PacasReviews 1,224

Placing the order was easy. Delivery was slower than I expected but given the holiday that didn't surprise me. What did surprise me was that the socks are not actually even a majority alpaca wool. About 45% of the fabric is alpaca, the rest is various synthetics. This is not disclosed on the site anywhere obvious. And I hasten to point out that I am not a textile expert; it may not be possible to produce a useble product for a price people will pay if it is made entirely of wool. Since the socks just came out of their initial wash today (they were delivered 1/6/23) I haven't worn them. They seem soft enough, we'll see in the next day or so. If I can find this review I'll update it when I have worn them.

I returned the entire order 1) because it was delivered WAY after Christmas and 2)it was delivered incomplete. Although 7 pairs of socks were shipped I only received 5 pairs. I have never had such a POOR experience with customer service. Starting with being overcharged for taxes, and not shipping until I inquire about the order to receiving a partial order late. I will never order from Pacas again.

I ordered a 6-pack of socks on Nov 25 (as a Christmas present), and it is now Dec 28. My order has not yet been shipped! I have written for support 7 times, and have gotten one reply ("we're sorry…high demand…"). This is absolutely unacceptable service.

I placed an order on December the 9th. On December 17th, I sent an email inquiring about the status of my order. I received an auto generated email, instructing me to download an app called Shop. I checked at the app and it says "standard shipping." On December the 17th, I emailed the company again inquiring about my order. They sent me another auto generated email. I checked the app again on December 19th and all it said was ""standard shipping." When I didn't receive my order by Christmas, I emailed the company again on December 28th. Again, I received an auto generated email. Such a frustrating experience. Never will I order from this company again!

Ordered 5 items 30 November as Christmas presents. Was charged on credit card and have never received processing confirmation, have sent email request for support and another request on the website form.
We are well past Christmas and I have only received an automated form e-mail saying they would get in touch. Very disappointed as the products seemed promising from the many positive reviews.
Not able to attach photos as I have not received a product.
I have filed a complaint with the BBB.

The product is soft and lovely. The customer service is some of the worst I've experienced. I sent them 3 emails and never heard back. Shipping my order took over a week. I finally emailed them to cancel my order. Instead of responding to me they just shipped my order. Very sad as I enjoyed the product but have instructed my friends to NOT purchase as they can't even respond to an email. Will not purchase again. There are better companies that deserve my money.

Past shopper all my ladies with comfy feet love me. Clear web based shopping. Orders always filled correctly and in a timely manner.

I love pacas. I like that my feet don't smell after wearing them all day inside my boots and walking through snow, mud and puddles

I thought it was terrible, my husband and I bought a lot of stuff from the brand due to the good reviews. Since December 11th we have not received any message or help, we are trying to contact us by all means and we are just ignored. My Christmas was spoiled because we were going to participate in the secret friend but we had nothing to give.

Just unhappy that I did not receive what I ordered. Have to figure out how to return them...ugh

Love our alpaca socks. They came in very good time this time. Thank you!

Silence after my order. For weeks. Then a notice that you were out of some ordered socks - but you didn't specify which ones. REALLY?! I adore your socks, but your communication rates a zero. And I reiterate that we should be able to choose sock patterns/colors and group them in packs ourselves rather than be forced to get stuff we don't like.

I love the socks, however my email account is being blasted by 10-15 phishing emails daily ever since I ordered these things. Coincidence?

Appreciate the first time discount. Website was easy to navigate. Product came as anticipated and loving the socks!

I love the socks & quick shipping of your products.

Four pair of sock three weeks ago. They sent "while waiting, buy more" Canned reply on order status.

Shopping was good, delivery was quick, wish I would have ordered more

No problem placing the order or processing payment for the order. After that, nothing. Current status on Day 11 is "order placed." No estimated shipping date, no shipping pickup date, nothing except, "Due to extreme demand, we are experiencing a delay in responding to tickets but are doing everything we can to get to everyone in a timely manner. We will be in touch as soon as possible! In the meantime, please below for our commonly asked questions." Everyone else I've ordered from this Christmas has been much more efficient in processing and shipping orders. Won't use again even if the product is terrific.

Would like to be able to select the colors/patterns I want more than the combinations offered

Ordered Dec 11 … did not get any update and item did not ship until 12/19. I get them when I needed them, but I wasn't sure until I got tracking info

Socks are pretty warm and I thought my wife and brother would enjoy some for Xmas. Ordered in mid November and still have no information regarding expected delivery. SHOP has been awaiting details for over a month now as well.
This communication is very disappointing.

When I tried to post this same review on their site it was rejected.

Very poor service,