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OptiContactsReviews 200

1.9

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OptiContacts Reviews Summary

OptiContacts has a rating of 1.9 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OptiContacts most frequently mention customer service, processing fee and free shipping. OptiContacts ranks 88th among Contact Lenses sites.

service
46
value
48
shipping
38
returns
25
quality
31

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California
1 review
0 helpful votes
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The search results showed that this business offered the lowest price for my contact lenses. I created an account, entered all the prescription info and on the very last screen they suddenly DOUBLED the price. You could not tell without really looking because they only show the price on one line. You had to click on the pulldown menu to realize that they added over $300 in processing fees. If you hover over the processing fee the company claims that other companies are doing this as well, therefore they are doing it. It does not matter. This is clearly BAIT and SWITCH. I will NEVER buy from them.

Date of experience: August 12, 2025
Illinois
2 reviews
9 helpful votes
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They will get you all the way to the payment window before showing their *actual* pricing. Deceptive and disappointing.

Date of experience: May 28, 2025
California
1 review
0 helpful votes
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For the first time in 20 years of wearing soft contacts, lens after lens in the boxes Opticontacts sent to me -- are defective. They have no correction at all! I've called them to see what they will do -- initially, I thought there was something wrong with my eyes. But then I found the same brand of contacts I'd received from my optometrist. They were fine.

Date of experience: February 10, 2025
Arizona
1 review
2 helpful votes
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False advertising
July 12, 2024

Saw advertised price on contacts with a coupon for $15 a box. Went thru the whole process of ordering get ready to check out says total is $111 total. Then hit ship order and then that page said $247.They added on a $89 processing fee and $19 shipping. So I then wanted to find out if they charged me $89 processing because they gave me coupon discount so I made an order without using a coupon paying full price for contacts and the processing fee dropped to $14 with free shipping. So they are false advertising because if you use coupon code they get it back by charging you a high processing fee. The contacts were the same price either way. This practice should be against the law

Date of experience: July 12, 2024
California
2 reviews
0 helpful votes
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Misleading! Watch for "processing charges" of $50 or more! Best price per box until they show you the $53 "Processing charge." Uh nope!

Date of experience: February 22, 2024
Florida
1 review
0 helpful votes
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Bait n switch
February 17, 2024

Got an amazing price for contacts only to have them add the total price of discounted contacts to say it was a service fee! Horrible

Date of experience: February 17, 2024
New York
1 review
0 helpful votes
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False Advertisement
January 18, 2024

I ordered contacts thinking they were going to be 30% off but they make the font so small i consider this deceptive marketing. Price should have been $31 and change plus tax and shipping but came out to like nearly $60. The customer service would not do anything and said sorry you did not order $99 worth of contacts to get that price.

Date of experience: January 18, 2024
California
1 review
0 helpful votes
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Contacts
December 6, 2023

Easy interface very accommodating simple to use and able to upload exam very very easily thanks ally

Date of experience: December 5, 2023
Colorado
1 review
0 helpful votes
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Awesome Service!
November 27, 2023

It's always easy and simple to order or reorder things i need from here without the hassle of always resubmitting a prescription.

Date of experience: November 26, 2023
District of Columbia
1 review
1 helpful vote
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Misleading Pricing
November 23, 2023

If the cost of insurance and processing and shipping can be determined beforehand, regardless of the size of my order, OptiContacts should be upfront about these substantial costs at the start of the ordering process, instead of at the end.

Date of experience: November 22, 2023
Georgia
1 review
4 helpful votes
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I clicked on a online promo for air optix hydra Glyde. The price was 9.98 per box. Once you get to checkout it doubles the price due to a processing fee. The price should have been 79.00 for 8 boxes, but at check out it went up to 179.00. I called customer service and they said this was due to a processing fee. Scammers, and fraudulent advertising!

Date of experience: November 21, 2023
Florida
1 review
0 helpful votes
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Reorder again
November 5, 2023

Always come to opticontacts good price and quick delivery. Also enjoy the free sunglasses I've received 2 times plus this order too

Date of experience: November 4, 2023
Minnesota
1 review
1 helpful vote
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Oh My God! Stay Away!
October 27, 2023

Huge F******* scam... Absolutely DO NOT believe the RIGGED star rating. I can't believe they can get away with this stuff. If I could, I'd have any trace of my online footprint associated with this site deleted. I'm sorry that I can't add any extra info other than I had to call CS and ended up hanging up on the VERY sketchy rep before I placed the online order. Stay Away!

Date of experience: October 27, 2023
Virginia
1 review
0 helpful votes
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I have ordered contacts online in the past but never glasses. I decided to give OptiContacts a try for both contacts and glasses. The contacts were backordered, which my doctor had warned me about. The company remained in constant contact with me, providing regular updates as to the status. As for the glasses, I followed the steps outlined on the site. Sadly, the glasses did not fit when they arrived. My eye doctor said it was because I have a small face and I need to be fitted in a store to ensure the glasses fit properly. I contacted OptiContacts and the representative had the postage paid return label in my email before we finished the call. This company is amazing in every way. I will definitely order contacts through them in the future.

Date of experience: October 26, 2023
Texas
1 review
0 helpful votes
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Haven't received
October 24, 2023

It's been a whole process. I should've received my contacts already, however, I'm getting concerned. They're still not here, and I'm getting emails asking about surveys / how I'm enjoying my purchase or OptioContacts. I'm not. I haven't received them. It's been 6 days.

Date of experience: October 24, 2023
North Carolina
1 review
0 helpful votes
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Easy and Quick
October 12, 2023

It was super easy to find the contacts I wanted and the shipping time was less than a week. Easier than ordering from my local Walmart.

Date of experience: October 12, 2023
Illinois
2 reviews
3 helpful votes
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I did a google search to try and get some good pricing on my contact lens. Google took me to their site( Opticontacts) because they advertised $49.00 per box. At the check out it added another $65.00 for set up fee. They got me in the door but then added a crazy convenience fee. I was not going for that, so I went over to Lens.com and ordered my lens. No convenience fee with this company. Dr. E P Williams

Date of experience: October 11, 2023
Georgia
1 review
1 helpful vote
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Contacts
October 7, 2023

The ordering process was easy. They had just the brand I needed. The delivery was fast. Everything was perfect with my order.

Date of experience: October 5, 2023
Florida
1 review
1 helpful vote
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Painless Transaction
October 4, 2023

Opticontacts was the cheapest I found for my contacts by $50 over the nearest competitor and hundreds over my eye doctor (who couldn't even get the brand I ordered)
My order arrived in 6 days and have an expiration date 4 years away.
Overall I'm very pleased with this transaction.

Date of experience: October 3, 2023
Pennsylvania
1 review
0 helpful votes
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Ordered from this company twice and had issues with slow shipping both times (indicates 2-3 day shipping and order was still sitting in progress 4 days later). I ordered from another online site 4 days after placing my order with Opticontacts and received it first! I gave them 2 chances and now I'm done.

Date of experience: October 3, 2023