• Optically.co.nz

Optically.co.nz

Overview

Optically.co.nz has a rating of 4.63 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Optically.co.nz most frequently mention great service, and prescription sunglasses. Optically.co.nz ranks 23rd among Eyeglasses sites.

  • Service
    9
  • Value
    9
  • Shipping
    10
  • Returns
    5
  • Quality
    8
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • Very impressed with my cheap prescription glasses and sunglasses...
  • Great service and a very friendly and efficient staff.

Critical highlights

  • Ordered prescription sunglasses which weren't right when they arrived -
How would you rate Optically.co.nz?
Top Positive Review

“Reglazing order”

John Y.
7/15/23

I buy luxury brand frames (LV, Gucci, etc) I've had 4 orders so far to reglaze my glasses and all have come back perfect and accurate of my prescription. I trust these guys with my expensive frames They do come late, but this doesnt matter as my frames come back in the same state as I sent them

Top Critical Review

“Ripoff merchants”

Peter W.
10/3/19

Do not trust this company for special offers. They use bait and switch, change their website to conceal 48 hour dispatch guarantee after order then email you 4 days later to say the frames arrived damaged (hello, I ordered 3 pairs and got the same email for all orders) and you will have to choose something else. Despite claiming to be an NZ business I got a call from the UK after making noise. Money was taken from my account straightaway but they say it takes up to 5 days for a refund. Totally untrustworthy

Reviews (52)

Rating

Timeframe

Other

Reviews that mention popular keywords

prescription sunglasses (5) prescription glasses (4) great service (5)
Thumbnail of user davidb9127
1 review
0 helpful votes
November 9th, 2022
Verified purchase

0ptically did a great job of reglazing my glasses. As good a new at half the price. Mike gave quick efficient service Highly reccomend.

Tip for consumers:
Be honest and patient

Products used:
Reglazed spectacles

Service
Value
Shipping
Thumbnail of user johny1227
1 review
0 helpful votes
July 15th, 2023

I buy luxury brand frames (LV, Gucci, etc)

I've had 4 orders so far to reglaze my glasses and all have come back perfect and accurate of my prescription. I trust these guys with my expensive frames

They do come late, but this doesnt matter as my frames come back in the same state as I sent them

Tip for consumers:
Great service. Ive been using Optically since 2019-ish. Many people/reviews online whine about late delivery but completely ignore the low price and the quality service they provide when they eventually deliver. Their customer service is amazing. I have received replies for ALL my queries as well. I recommend these guys buy just be weary of the long wait time for your order to arrive

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandar381
1 review
0 helpful votes
March 28th, 2019

Ordered prescription sunglasses which weren't right when they arrived - wrong colour lenses and the frames were slightly different to the photos shown online. Staff worked hard to put it right, and sent me a replacement pair which were perfect. A long and slightly painful process, but got there in the end and I love my new sunglasses! At least $200 less than what it would have cost from my usual optometrist too!

Thumbnail of user waynec314
1 review
0 helpful votes
August 29th, 2020

I am more than happy with my re glazed glasses.
The service was over and above what I expected. I am an older person and am not comfortable ordering on line.
Nothing was to much trouble, Joy helped me thru ordering over the phone
Due to Covid they took a bit longer to arrive but that was expected.
In the near future my wife wants new glasses and we will certainly use this company again.
Regards Wayne Chamberlain

Thumbnail of user denisew78
1 review
0 helpful votes
April 30th, 2017

I purchased prescription sunglasses a month ago, was delighted with the product so have now purchased prescription reading glasses with Norfolk frames. Fantastic price and super fast delivery, just 6 days. I'm very happy with them and they look just like they did when I uploaded a photo and "tried them on".
Was great being able to track online how my order was going too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlotteb61
1 review
0 helpful votes
May 17th, 2017

I got a great pair of glasses from optically, they were only $30 inc postage and came within two weeks. I used to online trying on tool where you use a photo of your face, which gave me a good idea of what they would look like on. When the first arrived intiogunt they were about large but I soon got used to them, and now I love them! I have also received so many compliments, no one can believe how cheap they were. Would definitely ship again

Thumbnail of user kerinao
1 review
0 helpful votes
January 10th, 2018

It's great that now when you go in for an eye check up, if you need glasses they give you the script. This means you aren't limited to just their store.

Optically.co.nz is great. They have designer eye wear(like my Marc Jaccobs) and with the ability to upload a photo you can get a rough idea of what style and size looks good on your face.

They have good search criteria so you can only look at the designs that will suit and prompt delivery.

Would definitely recommend and use again.

Thumbnail of user alans245
1 review
0 helpful votes
April 27th, 2018

I have a very high correction prescription so was somewhat sceptical that glasses bought remotely would be up to the level of ones I normally pay about eight times the amount for. However I am delighted with my new glasses from Optically. They are fine for both distance and closer work. I would recommend Optically to anyone.

Thumbnail of user peterl322
2 reviews
0 helpful votes
August 14th, 2018

Ordered new lenses (transition) for my Tom Ford frame. The initial confirmation said 10-12 days however, it took longer but it was well communicated... the glasses arrived today and I am very happy with the result! Thank you so much and I certainly will use your service again - highly recommend 5 Star from me!

Thumbnail of user rachelm376
1 review
0 helpful votes
September 18th, 2019

This is the first time I used this company, I thought the glasses were better quality than I've previously purchased. They also came in two weeks. I ordered reactor light glasses and have been disappointed by how they only slightly darkened in bright sunlight. But again, this was my first experience with changing lenses, maybe I was too optimistic.

Thumbnail of user karenr481
1 review
0 helpful votes
February 5th, 2019

Ordered over the Christmas period. Emailed with no response, rang a few times, eventually got to speak to someone who assured me that they were on there way. Two weeks later still no sign, emailed again - no response. Rang and eventually spoke to same guy (Frances) and assured me on their way. Two weeks later still no glasses. Having read all the reviews about being rougue company I rang again spoke to same guy and he said they were on their way. Eventually had an email to say on their way. I managed to track them and they arrived a few days later. Had to take them to 3 opticians to sort them out. They all said frames were good quality and lenses were excellent, but they couldnt make the progressive lenses fit (this may have been down to my measuring). Would buy again but not progressive.

Thumbnail of user crystalb180
1 review
0 helpful votes
August 12th, 2019

I have always had great service with optically. Great prices and great quality glasses will continue purchasing from optically

Thumbnail of user jenr48
1 review
2 helpful votes
October 11th, 2017

I ordered glasses with my new prescription 4 weeks before my holiday because I needed them to be able to see on my holiday however they did not arrive before my holiday and kept saying 'they will arrive soon'. They day before my holiday when they still hadn't arrived I had to go to an emergency optometrist to get a set, this ended up costing me a lot more than even normal glasses. When I emailed Optically after I got back off holiday they did not reply.

Since writing this review, I received a reply from Optically offering a partial refund of $13.60.

Thumbnail of user lisae290
1 review
0 helpful votes
March 21st, 2019

Excellent communication. Easy to negotiate website. Fast turnaround.
Extremely happy with the entire process and product.

Thumbnail of user mariap157
1 review
0 helpful votes
June 9th, 2017

I needed a new pair of aviator glasses and ordered a pair from Optically. They arrived quickly in a free case and microfibre cloth. I like the quality of these glasses. They do not feel cheap at all even though they only cost $44. I also like that they offer a 90 day unconditional return guarantee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahl278
1 review
2 helpful votes
March 15th, 2018

I had no issue with the glasses or prescription, but the aftercare I received from optically.co.nz was appalling. If you have an issue, they are extremely slow with communication and are not happy to rectify the issue. There are much better websites out there, I'd avoid these guys!

Thumbnail of user as5878
1 review
0 helpful votes
October 20th, 2017

This is my second order and I am presently surprised, my first order took 3 weeks which I did not like, But the quality of the glasses were fantastic.

So, I choose to order again, I noticed that they have now started 24 hour dispatch of orders. I wanted to try, I am glad I did, the glasses we shipped out same day and they reached by post in 3 days. Now that is how one should buy glasses form now on.

The price and quality was never a problem for me, but the express delivery is customer care at a totally different level.

Tip for consumers:
The glasses are shipped from their Sydney labs same day.

Service
Value
Shipping
Returns
Quality
Thumbnail of user srinivasr10
1 review
0 helpful votes
February 27th, 2019

I purchased my glasses from Optically, was impressed by the pricing. After recieving delivery of it I was happy and am further ordering another two of them. Also plan to order sun glasses for my wife once she gets new prescription.

Thumbnail of user peterw396
1 review
0 helpful votes
October 3rd, 2019

Do not trust this company for special offers. They use bait and switch, change their website to conceal 48 hour dispatch guarantee after order then email you 4 days later to say the frames arrived damaged (hello, I ordered 3 pairs and got the same email for all orders) and you will have to choose something else. Despite claiming to be an NZ business I got a call from the UK after making noise. Money was taken from my account straightaway but they say it takes up to 5 days for a refund. Totally untrustworthy

Thumbnail of user justa34
1 review
1 helpful vote
October 29th, 2017

The best I can say is that they're an ok option in NZ's limited online affordable glasses market, with decent selection / variety but leaving quite a bit to be desired in execution:
1. Half the glasses on the site have no 'try on' feature, and the 'upload photo' feature is glitchy.
2. Of the 2 pairs I ordered neither looked like their photo (one was deep dark blue rather than bright light blue, the other was matte bronze/gold rather than shiny bright gold). This is a big issue especially as they don't cover shipping for returns.
3. Phone support / customer service is frustratingly unreliable, there isn't even a proper voicemail (ridiculous for a business), and half the time no one picks up (there is no 'call waiting'). When answered, they're certainly polite and try to be helpful, but then no promised follow-up.

The quality of the frames and lenses themselves is decent, but not memorable / exceptional or anything to make me want to roll the dice with them again.

I bought my last pair through Zenni and was very satisfied, tried Optically to avoid the additional time and hassle of international shipping/returns (though shipping still took 2-3 weeks so in hindsight I would've just done Zenni again).

Thumbnail of user leesas1
1 review
0 helpful votes
April 15th, 2017

I purchased a pair of prescription sunglasses from Optically in January 2017. I had never bought prescription glasses online, so was cautious especially given the price was so good. My glasses arrived, the prescription is perfect and the inexpensive frames are great. I wore them all summer and am very happy. I will definitely be purchasing from Optically again, and I am telling all my friends and family to do the same!

Service
Value
Shipping
Quality
Thumbnail of user alisont73
1 review
3 helpful votes
November 24th, 2019

I've now been waiting 6 weeks for my order. Communication is poor. Avoid this company like the plague, I wish I'd looked up reviews before using this site.

Thumbnail of user kareni15
1 review
0 helpful votes
June 16th, 2017

Can't say much more. Brilliant for people who don't live in big centres, no need to rush to pick frames on the day. Truly awesome. Thank you.

Thumbnail of user kellyq6
1 review
0 helpful votes
July 31st, 2018

I am very impressed with optically, they are very helpful, friendly, great communication. I had my glasses regaled in my existing frames, The index lenses I had ordered previous to my script were not on shelf due to my eyes being so terribly bad, they however explained this to me and sourced the lenses I needed, and the team at optically did not hesitate to respond to my emails as I asked so many questions they verified step by step till my glasses arrived. Once arrived I was very pleasantly surprised at the work they did as they were very professional clean and bang on I could see 100% they did a very great job and I'm very happy with their service I highly recommend optically

Thumbnail of user keiront
2 reviews
0 helpful votes
October 22nd, 2017

Simple order process, just requiring a recent prescription from my regular optometrist and choosing a suitable style.

Service was excellent, with prompt communication and VERY fast delivery. My new glasses were well packed for posting in a smart protective hard case and several layers of bubble wrap.

Loved the easy to use website, although I found the mind-boggling range of top brand frame styles, colours and lens options a bit daunting at first!

There are separate mens, womens, designer glasses and prescription sunglasses plus a titanium range. They also offer a free home trial of four different frame styles, and a simple to use, cost-effective re-glazing service for your favourite eyeglasses or sunglasses.

Especially liked the Try On feature, which allows you to upload a close up photo to their website and click on any frame to see how you would look in that style and colour.

Recommended!

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From the business

Buy prescription glasses and sunglasses online from Optically.co.nz. Wide range of stylish and designer eyewear online at affordable prices.

Company Representative

Thumbnail of user andrewj84
Andrew J.

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