I bought a jacket in May. I waited patiently for the tracking info for a week, then contacted them numerous times. I, since then, haven't gotten anything. Emails go unanswered, the phone line just clicks out, the "quick" chat line does nothing.
Just go elsewhere. I lost my money and can't seem to get it back. They seem to be a scam company that just takes your cash and bounces or sends crap material. It ain't worth it.
I've bought several things to Italy from OtakuCharms... it's a quick delivery and the items fit me well! My favourite of course is my Dragon Ball 4 star chain, it was only 9 dollars (USD) maybe 10 euro and I wear it a lot!
This company does NOT reply to any emails ever. I ordered 2 items for my sons birthday that never arrived. I have sent NUMEROUS emails all gone unanswered. 1 week after I made order conveniently they changed to "new owners" then a few weeks later conveniently closed due to covid 19. Still no answers to emails. I have lodged a dispute with PayPal. Avoid this company if you dont want to be ripped off
Don't support this business that sells stolen art and unlicensed, cheaply made products and then sells them at retail price. You're getting ripped off for this and so are the original creators. If you really consider yourself a fans of these shows you wouldn't buy their products...
Top notch service from OtakuCharms and their customer service agent Charlie. I ordered a Dragon Ball Z' hoodie for my son and forgot the apartment number on my address! When the item was unable to be delivered they fully arranged redelivery at no extra cost and sorted it all out for me absolute 10 out of 10 experience. Ended up waiting a little longer, but my son love love loves it!
Bought a bunch of anime themed stuff here, a Naruto bracelet, One Piece shirt and Attack on Titan Nendoroid toy. They came separately but all on time. I can only upload a pic of the bracelet. Would happily recommend them to an anime fan friend!
It took over a month and many unanswered emails to finally receive a tracking number. Another month has gone by along with many more unanswered emails and messages and I still have yet to receive my order. Save yourself and order from anywhere else.
Got myself an awesome Naruto ring and my sister a really nice hokage necklace! Delivery was quite long but no complaints about the item itself (they did come seperately though) about 2 days between each! I'd recommend OtakuCharms for sure. 5/5
Got a beautiful Slayer zip up jacket, quality is about a 9/10, delivery took about 14 days so 7/10 but the customer service agent helped me every step of the way
I bought this absolutely beautiful hoodie for my sons b'day! It fits a treat and came JUST in time luckily! Will be back for his next :)
Just taking a glance at this website, it's clear that they sell bootleg merchandise at the retail price of the items the bootlegs are based on.
For example, these WCF knock-offs: https://otakucharms.com/collections/otaku-charms-buy-anime-figures/products/buy-dragonball-figures
Can be found on Aliexpress for a tenth of the price: https://www.aliexpress.com/item/*******624.html?spm=a2g0s.*******.0.0.*******c4dzpUvq8
This hoodie, for example: https://otakucharms.com/collections/buy-dragonball-merch/products/super-vegito-kamehameha-hoodie
Is straight-up stolen from this person: https://www.deviantart.com/captainjuu/art/FINAL-KAMEHAMEHA-Dragon-Ball-Vegito-*******
I ordered a ring for my little brother, it was by his birthday, shipping, unfortunately, was so slow and there were a lot of scratches on it and for THAT it's so expensive
Hi Elizabeth,
Super sorry about this, please contact me info@otakucharms.com with your Order ID for a resolution.
All the best,
Great site for anime lovers. Trustworthy and usually delivered in good time. I've ordered several times from this guys with zero problems! Recommend!
Love anime inspired streetwear and this kid buu pendant is seriously amazing. Came quickly, packed nicely and is really really well made 10/10
Ordered 2 shirts from this place, they took my money, didn't send me my shirts and won't respond to my reply.
Awesome sasuke pendant! The best place for naruto merch - the detail and chain really is best quality
Amazing Goku gold chain, came packaged super well and was delivered quick! Thanks guys will be back for sure."
I've bought a Deku Zip Hoodie (MHA) to Europe and it's really nice. Took some time to turn up but happy with it
Really do like my kid goku bomber jacket, I would highly recommend these guys for any DB merchandise!
Overview
Otaku Charms has a rating of 3.5 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Otaku Charms ranks 156th among Anime sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dakota,
Super sorry to hear about this!
Your comments have been taken into account and we have contacted our suppliers regarding the infringing items. If we do not hear back from them, the infringing items will be removed from our site.
Thanks again.