PacasReviews 1,224

I ordered socks for a gift for my wife and I've only received on email confirming the order receipt. No method of tracking the order or anything, just left in limbo. Never again, seems any company that advertise on FB, is a red flag. 3 pairs of socks for $50 seems rather expensive.

Excellent quality, just as advertised, fairly quick time form ordering to delivery

The product is fine. The service? Not so much. This appears to be a shoe string operation. They spam your email with offers and woe unto you if you take the bait. They take your money and then nothing happens. No ship date, no updates, just silence.

So you email them and get a canned response about unforeseen delays etc etc. But they are not unforeseen. If you have product in stock and someone buys it then you should ship within a week at the latest. But most go over 2 weeks with no response. Trying to get it expedited, even if you pay for it goes no where.

They have your money and it takes them a month or 2 to fulfill your order. Most people end up just disputing it with their CC or paypal and cancelling the order. They have the gall to tell you if they have printed a shipping label you can't cancel. Even if that label has been showing waiting for pickup for a week.

It doesn't matter how good your product is. When your service and fulfillment is this abysmal you should not expect repeat customers.

If I could give zero stars I would. Do not order from them. Find a reputable company and order a similar product from them instead.

I found your website very difficult to navigate. It asked for several pieces of information in exchange for various discounts. But when I placed my order it said the discounts were invalid. I had to contact customer support for help. Very frustrating! I almost gave up and cancelled the whole thing. Pam Arps

I am not impressed with buy a subscription just to track my order

I used to love Pacas products. However, after waiting 3 weeks for shipping updates after an order I placed in November 2022, I am beyond disappointed. There is absolutely no way to get a response from anyone at Pacas for updates or refunds for items never shipped. I have written them 6 times via their customer support link on their site. No customer support phone line is listed anywhere on their website. I've written a complaint to the Better Business Bureau, where I also found a phone number for Pacas. Not surprisingly, that line is always answered by a recording and there is no way to reach a real person. I see on BBB that I am not alone. There are now over 100 similar complaints made against Pacas. This company is basically stealing money from customers and disappearing with it. Steer clear of them.

Thanks for the easy buying process. Love it. We loved the product too. Thanks again.

I am pleased with the socks and the prompt delivery.

I placed an order on 12/13. According to the Shop app it still hasn't even be shipped yet. There is zero communication from them beyond automated emails. I would love to be able to review their product, but I can't seem to get my hands on it, which is all I need to say in my review of their service.

I'm happy with what I have received so far, but it's the rest of my stuff that I'm worried about.

Paca's review

10/24/22

I placed an order for socks. After a week of not hearing anything, I asked what was going on. Right away an auto generated form letter was triggered with excuses. They wrote back from that stating they were backed up waiting on yarn. With more prodding a week later, they said it would be here in two days. Then I received a tracking number. A package arrived three days after that. They shorted me over 60% of my order. I wrote back along with a picture of what I received. The small plastic package could in no way hold the size of my order. They said according to the tracking number it was delivered but if I did not get it, they could file a search. They did not even read my complaint or look at the picture. I had to email again before they understood, with the picture again. 11/13/22 they placed a second order containing the missing items. They said it would take 2-4 days to ship. After a week of nothing I asked again. Same form letter of excuses. Then a reply that they are backed up and I would get a tracking number when it ships. I was not a priority and placed at the end of the line. Another week goes by and nothing. I emailed again. They say oh we have a tracking number on this end, and it appears to be lost. So, they created a 3rd order on 12/5/22. It is 12/13/22 and as usual with this company no movement or tracking number. I told them to forget it and I want my money back. I have gone to plan B and bought my gifts elsewhere. I filed a grievance with PayPal. They never communicated there. PayPal refunded my unsent products. Please help this company go out of business by not supporting them. They are horrible.

Socks are good but they arrived too late for my trip.

I ordered socks as a Christmas gift on Dec 12th. They never arrived. No response to emails. Money lost.

Nice products, timely delivery, that is all I want to say. First time trying these socks, so will see if I like them.

Package was received later than expected. Packaging inside came apart. The socks are good quality.

I placed an order for some scarves on 11/24/22 and got an automated email that my order was received. The email stated that I would be notified when my order ships. That is the last I have heard. I have TRIED to contact Pacas through their website twice and all I get is another automated email that basically says that they are real busy and will get back to me when they can. The only way to contact them is through their website. They do not offer a phone number. They do offer an online chat but it does not work. So now they have had my order for three weeks and Christmas is two weeks away. My order has not shipped and they will not respond to me. I will be disputing my credit card payment and will never order from Pacas again.