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    Opodo

Corporate Values

Overview

Opodo has a consumer rating of 1.09 stars from 334 reviews indicating that most consumers are generally dissatisfied with their purchases. Opodo also ranks 158th among Car Rental sites. The most common issues with Opodo are around customer service, which is not as good as expected by some customers.

  • Service
    14
  • Value
    12
  • Shipping
    9
  • Returns
    9
  • Quality
    12
Positive reviews (last 12 months): 2.5%
Positive
2
Neutral
0
Negative
79
View ratings trends
11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The so called customer service staff then give you the run around absolutely heartless and dishonest.
  • Our flight to Brisbane was booked via Opodo some months ago.
How would you rate Opodo?
Top Positive Review

“Quick refund within free-cancellation period”

Tom B.
1/10/20

I cancelled my booking within the 7-hour free-cancellation period that my flight had when I realized I need a different flight plan. Opodo refunded my money to the penny within 3 working days (only downside is that since my account is not in GBP I got screwed on the exchange rate, but that's my bank screwing me, not Opodo). One weird thing is that I still keep getting emails as if my booking was still confirmed and even when I log in to Opodo's site to manage my booking it still appears to be confirmed, only thing indicating a refund is that in the "Billing" section, the mentioned total is "Total: £0.00 Congrats! That's an amazing deal". Aside from this confusion, really good service.

See positive reviews
Top Critical Review

“Pay more to get less”

Maurizio S.
3/1/20

If you want to get less than what you pay for book Opodo! Their customer service is not worth a nickle. When you call their number nobody picks up the phone. When you try to handle it via their internet site - they tell you to call a number and so it goes in circles. I cannot recommend this platform to anyone. Should you however choose to use them anyways make sure to carefully read their conditions first. You are in for more bad surprises if you don't.

See critical reviews

Reviews (334)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (92) flight (227) refund (126) 24 hours (23) credit card (28) confirmation email (15) booking (114) airline (89) money (110) email address (10) 2 hours (18) flights (85)
kg39
1 review
3 helpful votes
April 2nd, 2015
Booked a flight online with Opodo, received confirmation of the booking then 2 hours later receive an email saying the booking had been cancelled by their 'internal' system due to suspected fraudulent activity. Telephoned and made exact same booking again and lo and behold, booking cancelled again by Opodo. Phoned and reached an alleged 'customer service representative' who, when I asked to speak to a supervisor said they 'didn't have time to take this kind of call.' Booked directly, spent less-don't bother with Opodo.

Q&A (29)

Answer:

Guys, it would only cost you about £40 to take them to small claims court. Dont just take the loss, these people need to be held to account. Id also contact Rip Off Britain to get a programme made about their tactics

By Heth E.
See more answers (8)
Answer:

You can complain all you like but once they have your money they dont give a tinkers cuss. Best form of complaint is social media like this site and face book.

By Christopher F.
Answer:

Hi Anastasia. Our apologies for the delay to respond. Yes you can give us a call from anywhere on +34 934 920 533 or you can provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into the matter. https://tinyurl.com/ka77d8u James Customer Care

By Opodo I.,
See more answers (2)
Answer:

Hi Antony. Our apologies for the delay to respond. We are sorry to have read about your customer experience. Please provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into your concerns. https://tinyurl.com/ka77d8u James Customer Care

By Opodo I.,
See more answers (2)
Answer:

Hi Darrel, Thank you for your question. If you already have an existing booking, please send us your query via the following link: https://socialcare.opodo.com/en/support/login One of our agents will look into your reservation and advise you accordingly. Kind Regards, Amy - Customer Care

By Opodo I.,
Answer:

Hello Saleh, Can you please send us your booking reference using the link below so we can look into this further for you: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Answer:

Hello Glenda, Can you please send us your booking reference using the link below so we can look into this further for you: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Answer:

Hello Sue, Can you please send us your booking reference using the link below so we can assist further: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Answer:

Hello Andrea, Can you please send us your booking reference using the link below so we can look into this further for you: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Answer:

Hello Kayleigh, We can see that your query was already answered through the call centre. If you have any further queries, please feel free to contact us. Best regards, Christos - Customer care.

By Opodo I.,

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Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Search and compare cheap holidays on Opodo UK, featuring great deals on flights, hotels and car hire in all your favourite destinations worldwide. Book now!

Company Representative

opodoi
Opodo I.

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