Optimum TV

Worst service I have ever had!

Optimum is so bad that their own service crew that was scheduled to come to my home and fix my cable suggested that I drop optimum and go with direct TV or just use a smart TV! That was right before they told me that I was beat and they couldn't fix anything because optimum was the worse! I called the service line to complain after they left and after being on hold for an hour they told me that they were sending another crew that evening. Surprise, nobody showed up! These guys are horrid! They are the scum of the earth in my book. Truly horrible company! Do yourself a favor and use any other company available or you'll just pay for nothing at all, might as well throw your money in the garbage cause they don't give a s&/+ about you.

After the scheduled time I get a phone call that the technician ran out of cable boxes. Why have the appointment if you don't have the box. I am flying out of town & now got totally screwed as well as the hours waiting for them. Dysfunctional company. If you have a choice choose a different company

https://www.bbb.org/us/ct/norwalk/profile/cable-tv/optimum-*******1179. The better business Bureau gives Optimum an F. Why? My personal experience today. I schedule an upgrade to fiber optic Wi-Fi. They remove the old equipment, install the new equipment. Tell me it doesn't work and then leave. I call their office and they tell me it'll take up to 3 days to repair. Meanwhile I can't have my old equipment back, I have no Wi-Fi and my wife & I work from home. The behavior is consistent with a poor culture. They feel we need them more than they need us. Calling competitor providers now. Never again

Optimum cable service SUCKS. All this money and nothing works properly. They won't send someone to help. The problem is that they monopolized the area and they are terrible for picture quality...customer service is TERRIBLE. I had installed in my home 4 months ago and it was installed with no TV. No check of working service. DVR doesn't play properly and sound fades lower and higher. I asked them to send a tech and they said they don't send techs to service DVR problem. All this money per month and nothing to show for it. OPTIMUM CABLE IS THE WORST. Stream or free TV is for me.

The cable industry gets worse and worse. I handed in my equipment prior to the middle of the month because I was moving. My bill was not yet due. I paid a prorated amount due to cancelling mid-billing cycle. They told me that there was no refund when I turned in the equipment and that I had access to content via their website. As my internet service was ALSO THROUGH OPTIMUM, how was that going to happen? I have now received a notice from a collection agency for the other half of the bill.

I spent over an hour online trying to pay a bill because of an expired credit card.not only did Daniela ( probably not her name) NOT sol e my problem ( I did it myself) she got all pissy because I used a bad word. Then I couldn't even send a message on chat with refreshing my screen for EVERY response. I do t have an hour to Wayde on this crapp, $#*!ty company. I wish we could meet face to face with oeopke like the old days when companies actually cared. This one sucks in every way and their products syck. It's time to break all these monopolies.

For the last three months every night around 6:30 there is no signal for any channel. I'm paying each month for no tv since I work all day. This is the worst cable I ever had.

Nothing works but the 2or3 local channels everything else go to an app to watch it the worst tv on the go