OrthoticShop has a rating of 4.7 stars from 11,338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, quick delivery and arch support. OrthoticShop ranks 142nd among Athletic Shoes sites.
I had to return a pair of shoes, the gal who helped me could not have been any more kind, considerate or helpful. For this reason I am quickly placing another order. Thank you for your kindness and good service, in a sea of shops that say they do and don't, my compliments to your management. John Stang
LOVE my new flip flops... I've worn them everyday since they arrived this summer. My feet feel great! With two little boys I am always on the go...these flip flops allow me to run and play without pain!
Easy as 1-2-3 Your easy to navigate website allows quick search and find and easy ordering. Looking forward to receiving may order to and being blown away with how fast it arrives. "Go ahead make my day." -Harry Callahan
Follow up: Orthoticshop.com nailed it and I was wearing my new orthotics three days later which earned them a new repeat shopper. Their prices were already the best available and free shipping along with a 10% new customer discount made this 'a can't afford not to' buying experience.
Everything was as perfect as I could ask for. Good selection, easy website to navigate - selection of available sizes and widths made the search much easier. Products arrived promptly and in perfect condition. Unfortunately, one shoe ran very small on length and width, so I ordered a replacement. Next we'll see how the return process goes. Based on everything so far, I'm expecting no issues a all. Will report back afterwards if I receive another questionnaire.
My husband & I are both enjoying the comfort of our new slide sandals. We wanted something to use as "house shoes." Walking around barefoot has become uncomfortable for both of us. These sandals give nice, comfy support!
I had to send the shoes back by priority mail, you should have received pin Friday. I need the next size larger 10 med
I've tracked my return and apparently no one was available on Friday & Saturday.
Would it be possible to get the exchange done quickly? I'm going on vacation leaving
First time shopping here! I am impressed with their wonderful customer service, and will definitely shop here again. While the quality of my sandals were excellent, the fit was not. It took one simple phone call, and I received an immediate refund and even free return postage. That's the way to run a company.
Price was right, and especially liked free shipping. Good experience. The shoes are a little too big and too wide, so not sure if they will help my sore feet. Will contact customer relations to remedy that.
I have never had so much trouble ordering a pair of shoes. I tried to call 5 times and every time she hung up on me instead of transferring me. I did finally get them ordered on line without any help? This is my first order with you.
Went well so far. Will see when get order. Satisfied with the item ordered. It took 9 days, but I am thinking this was due to the snow in the area the item came from and had to travel. We can not do anything about unexpected weather. Other than that will try again if there is a product I would like to order. Thanks.
Too bad they are so expensive, because once you add the shipping and US exchange rate, it's double what the price actually is. But I need these slippers/support so, I don't have much of a choice... I'm grateful your site offered them at a lower price though, it could have cost me much more going through someone else so, thanks for that! I will be buying from you again, Thank you.
Drew shoes with double extra depth are great for those with major fit issues as they can accommodate large, complicated orthotics. They offer more stylish options without sacrificing fit and support. Delivery to Canada is slow.
Thanks
My discount code was not accepted, though the expiration date for OS-******* is not until November 19. Annoying. Shoe ran smaller than other shoes of the same brand, which caused me to return them at my expense.
Its very difficult finding shoes/boos wide enough for my foot...I'm hoping i didn't need the widest width!
These boots fit perfectly! I have been wearing them for the past 5 days in Iceland, walking over snow & ice on various tours. My feet have remained warm and dry!
This site is very overwhelming, so many products and at times the search criteria would not filter properly. I put in for men's shoes and after looking through many products trips off and on to the site I picked a pair and at checkout I realize it's a women's shoe. I had to call orthoticshop for help. When I called they are on EST I'm PST tome so no luck they were closed, delaying the order. Finally spoke to a very nice customer service lady, got the correct item ordered. Shipping took longer then anticipated because it was going across states. Papa is wearing his shoes and he said they were good! Not very informative at 85 but no complaints so we should be good.
"So far, so good... Now let's see what happens when the rubber meets the road..."
This was before my order arrive...
I am still incredibly psyched and appreciative of the service provided by this seller. You can also count on me revisiting their site in the future.
Tell them to just keep on doing what they are doing; it is the key to keeping their customers happy!
I purchased these shoes to wear in the house after having foot surgery. They are very comfortable and easy on and off. Orthotics.com has never disappointed me when ordering. If I don't like something I can just send it back. I think that only happened one time because I usually love it.
Very quick delivery. Ordered two different sizes to see which one fit best. Sent one pair back on **-**-** for the correct size but have not received the replacement yet. I hope I did everything correctly.
Shipping was fast and cheap... Product is great and well-designed. Material appears to be good quality. I've only had them a few days so I can't advise on durability and success. Initially, they're comfortable and I have terribly rolling on my outer foot and already feel more in control with these.
Very fast delivery time from US to Finland. Product itself was priced ok but shipment + customs did double the price. Shoes were better than I expected to be honest and even thought price tag came quite heavy, I'm happy with the product! Surely going to buy more from here. Thanks!
Answer: Hi please email orders@orthoticshop.com or call 800 309 0412 we can send you a return label and form.