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The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Easy ordering, and the paint is a good color match to my Roadrunner's F7 Sherwood Green, with the same amount of metal flake as my current paint has.
Easy ordering, this is the second can of basecoat. I'm very happy with the color match!
User friendly website, fast shipping! Paint sample seems to match pretty good! Would order again!
Super fast shipping and works great on the Scratches I had on my car.
Nice site. Easy to select the proper color and it was exactly what I needed.
Everything is good, paint matched good. Thank you for everything
The paint was a near perfect match. After adding the clear cote it was dead on! Thanks so much
I bought paint for my car and it looks perfect and matches the rest of the car. PaintScratch sends updates on my order and the customer service is great. I'll definitely be buying from this company again and recommending them.
Paint arrived in a timely manner. It was not the right color but not the fault of PaintScratch... I was trying to match a 70 year old color and there just isn't a proper formula out there for the color.
Very good experience, when I placed the order I placed the same item twice, and I could not delete one, so I explained the problem and they immediately solved it. I will always buy again. I strongly recommend this company, very grateful, the color is exactly what I need... Thank you very much...!
The paint I ordered last year for my other old Audi matched perfectly so I went with PaintScratch again. Very happy with the result once again!
I ordered paint for my car, it shipped and was delivered on time and as expected
Came in timely manner. Perfect paint match. Very well satisfied. Will stay a customer.
Thank You!
The good people at PaintScratch we're able to help me get the right colors for my unit, which was painted using a previous year paint scheme and paint codes! Also didn't send me 2 of the same color when I placed my initial order. Very helpful…!
To be continued. Everything I ordered came in a timely manner. Appears to have good directions so an amateur like myself can use it. Can't wait to see the results
Trying to be prepared for the inevitable. Hope the products are as good as advertised. Thanks
I couldn't find spray cans of clearcoat. I also couldn't find a color that I need, even though I had the paint code. Two out of three isn't bad though. Thanks!
Easy to order-right paint available-Thank-you! Steve B
Super easy and well explained specifics about product.
I under estimated how much coverage 0ne can will cover. I just painted the roof of my ford ranger and one can will not do it. Order extra to make sure you get cover and the different layers.
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.