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Alexa L.

Contributor Level

Total Points
83

1 Review by Alexa

  • Paperless Post

6/14/17

I specifically chose Paperlesspost because they allowed for a custom, square, 2-sided card which I wanted to design as my Save The Date. I wanted a full photo of me and my fiance on one side and the date and location on the other. After ordering countless samples, I finally decided on which coloring I liked best and ordered the full shipment of 110 printed cards. I received the order and the coloring was WAY off. It was incredibly light and the whole photo looked washed out. It was not comparable at ALL to the sample or the draft online. They were responsive, and said that there was a problem with the printer and that they would rush a re-print and overnight a new order to me. I received the order a few days later and it was also WAY off. This time the picture was SO dark you couldn't even see our eyes, our sockets just looked black. Again, I contacted them right away and they told me that they "can never guarantee 100% that your order is going to come out looking exactly like your sample or draft" which is, of course, complete BS. They said they would refund me, rush an order again, and overnight me a new order that was "as close as possible" to the the picture I had initially tried to order. A few days later I received the 3RD shipment of the Save The Dates, and of course, they were still wrong. I ended up having to send them anyway because I was already so late in my mailing timeline because of this whole process. It was a relief to be done with the whole process and to get them out in the mail. Then, yesterday, I start getting text messages from friends and family that they'd received my Save The Date, only to see in a few of their pictures that the black envelope liner had completely bled onto the white backing of the card (aka the side that had the date and location on it). At that point, I just wanted to crawl into a hole and never come out. The fact that they refunded me means nothing. I would have rather paid 3x the price for what I actually wanted.

Alexa Has Earned 3 Votes

Alexa L.'s review of Paperless Post earned 3 Very Helpful votes

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