Overview
Ovago has a rating of 3.4 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 22nd among Travel Agency sites.
We felt really cared for when booking with Ovago. Their customer service is attentive and proactive, and we had the best trip thanks to them.
My experience was great with Ovago. At first I wasn't sure I decided to use them and I'm glad I did!
Dear Jeffrey,
Thank you for your amazing feedback! We're delighted to know that we have met your expectations. If you have any questions or require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
From finalizing the purchase airline tickets to resolving aftersales questions, Ovago had provided their expert help.
Dear Edwin,
Thank you for sharing your feedback. Your satisfaction is our top priority and we're glad that we're able to assist you from the booking process to resolving any issues. Please know that we're here for you should you require further assistance.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Our flight had no hassle, everything was smooth. All in all, great experience.
Dear Jake,
Thank you for booking with us! We're delighted to know that the entire experience was great. If you need further assistance, please feel free to reach out to us anytime! It was a pleasure serving you!
Faithfully yours,
Ovago
Dylan went above and beyond to make sure I got the best deal and has been so responsive!
Dear Jenny,
Thank you for sharing your feedback! We're delighted to know that Dylan was able to recommend the best deal for you. If you have any questions or need further assistance, please do not hesitate to reach out anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
I booked flights to Italy. We paid for seats we chose.
My daughter upgraded us and i contacted Ovago for a refund for the seats we would not use.
They refused.
After many emails back and forth they offered two 100 vouchers...good for the DAY they sent the email. NOT EVEN ONE DAY!
This is not acceptable...i will never use them again and will warn whoever i can against them.
Dear Edeit,
Thank you for reaching out to us. We understand that you purchased seat assignments prior to a voluntary exchange or upgrade. Please allow us to clarify that, as per the terms and conditions you agreed to, seat assignments are non-refundable and non-transferable, unless the changes or cancellations are initiated by the validating carrier.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. As a gesture of goodwill, we have issued (2) $100 vouchers which can be used for future travel. These vouchers are valid for 12 months from the issuance date. Should you encounter any issues while using them, please don't hesitate to reach out to us directly. We’d be happy to assist you.
Faithfully yours,
Ovago Team
STAY AWAY! THEY HAVE NO CUSTOMER SERVICE. THEY REFUSE TO REFUND THE SEATS I BOUGHT BEFORE I UPGRADED MY FLIGHTS.
THEFT!
Agent worked with me to get what I wanted, and provided a better itinerary.
I booked a flight on business class from YYZ to USM a few weeks ago.
I specifically spent almost 2 hrs getting that done, selecting the seats with your agent.
I looked on the Philippine Airlines site, which is down more times than not, so I can't even manage my booking on there. Then I go to your Help section (obviously a bot - Violet) and it can't confirm my seats either. What a mess! How then do I know that I have the seats I paid for and selected?
What happens when it's time to check in when I can't even access the Philippine Arlines site?
In all my years of flying (since 1976!) I've never had this much trouble, not even on economy tickets, not to talk of business class.
Your bot can't even provide the business lounges I can use in Toronto or Bangkok!
Dear Omotayo,
Thank you for reaching out to us. Our records indicate that you contacted us regarding pre-assigned seats. In response, our service team assisted you, and we are pleased to confirm that all seats have been successfully assigned.
We understand the frustration you experienced with the carrier’s website and sincerely apologize for the inconvenience. Please rest assured that your valuable feedback will be shared with the airline to help improve their services. Thank you for bringing this matter to our attention. Should you require any further assistance, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago Team
First called.sales he don't know how to help me.i am done my self from computer.
Second called i ask for booking number? He told me i should get before mid night and i asked him help me take note.i need to get early ASAP
Dear D.L,
Thank you for bringing this matter to our attention and appreciate your feedback!
According to our records, you inquired about the airline confirmation code to proceed with pre-assigned seats. Our service team has checked the status of your booking and informed you that once the reservation is confirmed, an email will be sent to your registered email address.
Upon verifying the booking history, we confirm that the tickets have been issued and are confirmed. You may now proceed with reserving your preferred seats with the airline. Alternatively, we have a team that is ready to help you book the seats you desire to be seated in and for that, you have to simply contact us and we'll happily help you with our additional services.
Should you require any other further assistance, please feel free to reach out to us anytime.
Faithfully yours,
Ovago team
A few days after I purchased my ticket a sales agent called and tried to sell me additional services.
I shared my phone number thinking ovago would use it just to keep me updated about my flight- and was suspicious and angry to get the sales call instead
Dear Robert,
Thank you for reaching out to us. Our records indicate that you have been contacted regarding additional flight inclusions. Please note that these offerings are made available to all of our clients to ensure that their travel needs are fully met.
We understand your frustration and sincerely apologize for any inconvenience this may have caused. Rest assured, any flight schedule changes will be promptly communicated to you via the nominated phone number and email address.
Thank you for your understanding. Should you require any further assistance, please don’t hesitate to contact us at any time.
Faithfully yours,
Ovago Team
Flight was changed from an hour layover to 8 hour layover. Completely unacceptable and will not use Ovago again and probably not done writing reviews on this experience.
Dear Kelly,
Thank you for reaching out to us. According to our records, two reservations were made online. We noticed that both reservations have the same outbound flight; however, they have different return dates. Additionally, there have been no major schedule changes to the itineraries. That being said, we recommend that you check the confirmation sent to the registered email address.
We sincerely apologize for any confusion and hope this clarifies the situation. Should you have any questions or would like to make any changes, please do not hesitate to contact us at any time. We’d be happy to assist!
Faithfully yours,
The Ovago Team
I had both my flights rescheduled. And it was a scary situation. My travel with two elderly family members were spreadout b/w multiple days, with almost no way out. Then came 2 angels from Ovago and their leadership team - Vyastha & Candy. Who told me "Dont worry sir, we will try our best to sort this situation for you." I made several calls and there was a way to reach these superstars. Who did deliver for me and got me re-scheduled on a ticket that met our needs. Thank you from the bottom of my heart. We need people like you and a company like Ovago.
Dear Rince,
Thank you for your amazing feedback! We're delighted to know that we're able to assist you with the exchange or rebooking process. Please know that your kind words will be shared to the entire team. Should you require further support, do note hesitate to contact us anytime. We'd be happy to help!
It was a pleasure serving you!
Faithfully yours,
Ovago team
I was amazing on how the agents assist their customers and provide best options.
Dear Michael,
Thank you for sharing your experience with us. Providing the most suitable option for our clients is our top priority. If you need additional support, please know that we're here for you 24/7. It was a pleasure serving you!
Faithfully yours,
Ovago
I purchased an international flight ticket on Ovago, without realizing that a "NONE" was added as my middle name in the e-ticket issued by Ovago when I have no middle name on my passport. This almost costed my boarding.
Please fix you website - when a passenger has no middle name, don't put "NONE" as a middle name
Dear Weidong,
Thank you for reaching out to us. Our records indicate that a reservation was made online for one passenger. We noted that you contacted us regarding a name correction on the day of travel, and you were advised to request the carrier to process the modification on their end.
Upon further review of the case, we found that during the online booking process, the word “none” was entered in the middle name field. Please note that the middle name field is optional, and if the passenger does not have a middle name, the field should be left empty.
We sincerely apologize for any inconvenience this may have caused and appreciate you sharing your feedback with us. We’re pleased to hear that the tickets were exchanged and reissued by the airline. Should you have any further questions, please feel free to contact us at any time.
Faithfully yours,
Ovago Team
Ovago completely failed to provide confirmed flights for a family of four, despite receiving full payment. This resulted in significant financial loss, emotional distress, and disruption of important family events. The company's customer service was unhelpful, and the offered resolution was unacceptable. Seeking immediate investigation and full compensation.
Dear Joseph,
Thank you for reaching out to us. According to the booking history, after the tickets were confirmed and issued, an involuntary change occurred in the reservation, resulting in the cancellation of the segments. A thorough investigation confirmed that this action was not initiated by the travel agency. We reached out to the carrier and requested a possible exception, but unfortunately, the segments were not reinstated by the airline, and they refused to waive any associated penalties and fare differences in reissuing the tickets.
Recognizing the urgency of the situation, we reissued the tickets at no additional cost, and a confirmation was shared with your registered email address. We understand that you are seeking compensation; however, we have explored all possibilities for you, and the tickets have been reissued and utilized. We sincerely apologize for the overall inconvenience and thank you for sharing your thoughts with us.
Should you have any questions, please do not hesitate to contact us at any time.
Faithfully yours,
Ovago Team
I booked a flight with Ovago foreseeing a layover at JFK. After some days I was notified that the time for the layover was reduced by 1 hour and I deemed it was too risky to catch the connecting flight. I asked to rebook the in bound flight to an earlier one which was available. They kept promising that it would be confirmed within 24-48 hours. But nothing happened, nobody recontacted me, I had to call everyday to check status, having to re-explain everything to someone who would repeat the same story over and over.
Finally after 2 weeks and endless calls they wrote me that the flight could not be changed.
In summary: Ovago, never again
Dear Paolo R,
Thank you for reaching out to us. Based on the booking history, an involuntary schedule change initiated by the carrier occurred after the ticket was issued and confirmed. To address this, we submitted a request to the airline to change the first segment to an earlier flight. Unfortunately, this request was declined. According to the carrier, there is no need to process an exchange, as all flight segments are validated.
We certainly understand your frustration and sincerely apologize for the inconvenience this has caused. Rest assured, we are more than willing to assist you while adhering to the airline's guidelines. Should you have any questions, please do not hesitate to contact us at any time. We’d be happy to assist!
Faithfully yours,
Ovago Team
Très bonne, réponds rapides et précises, Ils ont un trouvé la façon de communiquer avec moi, même si j'ai ne parlé pas Anglais.
Cher Jorge,
Merci pour vos commentaires incroyables! Nous sommes heureux de pouvoir vous aider. Si vous avez des questions, n'hésitez pas à nous contacter à tout moment. Nous serions heureux de vous aider. Ce fut un plaisir de vous aider.
Fidèlement vôtre,
L'équipe Ovago
When my husband and I booked our trip to Egypt, we booked it in February for this month (November). My husband traveled ahead of myself and our three kids because he was scuba diving before we joined him for a family trip. They wouldn't let me book the four of us (myself and the three kids) on one reservation, so I had to book a reservation for my son and I and then for my other two children on another reservation. Over time, as the reservations kept getting changed due to flight schedule changes, I had to confirm those changes. Each time, I tried to assure that all four of us still had the same itinerary. I called Ovago's customer service several times, and each time they assured me that all four of us would be on the same flights. We arrived at the airport this morning, and our reservations were different. Because I was the only guardian traveling, and my reservation was earlier than my two kids on the separate reservation, they wouldn't let us fly. I had to call Lufthansa Airlines myself to reschedule and was on the phone with them for 2 hours. We had purchased a tour, and the kids and I will miss the first day (including the Giza pyramids and the Sphinx) due to this mixup. I've read some other bad reviews of similar things happening (they continue to change the itineraries until people cancel). I wouldn't recommend this company for booking flights.
Dear Mary Lee,
Thank you for reaching out to us. Our records indicate that involuntary schedule changes initiated by the carrier affected your reservation. As a result, the airline reissued your tickets. It was noted that all flight segments were utilized, except for the last segment. We have since contacted the carrier on your behalf and requested a refund for the unused portion. We’re pleased to confirm that the refund has been processed to the original form of payment used during the booking.
We sincerely apologize for any inconvenience this may have caused and appreciate you sharing your thoughts with us. Should you require any further assistance, please feel free to contact us at any time.
Faithfully yours,
Ovago team
Tickets purchased from Ovago with a transfer in Milan. The confirmation email makes it seem like a regular transfer, only when I am at the departure airport the airline informs me that I have to go through customs in Milan collect my bags and check-in with the second airline - all in 2 hours while hoping for no delays. Be warned, Ovago will put you in this situation and will claim no responsibility for it. Once you purchase your ticket you will be on your own - oh except the incessant phone calls you will receive to sell you extras until the day of your flight.
Dear Can Ersoy,
Thank you for reaching out to us. Our records confirm that this reservation was made online. Please note that we do not handle visa-related concerns, and it is the passenger’s responsibility to ensure all travel requirements are met. All necessary details, including airline record locators, flight schedules, layover timings, and reminders about plane changes, were sent to your registered email address after completing the booking process.
It is important to mention that if your booking includes more than one airline reservation code, even with the same airline, a self-transfer may be required. According to the booking history, all segments were fully utilized. Thank you for sharing your thoughts with us. If you require further assistance, please feel free to contact us anytime.
Faithfully yours,
The Ovago Team
1200 dollars Refund refused
Turkish airlines Flight was cancelled, and the company refused to give refund of 1200 dollars which I spent since October 2020. Case is being handled by US department of Transportation. Never book with them. They will loot your money and fill their pockets
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eugenia,
Thank you for your amazing feedback! We truly value your business and we're glad to hear that you had a blast! If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago