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Review of Optimum

Optimum reviews

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2 reviews
Tel: 866.200.6416

2 Reviews From Our Community

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2 reviews
8 helpful votes

One star only so my review can be posted
I dont recommend this cable company
Pure automatic voices
What happened to speaking with to a person who actually understand English and your inquiry
I wasted over 2 hours off and on just so I can eventually speak with a person then I was transferred to 3 other representatives when my question was partially answered
Wow ...?? Horrible service
So after 8 years and constant increased of cable rates , I decided to cancel my cable services with Optimum
Their customer service has severly declined in quality
Dont be fooled by their commercials
Do your research before choosing this company

3 reviews
12 helpful votes

The cable industry gets worse and worse. I handed in my equipment prior to the middle of the month because I was moving. My bill was not yet due. I paid a prorated amount due to cancelling mid-billing cycle. They told me that there was no refund when I turned in the equipment and that I had access to content via their website. As my internet service was ALSO THROUGH OPTIMUM, how was that going to happen? I have now received a notice from a collection agency for the other half of the bill.

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