Panera Bread

This is the second time I had a negative experience with this Panera in Mcdonough, Georgia. My rapid pick-up order was not on the shelf when I arrived even though I was notified it was ready. Then, they only had one item in my bag but I ordered 2 items. I had to go back in, & then they told me they're out of the other item. But yet I was charged for it! They offered no apologies for all the inconveniences. They consistently get orders wrong. Customer service goes a long way in this kind of business. I'll never patronize this business location again.

Not sure where other people have their bad experiences both stores near me have fantastic food it's a little pricey but it good real food. I'm not a soup person don't usually care for it but I'd eat the broccoli and cheddar daily!

Great app if you're a Panera fan. Prices can be a little high but if that doesn't bother you 10/10. The rewards program on the website helps you save a lot of money. Every visit you're closer to coupons like $1 off a drink or sandwich. You can even earn free sandwiches or cups of soup. The website is nice because it lists all the food items and shows a picture. You can choose to deliver or order ahead. You can also manage your mypanera account.

Today I ordered 3 items from Panera, the Greek Salad was very good and came with 2 containers of dressing which is nice for the size of the salad, the turkey, avacado sandwich was really good, but the grilled cheese for our little one was Terrible! It most certainly was NOT grilled, the bread was very thick like texas toast, and the 1 slice of cheese barely melted. It was very dry and truly not edible. Come on Panera you can do better than this!

I don't know why I keep coming back! My order is never right. I'm not asking for anything special. Just a breakfast sandwich ( no substitutes) as is. I get ham instead of sausage or different bread. My sweet husband who goes to pick it up does a quick check of the food. Why do I punish myself? I guess I always think they will get it right. Maybe 3 times this year they got my order right. I should have at least 8 free sandwiches from this year alone. Awful awful awful!

Was a sip club member, cancelled due to never using it. Didn't pay attention couple months go by I see I am still being charged. Ok, paying for it got another free drink. Go online cancel again, this time I follow and again they charge my account. I go online and contact them- they need 3-5 days. I tell them not good enough voice my concerns and say I will notify authorities. I get an immediate response to provide my account information- I already did in my complaint, not doing this again. Today get email they won't refund me but will give me a reward. It took me 3 times to get it cancelled, or I hope it is, removing my credit card information now. Buyer beware

I am right now eating a cinnamon crunch bagel and it is horrible. It is light and dry as all get out. It has no substance. Grocery brands are better than this crap. A bagel and small coffee with cream cheese sets you back over $6.00. Save your money and buy a dozen at Costco.

Went to Panera Bread in Village Walk location in Henderson NV and ordered a Bacon Egg Breakfast Sandwich, when I finally got my order, the bacon was burned and over cooked, when I asked if I can have a better Bacon, a Manager named Dylan, with no Customer service personality stated that, that's how we cooked our Bacon.

This store is terrible. The staff wait times in the drive thru and the order accuracy are amateur at best. I been to this location several times. Staff is non caring and they never get your order correct. Manager doesn't care. They need to take page from Chick-fil-A. Panera is minor leagues and they don't care in addition to being overpriced for their size portions. Will be calling their corporate office Monday.

I don't know why I keep purchasing food here. At this point I do it to myself. None the less, Panera Bread is probably the worst bang for your buck on the market. Everything...and I mean EVERYTHING is overpriced. Even for inflation standards.You want a small CUP of mac & cheese? $9 including tax. Just a bowl of soup alone can cost you up to $11 for something that their minimum wage workers had to pour out of a plastic bag and put in a microwave (I mention their employees pay because you would think what they charge for the food, they would be paying them a livable wage). I know that food advertisements are often embellished and it is very rare to receive food that looks like the picture, but MY GOD does this company skimp out. For the price of a $15 sandwich you would think they would give you your moneys worth...wrong again. Countless times I have ordered a sandwich and something was missing from it or had barley anything on it. If it was one or two times, ok. It happens. But at this point it has to be a supply chain issue that the company clearly doesn't care to fix. I would steer clear of ordering anything off their menu that isn't a cookie or a simple duet meal. Still overpriced, but a TAD more consistent in quality. Good place to study, horrible place to spend your money. You would get more enjoyment setting your own wallet on fire.

Took my 90 year old friend out for a special lunch treat. Had I not looked carefully at my sand which, she would have eaten the black slime lettuce, the yellow rotten lettuce. Many people just eat the crap without looking., that's how they get away with serving dumpster food.
Also, we only wanted ONE sandwich and go two. On the photo it shows fresh almonds; these almonds were soft pre-stirred in the bland chicken salad. Needed seasoning. Tried to order soup, could not see what we ordered in the computer at the counter. Dirty front counter. All empty tables soiled. My friend kept saying "wow this is expensive and horrible"

Took our family for lunch. Spent $100 and people left hungry. The serving sizes have been reduced to ridiculously small portions. In the past a salad would satisfy a normal appetite. Not these days. Won't be back.

I have work many restaurants jobs, an when I say Panera bread in royal oak has the worse customers. Attitude nasty, impatient, rude, mess up the bathroom, yelling at people, calling folks out there name... it's getting ridiculous! If this is u stay the $#*! home

She makes associates train other new hires without promoting the associates to trainer (because that comes with a 50 cent hourly raise which they're too stingy to give.) my friend hasn't been reimbursed even though he got promoted to trainer and had been training people for over a month and now that he put his two weeks in she says there is no way he's getting the money he earned from training. They still pay him the associate wage which is lower. Panera only cares about drive thru times and treats their employees awfully which is why everyone quits after a couple months. Horrible management here.