• Overnight Prints

Overnight Prints

Overview

Overnight Prints has a rating of 1.6 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Overnight Prints most frequently mention customer service, business cards, and delivery date problems. Overnight Prints ranks 447th among Printing sites.

  • Service
    164
  • Value
    149
  • Shipping
    154
  • Returns
    117
  • Quality
    124

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.4%
Positive
1
Neutral
0
Negative
28
105
See all photos

What reviewers want you to know

Positive highlights

  • I ordered both business cards and 5X7 postcards for a special summer campaign I am running.

Critical highlights

  • Customer service and managers rude and incompetent.
  • Not only did they miss my delivery date, but there was no communication to alert me of this delay.
How would you rate Overnight Prints?
Top Positive Review

“Best customer service”

Made Family C.
9/17/23

Thank you guys for everything and the best customer service from made family couriers LLC we really appreciate you're help.

Top Critical Review

“Wish I had gone elsewhere to get my prints”

Kelvin D.
3/5/24

This company is a disaster. My order was to be delivered March 1st by UPS. UPS said they delivered it on March 3rd (left at the door, no signature of course), but the company said it was 'in transit' and UPS said only Overnight could trace the delivery. Left a message with Overnight (which is ONLY by AI chatbot) and no real person got back to me in 24 hours as promised. Now their website says it was to be delivered 'yesterday' but is still 'in transit' I wish I could leave them 0 stars. Their website show reviews which (based on the reaction here) are obviously fake. Wish I had seen this before wasting my money.

Reviews (421)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (137) delivery date (34) business cards (121)
Thumbnail of user helens126
9 reviews
4 helpful votes
May 29th, 2019

I guess the price for the services is too high. And I don't like their attitude to customers. There's no individual approach here.

Thumbnail of user jasonn683
1 review
0 helpful votes
July 13th, 2022

Good turnaround time, with great quality at an affordable price! They always treat repeat customers well and offer great discounts. The customer support is great and quick.

Thumbnail of user jarena1
Jaren A. – Overnight Prints Rep

Thank you for the feedback Jason! We hope you enjoy the prints and hope to see you soon for your future printing needs.

Thumbnail of user jessicas266
1 review
0 helpful votes
July 7th, 2017

I ordered brochures, and the design outlet is definitely not user-friendly at all. It doesn't show the cut-off marks for the folds and things like that, making designing a correctly formatted product almost impossible. I ended up designing mine on Word and uploading it, but I received seven emails stating that my design did not fit their standards. The user isn't informed of this detail until AFTER they've submitted and paid for their order; meaning that you have to go back and continuously fix the issues, which can push back shipping dates. The finished product was beautiful and well-priced, but the design platform is just so inconvenient for the user.

Thumbnail of user lisaannen
1 review
0 helpful votes
July 14th, 2017

I think Overnight Prints offers great value. I just wish they would show more care in the cropping. My bookmarks are too closely cropped on top and have white space on two sides.

Thumbnail of user leightong1
1 review
2 helpful votes
July 19th, 2017

Only because of past orders am I rating this a 3. But I ordered on the 4th of July, deliverly date was for July 14th and my event was for the 16th which was a disaster without the product I ordered. I called on the 14th to find out there was a delay I should have been notified not to call myself and find out there was a problem. I have as of yet to receive my order and I am asking a full refund on the order. Not satisfied

Thumbnail of user curtisn8
1 review
1 helpful vote
July 17th, 2017

I needed my business cards for an event. They were supposed to arrive the day before, but was delayed and came after the event. Disappointed. Print quality was good, though.

Thumbnail of user ronf55
1 review
0 helpful votes
July 5th, 2017

When they get it right their product is wonderful. Unfortunately this is the third time they have messed up a business card order. Not all at once and not on the same card but it is still a nuisance that we have to reconcile it with them and that we can't immediately use the cards as intended.

Thumbnail of user frederickd16
1 review
0 helpful votes
July 12th, 2017

Good product, but took too long for the delivery. Longer then what was stated at time of purchase. I would've placed my order differently if I would've known at the time of purchase it would take almost a month to receive my business cards!

Thumbnail of user geneb44
1 review
0 helpful votes
July 17th, 2017

It only took you printing the order 3 times until you got it right, thankfully Omar took responsibility and got it done. Genie in customer service said it was my fault and too bad :(

Thumbnail of user alexn71
1 review
1 helpful vote
July 18th, 2017

I have ordered business cards and paid extra to have them reviewed by designer since I used custom design.
When the order was delivered the cards were printed with margin errors.

17 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Ordering custom business cards from overnightprints.com is quick and easy with our online design tools, fast printing, and superior quality guarantee.

Company Representative

Thumbnail of user ericd100
Brittney S.
Customer Service Representative
Typically does not respond to reviews

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