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OptiContacts has a rating of 1.9 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OptiContacts most frequently mention customer service, processing fee and free shipping. OptiContacts ranks 88th among Contact Lenses sites.
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The search results showed that this business offered the lowest price for my contact lenses. I created an account, entered all the prescription info and on the very last screen they suddenly DOUBLED the price. You could not tell without really looking because they only show the price on one line. You had to click on the pulldown menu to realize that they added over $300 in processing fees. If you hover over the processing fee the company claims that other companies are doing this as well, therefore they are doing it. It does not matter. This is clearly BAIT and SWITCH. I will NEVER buy from them.
They will get you all the way to the payment window before showing their *actual* pricing. Deceptive and disappointing.
For the first time in 20 years of wearing soft contacts, lens after lens in the boxes Opticontacts sent to me -- are defective. They have no correction at all! I've called them to see what they will do -- initially, I thought there was something wrong with my eyes. But then I found the same brand of contacts I'd received from my optometrist. They were fine.
Saw advertised price on contacts with a coupon for $15 a box. Went thru the whole process of ordering get ready to check out says total is $111 total. Then hit ship order and then that page said $247.They added on a $89 processing fee and $19 shipping. So I then wanted to find out if they charged me $89 processing because they gave me coupon discount so I made an order without using a coupon paying full price for contacts and the processing fee dropped to $14 with free shipping. So they are false advertising because if you use coupon code they get it back by charging you a high processing fee. The contacts were the same price either way. This practice should be against the law
Misleading! Watch for "processing charges" of $50 or more! Best price per box until they show you the $53 "Processing charge." Uh nope!
Got an amazing price for contacts only to have them add the total price of discounted contacts to say it was a service fee! Horrible
I ordered contacts thinking they were going to be 30% off but they make the font so small i consider this deceptive marketing. Price should have been $31 and change plus tax and shipping but came out to like nearly $60. The customer service would not do anything and said sorry you did not order $99 worth of contacts to get that price.
Easy interface very accommodating simple to use and able to upload exam very very easily thanks ally
It's always easy and simple to order or reorder things i need from here without the hassle of always resubmitting a prescription.
If the cost of insurance and processing and shipping can be determined beforehand, regardless of the size of my order, OptiContacts should be upfront about these substantial costs at the start of the ordering process, instead of at the end.
I clicked on a online promo for air optix hydra Glyde. The price was 9.98 per box. Once you get to checkout it doubles the price due to a processing fee. The price should have been 79.00 for 8 boxes, but at check out it went up to 179.00. I called customer service and they said this was due to a processing fee. Scammers, and fraudulent advertising!
Always come to opticontacts good price and quick delivery. Also enjoy the free sunglasses I've received 2 times plus this order too
Huge F******* scam... Absolutely DO NOT believe the RIGGED star rating. I can't believe they can get away with this stuff. If I could, I'd have any trace of my online footprint associated with this site deleted. I'm sorry that I can't add any extra info other than I had to call CS and ended up hanging up on the VERY sketchy rep before I placed the online order. Stay Away!
I have ordered contacts online in the past but never glasses. I decided to give OptiContacts a try for both contacts and glasses. The contacts were backordered, which my doctor had warned me about. The company remained in constant contact with me, providing regular updates as to the status. As for the glasses, I followed the steps outlined on the site. Sadly, the glasses did not fit when they arrived. My eye doctor said it was because I have a small face and I need to be fitted in a store to ensure the glasses fit properly. I contacted OptiContacts and the representative had the postage paid return label in my email before we finished the call. This company is amazing in every way. I will definitely order contacts through them in the future.
It's been a whole process. I should've received my contacts already, however, I'm getting concerned. They're still not here, and I'm getting emails asking about surveys / how I'm enjoying my purchase or OptioContacts. I'm not. I haven't received them. It's been 6 days.
It was super easy to find the contacts I wanted and the shipping time was less than a week. Easier than ordering from my local Walmart.
I did a google search to try and get some good pricing on my contact lens. Google took me to their site( Opticontacts) because they advertised $49.00 per box. At the check out it added another $65.00 for set up fee. They got me in the door but then added a crazy convenience fee. I was not going for that, so I went over to Lens.com and ordered my lens. No convenience fee with this company. Dr. E P Williams
Opticontacts was the cheapest I found for my contacts by $50 over the nearest competitor and hundreds over my eye doctor (who couldn't even get the brand I ordered)
My order arrived in 6 days and have an expiration date 4 years away.
Overall I'm very pleased with this transaction.
Ordered from this company twice and had issues with slow shipping both times (indicates 2-3 day shipping and order was still sitting in progress 4 days later). I ordered from another online site 4 days after placing my order with Opticontacts and received it first! I gave them 2 chances and now I'm done.
Answer: They refuse to waive or refund. For me it was not disclosed until shipped.
Answer: Hi Angie, Thanks for your inquiry. At the moment we accept payment via debit or credit Visa, MasterCard, Discovery and AmEx or via Paypal. We apologize for any inconvenience. Should you have any additional questions, please do not hesitate to call our customer service helpline at 1-888-678-4201 Mon-Fri 10am-6pm EST for further assistance. Thanks!
Answer: This company is unethical. I ordered 2 weeks ago and still have not received. They assured me they would be here 2 days ago.
Answer: Good Luck with that! They lie and say there is a rebate and then when you ask for it they say it is already expired!