OSM Worldwide

Been stuck on the status of "Picked Up by Shipping Partner, USPS Awaiting Item" since July 18. It's August 10 now. Almost a month of now movement or even getting it over to USPS. Worst part is I live in Los Angeles and my package is shipping from Los Angeles. I could've walked over to pick it up faster than they can hand it off to USPS. I had different items ship from China a week and a half ago, another from the UK 5 days ago and I've already received it. OSM makes no sense why it's taking this long to get one thing right.

I bought a perfume from a company in New York a week ago, April 8th. I live in Southern California. It didn't even leave the East Coast (York, PA) until the 12th. It then took 3 days to get to Las Vegas, arriving there this morning the 15th and left there this afternoon. Vegas is only 4 hours from here. It hasn't been handed off to the USPS yet. I hope to get it on Monday. But 9 days is entirely too long. I'm noticing that the Shop app tends to use OSM, so I'm beginning to avoid vendors that use Shop unless the vendor is already out West. But even then it takes 4 days when the USPS takes 2-3.

I had an item from Amazon ship out through them as a shipping partner with USPS. I was informed it was shipped on October 12 from Aurora IL, but myself and the company I bought from could not get OSM to respond and give tracking information. It was not until it was updated to be handed off soon to USPS in Aurora IL on November 4th that I was even given a tracking number. It is now November 8th, and my package is still with OSM, and has not reached the USPS carrier facility.

If you can avoid using this "carrier", avoid it. There are far better companies out there. If you want a good one for international always pick DHL, I've gotten packages shipped through them from overseas *early* every single time. For domestic literally any other carrier is better than this one.

Horrible service. Found average shipment movement speed approximately 100 miles per day. Plus, there's no way to know of USPS will use this partner for your package.

I will do 0 if I can. This shipping company will use 5 days shipping a package from Atlanta to Alabama, how that gonna be happened in 21th century.

One of my items order was placed with OSM for delivery and let me tell
You that they are the worst company ever. NEVER USE THIS COMPANY FOR DELIVERY, they will take an eternity to get your package to you, I will make it my priority to let the world know how incompetent and unprofessional they are. OSM you guys are a joke and I hope you go out of business!

Tracking below shows OSM Worldwide had my package and sit on it for 9 days before giving it USPS. OSM blames everyone else. It's USPSs fault, it's the sellers fault, we never had your package. Not only are they not capable of shipping, they're liars.
Departed Shipping Partner Facility, USPS Awaiting Item

GRAND PRAIRIE, TX *******

August 17,2024, 2:54 pm
Shipping Partner: OSM WORLDWIDE

Arrived Shipping Partner Facility, USPS Awaiting Item

GRAND PRAIRIE, TX *******

August 17,2024, 4:35 am
Shipping Partner: OSM WORLDWIDE

Departed Shipping Partner Facility, USPS Awaiting Item

AUSTELL, GA *******

August 16,2024, 12:53 am
Shipping Partner: OSM WORLDWIDE

Arrived Shipping Partner Facility, USPS Awaiting Item

AUSTELL, GA *******

August 15,2024, 11:53 pm
Shipping Partner: OSM WORLDWIDE

Arrived Shipping Partner Facility, USPS Awaiting Item

AUSTELL, GA *******

August 8,2024, 7:25 pm
Shipping Partner: OSM WORLDWIDE

OSM denies every bit of this. Today is the Aug 25th. I still have not received this package.
No one cares. OSM doesn't care, USPS doesn't care even though OSM is their shipping partner and making USPS look bad. I have complained at every available avenue.
No one cares
Just deny, deny, deny. Welcome to the new America.

Waiting ten days so far for OSM to move a package from Illinois to the nearest Illinois post office for shipment to Wisconsin. TEN DAYS and it's still in the hands of OSM. Horrible service!

I ordered a battery on 5/19 for a time-sensitive phone repair. Quoted the cust a repair date 5/27, part delivery via USPS quoted to me on 5/25. Sweet, plenty of time. Yeah... I died a little inside when I saw the words "shipping partner" on the tracking. As I write this, it is late evening on 5/24 and tracking has shown "Arrived Shipping Partner Facility, USPS Awaiting Item" since 5/20. Even if it somehow gets to USPS tomorrow, it's still 3 states away and will take a few more days to get here. I had to reorder the battery elsewhere with overnight shipping to meet SLA, so thanks for costing me money.

I will never understand why any retailer uses these middlemen instead of shipping directly with USPS or any other legitimate shipper. I have never ONCE received a package handled by OSM or any other shipping partner in under two weeks. They sit on packages for weeks, bounce them around to different states, or you'll see multiple "arrived at facility" scans at the same location before they eventually, HOPEFULLY, hand them off to USPS. Every retailer should be required to disclose use of shipping partners so customers can order elsewhere, or at least not be surprised when they have to wait weeks for domestic shipping. Do yourself a favor and don't shop with any retailer that uses shipping partners, and cancel your order if you see one on the tracking after purchase.

I'm not even going to bother arguing with the seller or contacting OSM for some canned excuse, just filing a chargeback. Ridiculous.

I live in WA, which, the last time I looked, is west of UT. OSM shipped my purchase from UT to IL, 1,379.3 miles east of UT. My purchase has been wandering around for eleven days.

I have purchased from several companies that ship with OSM (FKA One Stop Mailing?)
My last package was scanned 3 times in 10 minutes when it "Arrived at USPS Regional Facility" then 5:29 later it was "Accepted at USPS Regional Destination Facility" which was the same facility. The next stop was another facility 100 miles away, "Arrived at USPS Regional Destination Facility." Then back to the regional facilty in my area and final to my local post office where it is now out for delivery. I haven't received it yet but it is out for delivery.
Another purchase just got completely lost a couple of months ago. And I remember other items bouncing around in the postal system for several extra days.
I don't know if the problem is OSM or USPS or possibly a disconnect between the two. But when my orders are shipped directly through USPS I do not recall any of this bouncing (looping) occurring. I doubt that anybody in usps or osm really cares. For that matter probably not the company I bought from either. They chose this shipping system, and probably have to handle complaints all the time.

A book I ordered took 12 days for OSM to deliver it to USPS, which had provided the tracking number. In the meantime, Secondsale refunded my money for the "lost" item.

September 20,2021, 1:10 pm
Delivered, In/At Mailbox
DECATUR, GA *******

September 20,2021, 6:10 am
Out for Delivery
DECATUR, GA *******

September 20,2021, 5:24 am
Arrived at Post Office
DECATUR, GA *******

September 20,2021, 4:09 am
Accepted at USPS Destination Facility
DECATUR, GA *******

September 16,2021, 1:53 am
Departed Shipping Partner Facility, USPS Awaiting Item
AUSTELL, GA *******
Shipping Partner: OSM WORLDWIDE

September 15,2021, 10:41 am
Arrived Shipping Partner Facility, USPS Awaiting Item
AUSTELL, GA *******
Shipping Partner: OSM WORLDWIDE

September 8,2021, 2:19 pm
Picked Up by Shipping Partner, USPS Awaiting Item
MONTGOMERY, IL *******
Shipping Partner: OSM WORLDWIDE

I actually wish I could give OSM Worldwide ZERO stars because that is 100% what they deserve. Is the York PA warehouse just a secret underground lair for an evil villain that likes hoarding packages and messing with people? My package was shipped from the Disney company itself from Florida and it is sitting at the York PA warehouse for the last 4 days with no update and it's less than 2.5 hours away. I am beyond frustrated with this company and if they really cared they wouldn't refer you to email them (that yes I have already done TWICE and have yet to hear back) and they would address the problems that clearly a lot of customers and shippers are having. WHY DO YOU CARE SO LITTLE ABOUT YOUR CUSTOMERS THAT OUR PACKAGES SIT FOR DAYS OR WEEKS AT YOUR WAREHOUSE WITH NO UPDATE AND YOU ONLY TELL US TO EMAIL YOU FOR ASSISTANCE? And hiding behind an email as a way to receive customer feedback is pathetic...give us a phone number you COWARDS so we can really talk to you and TELL YOU WHAT YOU DESERVE TO HEAR! I will be calling Disney and letting them know what a HORRIBLE shipper you are and will update this review when my package finally arrives. And I will be filing an official complaint with the Better Business Bureau and would advise any future frustrated customers to do the same since the business actually follows up on the complaints more than just telling you to email them.

Whenever a book I have ordered is sitting in a warehouse for several days or the USPS updates are several days old, I can count on OSM being the shipper.