BEWARE; OUTLAND USA is one of the WORST online companies, they practice nasty, unorthodox and manipulative tactics in sales. First, we ordered a bike helmet that was advertised on their website. The price they had online was advertised and used as bait, it was lower than most online retailers. They do that to lure you into buying their products, once the order was placed; we received an email after couple of days informing us that the product we ordered in not available and they will be happy to make a substitution for another helmet for free. That's where it gets tricky. We searched their online store for another bike helmet and we only found two helmets of the same size we need available on their online store. However, the price for these two helmets were way OVERPRICED and UNREALISTIC compared with other online retailers. As a matter of fact, I directed the representative assisting us to another online store that has the same helmet he was trying to sell us and was selling for HALF of their PRICE. He even joked about it, and I said "I should buy one for myself at this price". He tried very hard to trick us into buying one of their helmets at the inflated advertised price for the substitution and pay for the difference in price. We refused and asked him to honor the email and the pledge the company made to us when they did apologize for not fulfilling the order and offered a free substitution, but he totally refused. His goal was to score a sale and make us pay the extra monies for the helmet. In my opinion, I find this company to be a SCAM and their representatives are very well trained to practice the lowest class of deceit and devious ways to connive and trick customers into buying a product from them at a very unreasonable price. BEWARE and AVOID dealing with such a company that lacks moral standards, professionalism and has the poorest customer service.