Optimum TV

Total trash! Service is constantly interrupted which makes for an unpleasant viewing experience. This is the only service provider that doesn't permit you to utilize their app without having to pay extra.

For the last three months every night around 6:30 there is no signal for any channel. I'm paying each month for no tv since I work all day. This is the worst cable I ever had.

After the scheduled time I get a phone call that the technician ran out of cable boxes. Why have the appointment if you don't have the box. I am flying out of town & now got totally screwed as well as the hours waiting for them. Dysfunctional company. If you have a choice choose a different company

Optimum service is the most pathetic service I have ever seen. They are not reachable and they always have an outage. Shame on their leadership

A year and a half ago my girlfriend purchased a house In Westchester County which is just outside of NY city, her previous cable provider was Verizon which offered Fios just a mere 9 miles away from where we now live which Optimum TV has the rights to.
From the beginning it was not great service but not being the complaining type we just dealt with the occasional frustrated slamming on a keyboard by our teenager or a few F-bombs whenever the WiFi dipped to a range that would render any device USELESS during that specific time.
Finally in the beginning of March I started contacting the company via phone in which they tried repairing the problem through their end by sending a signal and guess what? Nothing was corrected even after a 3 way call with myself (at work) my girlfriend (at home) and Chatty car salesmen type Optimum guy (somewhere in Panama) So finally I called and called in an attempt to have a technician come out after going through a series of messages stating due to the corona virus pandemic we will call you back within 45 minutes. Me trying to understand how overwhelmed they were didn't mind my phone call not coming the same day or when they did call the line would just drop, so I would call back and go through the entire prompts yet again "push 1 for English" "Push 2 for Spanish" well I mashed the number 0 button in frustration until I had to replace the glass on my iPhone. Finally after the 7th or 8th attempt I was finally contacted back and an appointment was set up.
Our technician finally arrives 3 weeks after our initial problem with the service, upon inspection of the outside wires the service technician enters our home goes through a series of checks with his meter and detects some signal loss and goes about his job of checking all splitters and connections, having prior experience with cable I offered my assistance in removing panels where I knew cable wires were hidden even troubleshooting with the technician manually. The initial installation had a 3 way splitter which fed an extra line that was not feeding anything. So to me that was the initial problem not anything internally which he later stated on his work order that we never received a copy of or signed off on, so when the bill came there was an $80 service fee plus the regular monthly payment. Lets just say that's when the fireworks began, Again I went through the gauntlet of phone calls, more dropped or sorry the systems overloaded or saturated due to the Coronavirus and so on. Finally a call 6 hours after the initial we will call you back in 45 min a rep says the problem was inside the house, I said no the problem started from the initial install because he had the wrong splitter on the outside that fed to the inside. So we argued for 5 to 10 min I got riled up and he put me on hold for what seemed like an hour but not really, then comes back with "I spoke to my manager He has to review the tapes to see if the technician told you there would be an $80 service charge if it is the internal wiring problem,
I said I don't care what you review we were never told about an $80 charge so credit the money back to my girlfriends account which never happened. So three days later the same problem that existed In my previous call was happening all over again and finally after canceling another service appointment because we did not want to be charged another $80 a new and amazing representative named Delilah got a hold of a manager who finally called me back the same day, (unlike the previous representative who had nobody call me) not only review the tapes and figured out that the guy never mentioned any charges whatsoever. The manager not only waived the $80 charge but credited us from the initial call a month earlier. The new tech came out (of course a day late) confirmed not only that the previous tech installed the wrong splitters taking signal away from the main Altice One High Speed box but also confirmed that our box was no good. So he replaced every splitter and changed out the box and finally our kids can "ZOOM" into their at home school online now without the WiFi crashing every ten minutes! Sorry this was long as hell but I wanted to give you all the details!
From start to finish this company ruined my life for a month straight until a few honest ones did the right thing. Do yourselves a favor if you must deal with these rank amateurs, make sure you have no heart defects because they will stress you the hell out. Below is a pic of the website they gave us to check our speed that should be in the 400 range we were at 12.11 and sometimes in the - range rendering our equipment useless and having to unplug and keep plugging it back in.
Thank you & stay healthy if we all do our part we will get through this pandemic.
Jimmy Stradley

Worst service I have ever had!

Optimum is so bad that their own service crew that was scheduled to come to my home and fix my cable suggested that I drop optimum and go with direct TV or just use a smart TV! That was right before they told me that I was beat and they couldn't fix anything because optimum was the worse! I called the service line to complain after they left and after being on hold for an hour they told me that they were sending another crew that evening. Surprise, nobody showed up! These guys are horrid! They are the scum of the earth in my book. Truly horrible company! Do yourself a favor and use any other company available or you'll just pay for nothing at all, might as well throw your money in the garbage cause they don't give a s&/+ about you.

Optimum cable service SUCKS. All this money and nothing works properly. They won't send someone to help. The problem is that they monopolized the area and they are terrible for picture quality...customer service is TERRIBLE. I had installed in my home 4 months ago and it was installed with no TV. No check of working service. DVR doesn't play properly and sound fades lower and higher. I asked them to send a tech and they said they don't send techs to service DVR problem. All this money per month and nothing to show for it. OPTIMUM CABLE IS THE WORST. Stream or free TV is for me.

Nothing works but the 2or3 local channels everything else go to an app to watch it the worst tv on the go

https://www.bbb.org/us/ct/norwalk/profile/cable-tv/optimum-*******1179. The better business Bureau gives Optimum an F. Why? My personal experience today. I schedule an upgrade to fiber optic Wi-Fi. They remove the old equipment, install the new equipment. Tell me it doesn't work and then leave. I call their office and they tell me it'll take up to 3 days to repair. Meanwhile I can't have my old equipment back, I have no Wi-Fi and my wife & I work from home. The behavior is consistent with a poor culture. They feel we need them more than they need us. Calling competitor providers now. Never again

The cable industry gets worse and worse. I handed in my equipment prior to the middle of the month because I was moving. My bill was not yet due. I paid a prorated amount due to cancelling mid-billing cycle. They told me that there was no refund when I turned in the equipment and that I had access to content via their website. As my internet service was ALSO THROUGH OPTIMUM, how was that going to happen? I have now received a notice from a collection agency for the other half of the bill.