OSM Worldwide

My package was supposed to be delivered today, but thanks to OSM Worldwide, it got stuck in York, PA! These kind of shipping services should not exist these days. Generously rating your shipping services with 1 star since 0 star option is not available.

Ordered a book paying for standard shipping. I assumed this meant it was going parcel post, but oh boy was I wrong; I checked the tracking and found some bizarre company I had never heard of was shipping it. The vendor promptly dropped it off, and it stayed at their warehouse in New Jersey for nearly 2 weeks with no updates. After 11 days it somehow made it to Illinois, then Michigan, where they dropped it off at the Post Office and it got to me the next day.

This company had my package in their possession for over 2 weeks with no updates. Then they turned my package over to the Postal Service, who not only started giving me regular updates, but they had it at my door within 12 hours.

Essentially, I paid the person who sold me a book to pay OMS to deliver the book to the Post Office, and then OMS paid the Postal Service to actually deliver it to me. How is this a viable business? If you are thinking about using this company to ship things, look elsewhere. The Post Office is probably cheaper and won't leave your customers wondering what kind of sketchy business partner you've decided to ship with. I certainly won't be ordering from any vendor who ships with them again.

All I know is every time I order something online and OSM is involved my item's shipping is delayed by days. I think they must be holding it just for spite because they can. I certainly get tired of checking my tracking numbers only to find "Arrived Shipping Partner Facility, USPS Awaiting Item" day after day after day. This usually happens with shippers in California so I will no longer be ordering goods from any seller in that God forsaken State. I wish I could give minus five stars. Giving one star seems way too much credit.

I buy used books and dread seeing an OSM tracking number. Using OSM adds a week to wait times.
It also adds another week for my parcel to be damaged more due to the extra handling times.
ZERO stars for this joke of a middleman shipping company.

"Your order will be processed in 3-7 business days"

The only way this company would be honest would be if they're only open one day a week as the package I've ordered has been sitting in a Texas warehouse for 2 weeks without any change.

I ordered a product from China, but OSM was not the delivery company that got it from China to the US. The parcel showed up at N Las Vegas in the US. OSM took only 2 days to get it to Atlanta where it was handed off to the USPS. USPS took 3 days to get it to my P. O., just 2 states away. So, OSM is not as fast as Amazon, but better than the USPS. I am not sure why others were having such issues. Maybe their Vegas to Atlanta route is better staffed, or maybe they have new management.

If a company uses OSM, we know they care only about saving money and not about customer satisfaction.

It baffles me ANY company would use OSM, as they ALSO happen to provide the absolute worst customer service of ANY shipper within the US.

Bottom line, from the customer perspective, they are absolute garbage. I only wish companies would consider this before partnering with them.

I get shipments from all over the world, and it is FASTER to get something from China, India, Europe, have it go through customs, wait to be transferred to a US carrier, and be delivered direct or even last-mile delivery service, than to get ANYTHING domestically from OSM. The delays are insane, unnecessary, and show a lazy freakin' company, when they let items sit for 4-5 days (yes, business days), without ANY movement.

BOTTOM LINE: OSM is the worst.
If I knew before ordering that a company used OSM, I would *NOT* order from that company again!

I ordered something that was being shipped through OSM. After processing It was "shipped" on the 7th and I kept a close eye on the tracking and the first update I got was on the 15th and it was still at there facility after finally leaving there facility and making it to IL on the 18th it has just been sitting there it is now the 21st with no word on when im going to see my package. Absolute slowest shipping partner there is.

Ordered products worth over $200 that decided to use OSM Worldwide as a 3rd party "last mile" fulfillment delivery service. Been 5weeks and a few days. No movement. Fails to uphold proper business etiquette.

This company suck. Very slow shipping. Package not even mooving. Stuck somewhere in York PA only 4 hours away from me. It been10 days since shipped when walking distance from sender to me take only 8days

If i could gve 0 stara i wouls as this company does not even deserve even 1 star!
Package says left this york, PA facility 5 days ago & coming to NYC. Are you shipping it by foot? York, PA is literally a 3 hour drive to NYC. Why any "reputable" company choose to use this awful company to deliver its packages is beyond me.

OSM is the slowest most unorganized delivery service. Ot has taken over 3 weeks for a package from Illinois to Florida. I can from Florida to Michigan in 48 hours. I received a package from Brazil in less time. They Suck.

OSM is the best shipping service ever! Why you may ask? They uses bikes to deliver packages, reducing 99.99% of harmful carbon to the environment. Because if they didnt there are no freaking way they are on pace with a bike according to google Maps. 8 days to get from PA to NV. Most likely another 2-3 days to get to me! I cant wait fpr my package to arrive haha! No. I actually cannot wait any longer. This OSM is hot garbage. I would have pay more money to not get this trash of a "service". This "service" is more of an inconvienient at this point.

They've had my package in one place for ten days waiting to be turned over to usps. Why are they so bad?

ETA finally received my "package". The books were gone and all I received was a SHIPPING LABEL. They completely destroyed my package and still had the nerve to send me the label.

This company is incompetent and refuses to be accountable for potentially compromised packages. I'm in MI and their sorting facility claims that my package departed on 7/14 in Glendale, IL. I am 4 hours from that center and they've STILL failed to turn the package over to USPS.

OSM Worldwide is PATHETIC shipping. My package has yet to arrive. It was ordered on November 29th and shipped that day. It sat in Niagara Falls, NY for EIGHT days. It then traveled to a town just 9 miles/15 mins East of Niagara and sat for FIVE days. It finally left NY and went a few miles to PA where it's been sitting for several days. I live on the West Coast. It still has eight states to go before it arrives in my state. Crawling slowly to its final destination. Did this order time-travel back to 1789 for this special delivery?!? Placing bets on it arriving before/after 2023.

I ordered products from a company that uses OSM that was sent to them October 12th. It has never left their facility. My products were reshipped and they still used OSM. So now it is a wait and see time again.

Disappointed
Like many if not most, in the future if I see OSM is a shipping partner, Will canceled my order and request a Refund.
I would rate the Pony Express higher than OSM! (Are you paying attention, Vendors!?!?)

OSM Worldwide is a shipping nightmare. I purchased books from two vendors--both Goodwills. First, Seattle to Helena Mt. It arrived in 2 days--sent strictly by USPS. The GW in Brooklyn Park, Minnesota to Montana has not arrived--pushing on 2 weeks. I found out when I got a tracking number that this GW uses OSM Worldwide Shipping. Yep. I go to the tracking and my package From Minnesota is sitting in TEXAS!? (after going to Chicago). And now it's on the USPS to get it to me--according to their tracking. This is such a scam of a business. How can this possibly be cheaper than a strictly USPS shipping? Let me guess--they have a government contract. We are getting scammed, taxpayers. And the USPS is getting the heat. Lets get some transparency in this company.

Every times a company I purchase from that uses them, it takes weeks longer to get to the delivery location.
Why not use the USPS... especially for books...it is cheap and as it turns out faster.