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Outland USA has a rating of 3.71 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. Outland USA ranks 127th among Outdoor Equipment sites.
I do not write reviews - but in this case, this company deserves an accurate review. I recently purchased trekking poles and they were delivered ahead of schedule, well-packed, and exactly what I was looking for. The person who packed the box stamped his name on the package, and I would like to give him a shout out for the care he took in packaging.,
Never ever purchase from Outland USA. If I could give negative Stars I would. The are Refuse to provide a refund for a confirmed returned Jacket. Spend you money elsewhere. I am out over $425.00.
I do not write reviews - but in this case, this company deserves an accurate review. I recently purchased trekking poles and they were delivered ahead of schedule, well-packed, and exactly what I was looking for. The person who packed the box stamped his name on the package, and I would like to give him a shout out for the care he took in packaging.,
Tip for consumers:
This web site is totally legit.
Products used:
Trekking poles
I just received two of the cutest pairs of shoes! One pair is Dansko sandals (tried & true awesome brand I love) the others are OTBT sandals (my first purchase but they look like they will be comfortable & will last). They both fit great! But the best thing is that I ordered these Friday! This is Monday & they're already here! I'm amazed at how fast they arrived. The pricing is excellent & I love the selection. This is my first time buying from OutlandUsa, but won't be my last. I'm in an industry where everything is delayed right now & truly I'm so impressed by the speed my shoes arrived. So happy I tried them. Highly recommend (& I read reviews before I buy too).
Tip for consumers:
Compare prices - they’re great, they shipped so FAST I was pleasantly shocked!
Products used:
Both pairs of shoes
I was on the search for a specific brand and color pair of capris and they were no where to be found from any seller. I came across this site on Amazon and found they had my desired item. Click, ordered and then they arrived in the mail. Very happy. Thank you OutlandUSA. I would not hesitate to order from this seller.
Great selection and very knowledgeable staff. I called in to ask about the difference in specifications in Arc'teryx jackets, and they walked me through the process to find the right jacket for my needs (needed a warm javket that would be compatible with my climbing harness).
Never ever purchase from Outland USA. If I could give negative Stars I would. The are Refuse to provide a refund for a confirmed returned Jacket. Spend you money elsewhere. I am out over $425.00.
Products used:
Jackets
Looked at all the reviews but still decided to give them a try anyways and disappointed like all the other customers. Had to call because I received an order refund without a reason. Once I called, they claimed the item wasn't in stock anymore but even posted it back on their site and Amazon which was at a higher price. Claimed it's an error but seems very fishy almost like they changed their mind on the price and just said it was out of stock so they can sell it higher. Trust the reviews and just buy elsewhere.
Hi Renzo, we're very sorry for the inconvenience caused by the system error. However, the error was caught within minutes and you were fully refunded right away.
I have been waiting for over a month to receive my refund of 212.00 and every time I call I get voicemail. They list 4 lines you can connect to and each one of them is just another voicemail. This is not how you do business. I advice you do not do business with this organization.
Tip for consumers:
Do not use unless you know for sure you will keep the item you ordered.
Products used:
Purchased a 212.00 men's jacket and returned it. Still waiting one month later for refund.
BEWARE; OUTLAND USA is one of the WORST online companies, they practice nasty, unorthodox and manipulative tactics in sales. First, we ordered a bike helmet that was advertised on their website. The price they had online was advertised and used as bait, it was lower than most online retailers. They do that to lure you into buying their products, once the order was placed; we received an email after couple of days informing us that the product we ordered in not available and they will be happy to make a substitution for another helmet for free. That's where it gets tricky. We searched their online store for another bike helmet and we only found two helmets of the same size we need available on their online store. However, the price for these two helmets were way OVERPRICED and UNREALISTIC compared with other online retailers. As a matter of fact, I directed the representative assisting us to another online store that has the same helmet he was trying to sell us and was selling for HALF of their PRICE. He even joked about it, and I said "I should buy one for myself at this price". He tried very hard to trick us into buying one of their helmets at the inflated advertised price for the substitution and pay for the difference in price. We refused and asked him to honor the email and the pledge the company made to us when they did apologize for not fulfilling the order and offered a free substitution, but he totally refused. His goal was to score a sale and make us pay the extra monies for the helmet. In my opinion, I find this company to be a SCAM and their representatives are very well trained to practice the lowest class of deceit and devious ways to connive and trick customers into buying a product from them at a very unreasonable price. BEWARE and AVOID dealing with such a company that lacks moral standards, professionalism and has the poorest customer service.
Hi Maria, we're very sorry you had such a negative experience, but we assure you there was absolutely no attempt to scam you or force you into paying too much. The bike helmet you ordered was a discontinued item which we no longer carry, that's why it was at such a large discount. Unfortunately due to a rare system error which we have since fixed, the item was no longer in stock when you ordered it. If this happens, we do typically offer a close substitution for convenience. However, your request was to substitute a new much higher priced helmet for the original heavily discounted one, which we simply cannot do. We are sorry for the error and for the lack of suitable substitutes, but we assure you our customer service representatives have no interest or incentive to force customers into making purchases they are not comfortable with.
Excellent service easy to use web site,fast shipping, my shoes came exactly how I ordered them,even came with instructions on how to return item if needed.I will order from OutlandUSA again
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Hi Tim, we're very sorry you received gift card credit rather than a cash refund for your Amazon return, but it's out of our hands and your review seems unfair. All Amazon returns are handled exclusively by them and we don't have any say on how refunds are issued by them. We're happy to help any way we can, but we're afraid you'll have to take the issue up with Amazon.