website thubmnail of OrthoticShop

OrthoticShopReviews 11,360

4.5

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OrthoticShop Reviews Summary

OrthoticShop has a rating of 4.5 stars from 11,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention customer service, arch support and great experience. OrthoticShop ranks 1st among Athletic Shoes sites.

service
18
value
19
shipping
18
quality
19
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Karen O.
6 reviews
0 helpful votes
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It was very easy to find the item prescribed by my orthopedist. Shopping online saved me about $* rather than ordering from a medical supply shop. And, I have door to door delivery whereas I would have to go back to the shop and pick up my order. THANK YOU!

Date of experience: August 23, 2012
Monica F.
2 reviews
0 helpful votes
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LOVE you guys
August 22, 2012

LOVE you guys. Lifelong customer!

Date of experience: August 22, 2012
Mary B.
2 reviews
0 helpful votes
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Had just what I was looking for at a competitive price. Purchase did not fit correctly but return policy was great and I expect that the problem will be corrected shortly. Thank you!

Date of experience: August 21, 2012
Eleanor P.
2 reviews
0 helpful votes
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This is my second purchase from this site and I have been very happy so far. I have recommended it to others and will return again in the future.

Date of experience: August 21, 2012
Pam H.
2 reviews
0 helpful votes
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Shoes I ordered didn't fit, so I had to return them.

Date of experience: August 21, 2012
Eleanor S.
2 reviews
0 helpful votes
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I am still trying to get the right fit
August 20, 2012

I am still trying to get the right fit. Thank you for your patience.

Date of experience: August 20, 2012
Tony D.
11 reviews
0 helpful votes
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Thank you for your on-line help
August 20, 2012

Thank you for your on-line help. Great products, fast shipping and wonderful, prompt service.

Date of experience: August 20, 2012
Steven P.
9 reviews
0 helpful votes
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The only negative I had was the original order was cancelled for some reason. I called customer service and she said the order was "deleted"'. She told me she would put the order through and the items would would arrive the next day and they did!

Date of experience: August 19, 2012
L F.
1 review
0 helpful votes
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I am glad to have found what I needed
August 17, 2012

I am glad to have found what I needed. I hope we will only need these shoes for a short time, so hopefully we won't need to buy more.

Date of experience: August 17, 2012
Margaret W.
15 reviews
0 helpful votes
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Out of stock on my first three choices
August 16, 2012

Out of stock on my first three choices. This was very discouraging.

When trying to return item for exchange product return form did not load properly resulting in requirement to telephone customer service.

Return Form needs work in system and to use same wording as on packing slip or order confirmation. Check out llbean return protocol.

Date of experience: August 16, 2012
Carolyn B.
3 reviews
0 helpful votes
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Was disappointed they were returned first time ordered but the follow up from your end was great thats why I did not hesitate to re-order,,,only hoping this time no problems. After reordering I am very happy they arrived with no problems this time. 'Would not hesitate to order anything in the future...thanks Carolyn Bibeau

Date of experience: August 16, 2012
Dana T.
2 reviews
0 helpful votes
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Very comfortable shoes
August 15, 2012

Very comfortable shoes.

Date of experience: August 15, 2012
Jeff M.
6 reviews
0 helpful votes
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Everything was as stated
August 15, 2012

Everything was as stated. Happy customer!

Date of experience: August 15, 2012
Kayla B.
13 reviews
0 helpful votes
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I am rating them down because their supplier shipped the shoes to the Orthotics Shop instead of shipping them to me. I do not know whose fault it was, but it caused the shoes to be late for my daughter for school. I contacted Orthotics Shop via email and they shipped them on out to us and we got them within 2 business days. However, I asked someone to call me and no one did. All correspondence was done via email.

Jean

Date of experience: August 14, 2012
Barbara B.
3 reviews
0 helpful votes
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Many of the shoes I was interested in were out of stock.

Date of experience: August 14, 2012
Gregory D.
12 reviews
0 helpful votes
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The service was great!
August 13, 2012

The service was great!

Date of experience: August 13, 2012
FRED R.
2 reviews
0 helpful votes
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SPEED PROCESS QUALITY SHOES
August 12, 2012

SPEED PROCESS QUALITY SHOES

Date of experience: August 12, 2012
Karin M.
3 reviews
0 helpful votes
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Free shipping, easy to find shoes wanted with website, shop by brand, new arrival, etc. Easy to order.

Date of experience: August 12, 2012
Rose M.
3 reviews
0 helpful votes
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Always fast
August 12, 2012

Always fast. Always the best price.

Date of experience: August 12, 2012
Frank P.
19 reviews
0 helpful votes
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Quality product with the right price along with prompt service.

Date of experience: August 12, 2012