OurFamilyWizard

OFW is terrible:: US$100+ per year for a 3rd rate TXT/email service.: Failed to send basic notifications telling me I had messages.: Missed messages led to police and lawyer involvement.: OFW's management of this debacle was despicable- ducking my communication, blaming my device (which gets notifications from every other FREE app), keeping my money and offering no satisfaction of any kind. * If Family Court / your ex are pressuring for OFW in your order, print these reviews as evidence OFW is one to SERIOUSLY AVOID

The judge made us use this due to my x keeps harassing and lying. Well now I get to be tormented with this app and no one cares or sees it. The judge never looks at it or the gal or court house. My x can change your holidays to make it look like their own and call the cops to say you took their day. It's just another way for the courts and this app to make money.

We have not used Our Family Wizard since 2021. We just found out that they keep taking our money from us. They took $144 in January 2022 and January 2023. The only reason they didn't get it this year, 2024 is because we have new bank cards. You don't, in good conscience, take money from people if they aren't using your services. We did not know we were giving them permission to access our account still! The manager, Mitch does not return my emails or phone calls regarding this matter. It is very frustrating and I believe we will not get our money returned. It's just not right to keep taking money from people when they do not use your service. People, if a Judge or Referee want to force you to use this service like we were, please beg them to find something different. Please DO NOT give Our Family Wizard your money! They only care about the money, not you!

The top critical review just about said it all, as have some others. If you feel you need to spend money to receive abusive rants with someone who wants to formalize verbal abuse here, by all means, sign up! Guess what, the court doesn't care unless your ex is threatening overt harm. If things are really dire/high conflict, but your kids are basically ok outside the strain caused by toxic adult communication, it's a parallel parenting plan you need, not OFW.

Fantastic app, has all the features you need in one place, messaging, calendar, document section.

Ex was constantly trying to confuse and overcomplicate communication but using multiple platforms i. E. texts, whatsapp, email. This pulls it together into one place, he cannot hide from the mistakes he keeps making now. Whilst it doesn't stop an abusive ex from saying un true and nasty things (why do people think an app would change their ex's personality?), it does log it nicely so that my lawyers can see everything and should anything go to court, it will be easy to prove.

My exhusband and I were ordered by the court to use the parenting app in our parenting agreement. I paid 119$ for a year which is the only way they offer their service. I wrote one or two messages. But my exhusband never even purchased the service! They wanted 119$ from both parties before we even tried their service. My exhusband died 3 months later. I forgot about the service until they had the audacity to charge for a 2nd year of a service I never used! Since I never was able to utilize the application I expected the company would understand and issue a refund. They have not. Apparently they lack integrity. If someone never even had a chance to participate with another parent in the app why would it be fair to charge them. Its a "parenting app" and i couldnt participate even though i paid because he never joined! I have contacted the better business bureau hoping they can help.

The expense tab is worthless. If you enter a valid expense, the other parent can reject it and the expense is removed from what they owe. Or the other parent can mark that they paid it when they did not, and the expense is removed from their total due.
I have requested a report that shows the total expenses no matter what the other parent does on their end and for the report to show how the other parent marked the expense.
Our Family Wizard customer service does not respond to any emails and when you call, they are rude and do not listen to what the request is about.

If you want to endure a year of your ex planting messages in here to make stuff look the way they want it...then go ahead sign up for this.

No one is going to look at it...original messages and replies aren't automatically sent in extracts, you have to check the box for replies or select the reply...so gaslighters can cherry pick messages to forward to the court/their attorney so you can spend $250/hr to send to your attorney so they can send to their attorney and the court to clear up the garbage.

Figured it out...lawyers must've written this app

When you know that you don't have to actually do anything to get clientel because the court system will order you to, why would you do a good job? The entire existence of this company is to profit off of screwed over fathers by a system that believes every word that comes out of someone's mouth as long as they are a woman. The fact that the founder of this company is a man is beyond disgusting. What a cuck. I cant tell you not to use this product because the courts will make you but I can tell you to bash this app and it's founder relentlessly and that's exactly what you should do. Father's have very little rights in this country...one of the main reasons I'm done having kids...but at least we still have the first amendment...for now.

I am pretty upset with the communication with this company. I've reached out multiple times and about a month later got a response which was not helpful at all. My coparent requested through court to use OFW as a form of communication and once I signed up, she refused to use it. So I spent a little over $200 for nothing, and I explained my situation multiple times to this company, asking for a refund and all the responded with was that I was past the 30 day refund policy.

Ok, so divorce is hard and expensive. When you're on a budget, the last thing you need is for a judge to tell you need to spend another $100 on a website that you can take care of with text, emails and a good old fashioned calendar. I hope the judge overseeing my case has to one day use this service, but as we know education, courts, and pretty much anything government related is polluted by corporations. Thanks for making me and my soon to be ex, spend $200 on this crap. My son needs shoes but I can't get those because the judge sees that this stuff is more important. Wrap your shoes in plastic son, I love you.

I contacted this dog and pony show to ask if they provided payment plans or could offer relief for those of us that can't afford the service. Yes, it's only $100 per year, but for some of us that struggle to make ends meet, that payment is difficult if not impossible. This person named "Mitch" said they could offer me a payment plan for two months at 49.50. How does that help someone who struggles? I think they should look hard at their business practice and offer options so people who have a tight budget can use the service.

Court ordered app but when trying to set up payments they had my information wrong 3 times. Then I had to pay for their mistakes. Cant view times on calendar unless you go to browser. Rip off! Horrible customer service! App not worth a penny.

£79 for what can be done via text or email - the only people this helps are the owners - should not be recommended by the court unless its free - hope they go out of business.

My husband refused to use this app after I made the purchase. As it was past the 30 day money back guarantee period Family Wizard won't give me any money back. As it was a Canadian purchase I am now out $165 CAD. So far the app works just like my ex husband. Full of promises with no follow through and a lot of disappointment. If you're going to sign up for a parenting app - don't use this one and make sure you sign up before your ex spouse does to ensure you actually get your monies worth.

This app due to a court order enforces victims of abusive relationships to have to continue in the abusive relationship. The abuser is allowed to say whatever he wants and the victim has to read it due to a court order. The app does have a "tone" meter which is bars that turn red when the sender writes something mean, but it still allows the message to go thru. In my experience this app is not acceptable for co parenting if the couple was in an abusive relationship to begin with.

This does not give you the option to report verbally abusive messages to the court. I think this app is probably great for parents on speaking terms, but when one is cruel, it's basically useless. It's been a few years now, and I'm still being harassed and treated like garbage, and this site is helping him do it. This is supposed to be for correspondence about the children only, and OurFamilyWizard needs to take steps to ensure it's being used properly and responsibly.

Not user friendly. Has created even more problems with my X-wife.
This application is the poorest excuse of an application, and by far the most expensive one i have purchased. I completely feel ripped of. The true value of this app is at most worth $10.
Try it you will find out yourself. It is far from user friendly. Constantly on phone with support team. YOU DONT GET WHAT YOU PAY FOR! Not even close. This fee is almost as bad as a lawyer fee. Wait a lawyer probably paid some kid to design it.

Tried this app, was a nuisance. Using texting and email was far easier and could do off my hands free. This app forced me to pull over continually log in, select the messaging program and message. Further the messaging interface is inferior to apple texting or android. You can not take pics out of the app and it is confusing the way the threads are set up.
Big pass unless you want to further complicate your life.