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OrthoticShop

Overview

OrthoticShop has a rating of 4.7 stars from 11,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, quick delivery and arch support. OrthoticShop ranks 142nd among Athletic Shoes sites.

service
17
value
18
shipping
17
returns
9
quality
18
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74,199 reviews
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John S.
1 review
0 helpful votes
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I had to return a pair of shoes, the gal who helped me could not have been any more kind, considerate or helpful. For this reason I am quickly placing another order. Thank you for your kindness and good service, in a sea of shops that say they do and don't, my compliments to your management. John Stang

Date of experience: October 16, 2016
brandy H.
2 reviews
0 helpful votes
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LOVE my new flip flops...
July 22, 2011

LOVE my new flip flops... I've worn them everyday since they arrived this summer. My feet feel great! With two little boys I am always on the go...these flip flops allow me to run and play without pain!

Date of experience: July 22, 2011
Rooster C.
1 review
0 helpful votes
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Easy as 1-2-3 Your easy to navigate website allows quick search and find and easy ordering. Looking forward to receiving may order to and being blown away with how fast it arrives. "Go ahead make my day." -Harry Callahan

Follow up: Orthoticshop.com nailed it and I was wearing my new orthotics three days later which earned them a new repeat shopper. Their prices were already the best available and free shipping along with a 10% new customer discount made this 'a can't afford not to' buying experience.

Date of experience: May 20, 2018
Neil H.
3 reviews
0 helpful votes
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Everything was as perfect as I could ask for
March 7, 2017

Everything was as perfect as I could ask for. Good selection, easy website to navigate - selection of available sizes and widths made the search much easier. Products arrived promptly and in perfect condition. Unfortunately, one shoe ran very small on length and width, so I ordered a replacement. Next we'll see how the return process goes. Based on everything so far, I'm expecting no issues a all. Will report back afterwards if I receive another questionnaire.

Date of experience: March 7, 2017
Tammy D.
2 reviews
0 helpful votes
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My husband & I are both enjoying the comfort of our new slide sandals. We wanted something to use as "house shoes." Walking around barefoot has become uncomfortable for both of us. These sandals give nice, comfy support!

Date of experience: June 6, 2018
Terry E.
2 reviews
0 helpful votes
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I had to send the shoes back by priority mail, you should have received pin Friday. I need the next size larger 10 med

I've tracked my return and apparently no one was available on Friday & Saturday.

Would it be possible to get the exchange done quickly? I'm going on vacation leaving

Date of experience: November 11, 2018
Lawrence L.
1 review
0 helpful votes
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First time shopping here!
July 20, 2019

First time shopping here! I am impressed with their wonderful customer service, and will definitely shop here again. While the quality of my sandals were excellent, the fit was not. It took one simple phone call, and I received an immediate refund and even free return postage. That's the way to run a company.

Date of experience: July 20, 2019
Bonnie S.
1 review
0 helpful votes
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Price was right, and especially liked free shipping. Good experience. The shoes are a little too big and too wide, so not sure if they will help my sore feet. Will contact customer relations to remedy that.

Date of experience: June 26, 2013
barbara w.
1 review
0 helpful votes
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I have never had so much trouble ordering a pair of shoes. I tried to call 5 times and every time she hung up on me instead of transferring me. I did finally get them ordered on line without any help? This is my first order with you.

Date of experience: April 3, 2017
A C.
1 review
0 helpful votes
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Went well so far
March 21, 2017

Went well so far. Will see when get order. Satisfied with the item ordered. It took 9 days, but I am thinking this was due to the snow in the area the item came from and had to travel. We can not do anything about unexpected weather. Other than that will try again if there is a product I would like to order. Thanks.

Date of experience: March 21, 2017
Sandra F.
1 review
0 helpful votes
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Too bad they are so expensive, because once you add the shipping and US exchange rate, it's double what the price actually is. But I need these slippers/support so, I don't have much of a choice... I'm grateful your site offered them at a lower price though, it could have cost me much more going through someone else so, thanks for that! I will be buying from you again, Thank you.

Date of experience: March 3, 2017
Dianne M.
1 review
0 helpful votes
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Drew shoes with double extra depth are great for those with major fit issues as they can accommodate large, complicated orthotics. They offer more stylish options without sacrificing fit and support. Delivery to Canada is slow.
Thanks

Date of experience: June 16, 2017
Carolyn E.
1 review
0 helpful votes
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My discount code was not accepted, though the expiration date for OS-******* is not until November 19. Annoying. Shoe ran smaller than other shoes of the same brand, which caused me to return them at my expense.

Date of experience: November 29, 2017
Barbara v.
1 review
0 helpful votes
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Its very difficult finding shoes/boos wide enough for my foot...I'm hoping i didn't need the widest width!
These boots fit perfectly! I have been wearing them for the past 5 days in Iceland, walking over snow & ice on various tours. My feet have remained warm and dry!

Date of experience: January 19, 2018
Lulu K.
1 review
0 helpful votes
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This site is very overwhelming, so many products and at times the search criteria would not filter properly. I put in for men's shoes and after looking through many products trips off and on to the site I picked a pair and at checkout I realize it's a women's shoe. I had to call orthoticshop for help. When I called they are on EST I'm PST tome so no luck they were closed, delaying the order. Finally spoke to a very nice customer service lady, got the correct item ordered. Shipping took longer then anticipated because it was going across states. Papa is wearing his shoes and he said they were good! Not very informative at 85 but no complaints so we should be good.

Date of experience: September 27, 2019
legaldesign P.
1 review
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"So far, so good...
March 13, 2016

"So far, so good... Now let's see what happens when the rubber meets the road..."
This was before my order arrive...
I am still incredibly psyched and appreciative of the service provided by this seller. You can also count on me revisiting their site in the future.
Tell them to just keep on doing what they are doing; it is the key to keeping their customers happy!

Date of experience: March 13, 2016
Diann R.
1 review
0 helpful votes
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I purchased these shoes to wear in the house after having foot surgery. They are very comfortable and easy on and off. Orthotics.com has never disappointed me when ordering. If I don't like something I can just send it back. I think that only happened one time because I usually love it.

Date of experience: January 23, 2018
Dan U.
5 reviews
0 helpful votes
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Very quick delivery
October 21, 2012

Very quick delivery. Ordered two different sizes to see which one fit best. Sent one pair back on **-**-** for the correct size but have not received the replacement yet. I hope I did everything correctly.

Date of experience: October 21, 2012
Rob H.
9 reviews
0 helpful votes
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Shipping was fast and cheap...
March 3, 2011

Shipping was fast and cheap... Product is great and well-designed. Material appears to be good quality. I've only had them a few days so I can't advise on durability and success. Initially, they're comfortable and I have terribly rolling on my outer foot and already feel more in control with these.

Date of experience: March 3, 2011
Harri B.
1 review
0 helpful votes
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Very fast delivery time from US to Finland
March 22, 2017

Very fast delivery time from US to Finland. Product itself was priced ok but shipment + customs did double the price. Shoes were better than I expected to be honest and even thought price tag came quite heavy, I'm happy with the product! Surely going to buy more from here. Thanks!

Date of experience: March 22, 2017