I used a coupon for 10% off, and it showed a change in price and added the discount to my order. When I checked out it removed the coupon and charged the full price. I called customer service and they talked to their manager. They said they couldn't do anything about it and they would talk to their technician when they came in to work the next day to fix it. It was not fixed, and why would a tech be needed to handle customer service and resolution? Be careful with this company and hope you do not need to contact customer service for anything.
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