OnTrac

First note said the package was delivered. There was no package found. I contacted them, they told me that package on the way, we will investigate when it's gonna be delivered. At the end, the package was not found we couldn't locate it.

My order is delayed day by day for the past 10 days. Each day it says it is out for delivery and each day it says delayed and will be delivered next day. I have emailed everyday and the only reply I received was my own inquiry that I did directly on their web site with no reply by them. Still no product 10 days later and no answer. Mine said It was delivered to Seattle on November 24,2020 and out for delivery on November 25,2020 and then day by day everyday. Calling does no good. I will also report them to BBB. This was an order from Walmart

This is no my first package that has been stolen because of Ontrac. I bought an expensive item form Home Depot. Had I known Home Depot used Ontrac as their shipper I would not have done so. I contacted Home Depot and told them exactly what was going to happen. Ontrac delivered my package at 11:28 pm (almost midnight) AND PUT IT AT MY RURAL mail box 1/2 mile from my house on an open road. The package was again stolen. The driver lied and said he delivered it to my front door. He did not. Ontrac overworks there drivers. I would give them a "0" if I could. Do not order from Home Depot until they used UPS, Fedex, or USPS.

I did not receive my package, I called Ontrac to open an investigation. They closed my case without any resolution. They gave my package to someone else and refused to identify who. I'm beyond upset. Terrible service. DO NOT USE THIS SERVICE

My package was delayed for the first time because they needed 'more information from me'.

My package was delayed for a second time because the driver attempted delivery but no one was home or a dangerous situation was noted. I was home and I have cameras and no driver was ever anywhere at our home.

Days later my package was delayed AGAIN because they needed me to confirm my address. What?!?!

My package was split and delivered by multiple delivery services and this was the ONLY one delayed like this.

My package should have been delivered over a week ago, almost 2, and still nothing. I have reached out to their customer service after all three delays and haven't heard anything.

Absolutely horrible company! I wish companies wouldn't work with them and I hope I never have to deal with them again.

I have medical supplies delivered monthly and the company uses on trac. On November 1 I got an email that my order would be delivered on November 2 by the end of the day. It has said that everyday now that it will be here the next day I am still waiting and it is now the 17th. When called and asked they said they don't know when it will be delivered. Great way to treat customers.

I ordered my daughters bday gifts from Temu and the package never arrived. When I attempt to contact OnTrac, there is no way to speak to a real person. Everything is through chat or text message. They said will open an investigation on the package and in 2 days I will get a response. After a few hours I got a message that my package was delivered to my front door. No package in my front door. Contacted again, to get the same response of 2 days for an investigation. 2 days passed and no response. I had to text again and I was told the same 2 days answer.
I got my refund from Temu. However, no package, response or my child's bday gifts.
This company is dishonest and does not care a bit about their costumers.
NEVER USE THIS COURIER!

Recently SHEIN has started to use OnTRAC for their tracking and it's horrible! Nothing shows on either end that it's out for delivery or delivered, and my package was supposed to be delivered TWO days ago! I ordered this over two weeks ago now

I receive a weekly delivery and it usually comes via FedEx but lately, the company has been using OnTrac and it has been a disaster! I have received these deliveries weekly for over 2 years now and there has never been a problem with FedEx. Easily 75% of the time when OnTrac is used, the delivery does not arrive! I call to get ETAs and am promised by 8 pm, then call at 8:15 and they say by 9 pm, then call at 9:15 and they say by 10 pm. Finally after waiting and waiting, the package never arrives. This has happened over and over again. I have begged the provider to not use OnTrac and have even asked that they skip my delivery if they have to use them. I am at the point now that i will likely stop deliveries all together because OnTrac is so unreliable! They get me so frustrated! STAY FAR AWAY from this Company!

These guys are the worst in package delivery. They just left my neighbors package at my house. My house number are 6" tall, and they left the package right next to my house numbers.
Some time ago an On Trac truck was just parked in the middle of the street with the 4 way flashers on instead of parking at the curb like UPS or Fed Ex. The driver was no where to be found. I looked. He was not on my block, unless he was inside of a house on my block.

I ordered a product through Amazon with 2 day shipping, they marked my package as delivered and it was not 10/6/20. I called 3 times in one day and was hung up on twice, I finally got through to the escalation department and was informed by kelly on 10/7/20 that my package was being recovered that day and would be delivered that day and she would call back the next morning to follow up. I did not receive the package and I did not receive a call back from Kelly. I called again and was told she would be given the message and call me back that was on 10/8/20. She never called back that day either and now today 10/9/20 I have called back 2 times and was told she would contact me asap and still have not received a call. Their customer service agents have been rude and extremely unprofessional with each encounter, I have waisted hour of my personal time and still have no resolution in sight.

Sadly our supplier uses this company where we should be receiving 3-4 deliveries each week - I have to spend every day chasing them. Packages are supposed to be 'Nest Day' service and it's usually taking about a a week after chasing and chasing AND chasing. We are receiving packages that are not even for us and found some of our packages in a restaurant 4 doors doors down the street - no message, no notification nothing! Try to speak to the 'customer service' and I been made promise after promise - none of which are kept and they've hung up on me twice now. STAY AWAY FROM THEM!

Ordered items from Temu. Package said it was delivered. It was not and OnTrac refused to help me and told me to contact the seller. There is no way to contact Temu. I also asked OnTrac why I am to contact the seller when they were the last people to have my package and they blocked my text (you can only text someone at OnTrac. There is no live person). I believe this company is a scam. Do not use them at all. There is no way to get my package and no way to get a refund. I will never buy from Temu again nor will I use this fake delivery company.

My statement to ontrac

How are you still in business? Literally how? I've never in my LIFE had so many issues with a company. I had to put out a ticket because my package said it was delivered yesterday and it wasn't, and then it said it was out for delivery today. Then it said it was delivered and it still wasn't, and your driver never got back to you guys. I'm filing a police report and reporting your company to anyone and everyone I can. It's literally been an issue every single time. I get sick when I see your company is delivering because I know I may have just lost money due to your thieving employees. There is NO WAY Amazon, ups, and FedEx allllllllllll have their deliveries delivered with no issues then here cones your company that can't get a single package to my address. I hope you get sued for everything you have.

It is outrageous that with all of today's technology for finding an address some dum-dums who work for Amazon or OnTrac will actually leave a package with the wrong number on the door on the wrong street - and take a flipping photo of it! Supposedly they're checking GPS but they're not and looking at an actual street sign might be helpful to see if one is on the right street. They don't look. I am flipping disgusted with getting DELIVERED emails with no package and then, adding insult to injury, a photo of someone else's door with my house number NOT ON THAT DOOR. I blame these largely seat of the pants upstart companies who apparently don't train or properly oversee their carriers. And forgot about contacting OnTrac after the mistake. You have to wait until their ready to contact you. Why can't we get a hold of carrier who screwed up as soon as misdelivery is made? OnTrac won't answer and doesn't care. Avoid OnTrack. They would have better service hiring chimps.

I had ordered some clothes and the carrier was OnTrac. I was disappointed it was OnTrac and joked about they won't deliver it… and they didn't… I woke up to it was "delivered" and it wasn't. I checked everywhere and no package to be seen. I had called them and said it was showing as delivered and told me to go call where I got the package originally. I heard stories about packages going "missing" from OnTrac and just confirms this company is so trash. I always hope I don't get OnTrac…