One star only so my review can be posted
I dont recommend this cable company
Pure automatic voices
What happened to speaking with to a person who actually understand English and your inquiry
I wasted over 2 hours off and on just so I can eventually speak with a person then I was transferred to 3 other representatives when my question was partially answered
Wow ...?? Horrible service
So after 8 years and constant increased of cable rates , I decided to cancel my cable services with Optimum
Their customer service has severly declined in quality
Dont be fooled by their commercials
Do your research before choosing this company
The cable industry gets worse and worse. I handed in my equipment prior to the middle of the month because I was moving. My bill was not yet due. I paid a prorated amount due to cancelling mid-billing cycle. They told me that there was no refund when I turned in the equipment and that I had access to content via their website. As my internet service was ALSO THROUGH OPTIMUM, how was that going to happen? I have now received a notice from a collection agency for the other half of the bill.
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