for a custom, square, 2-sided card which I wanted to design as my Save The Date. I wanted a full photo of me and my fiance on one side and the date and location on the other. After ordering countless samples, I finally decided on which coloring I liked best and ordered the full shipment of 110 printed cards. I received the order and the coloring was WAY off. It was incredibly light and the whole photo looked washed out. It was not comparable at ALL to the sample or the draft online. They were responsive, and said that there was a problem with the printer and that they would rush a re-print and overnight a new order to me. I received the order a few days later and it was also WAY off. This time the picture was SO dark you couldn't even see our eyes, our sockets just looked black. Again, I contacted them right away and they told me that they "can never guarantee 100% that your order is going to come out looking exactly like your sample or draft" which is, of course, complete BS. They said they would refund me, rush an order again, and overnight me a new order that was "as close as possible" to the the picture I had initially tried to order. A few days later I received the 3RD shipment of the Save The Dates, and of course, they were still wrong. I ended up having to send them anyway because I was already so late in my mailing timeline because of this whole process. It was a relief to be done with the whole process and to get them out in the mail. Then, yesterday, I start getting text messages from friends and family that they'd received my Save The Date, only to see in a few of their pictures that the black envelope liner had completely bled onto the white backing of the card (aka the side that had the date and location on it). At that point, I just wanted to crawl into a hole and never come out. The fact that they refunded me means nothing. I would have rather paid 3x the price for what I actually wanted.