OnTrac

On Saturday, July 29,2002, sometime in the afternoon between 3:00 and 5:30, an OnTrac driver delivered a package by leaving it on the lawn inside the gate. The gate has a walk through section so anyone could have taken the package. If the driver did not have the gate code they could have used the call box to asked. No call was received so no attempt was made. We get OnTrac packages all the time, so it should have been delivered to our home.

I had two packages through them and never got them. There customer service is terrible. You can't get in touch with no one. My packages status was mark as "undeliverable" "Damage"
I want answers! Something needs to be done. I see there been so many complaints and no resolutions.

My package was delivered to stoneham,ma
Was supposed to be delivered Friday 11/24. That got changed to Sunday 11/26. Which then got changed to yesterday 11/27. Now says they were unable to locate the package contact the original seller.
This is not the original seller problem! You have drivers stealing customers purchases.
You can't speak with anyone, you write an email and you get a non empathetic response.
If I could give zero stars to this I would.
Worst delivery service.

Do not use them there's no way to contact a living human being even when you ask them for one. My package was supposed to be delivered today and because they couldn't get into the building instead of dropping it in between the doors. Now I have no idea when my package will arrive because they refuse to talk to me.

This is the worse delivery company.The driver left a package outside of a building at a college campus or that's what he put on the delivery. He Said building 209 but there isn't a building 209. He probably stoled it since he was a from bath & body. I hope bath & body never uses them again. Bath & body was so nice they resent the package to a different address for me to receive. There is also no way to talk to anyone at this delivery company only text. The office in North Carolina gives out fake customer service # or hangs up on you.

I have had nothing but problems when companies use ONTRAC for shipping takes longer than regular mail and lose packages says it is delivered when it was not. They do not update the status. If I could give negative stars I would

I have had 2 packages delivered by a guy wearing earbuds and talking crap about his boss one time and the most recent time he was talking to somebody about picking up a couple of whores after work, showed up on my home video surveillance.

This company is so terrible they should not be in existence. For over a week now, my package has been 'delayed' in their facility. I don't need a soothsayer to tell me this package has been stolen. I have called 6 times, emailed 4 times. Very unhelpful customer service. Do they even exist? This company is fraudulent and unfortunately I can not order from any store using this company as a delivery company. I have requested a full refund from my bank since Fashionnova keeps telling me to wait for a package that would never come

Update 1.

I reported this company to the BBB and that same day, they automatically updated my package as delivered. Guess what however? No package was delivered. I was home, I received nothing. No driver came or called. You should know that this company is fraudulent. Do not do business with any company shipping with them. Or better still use a credit card so you can get your money back!

I purchased some stuff on Shein,, however I accidentally place an incomplete address, when it near to deliver I got notification from a very popular shipping company saying delivery failure. I contacted them numerous of time giving them the complete address, they refused to correct it saying shein had to contact them, it was ship back to shein and shein did reship the pack but in more than one parcels, they place the incomplete address on One of the parcels that OnTrac was delivering, I got delivery failure. I try reach to to OnTrac over the phone because I am in Jamaica. Did get them. I then realized they had virtually assistance can I tell you, they amended the address, consumer services virtually were magnificent. I had my package delivered to the location and It didn't had to return to shein. Thanks again OnTrac

Walmart switched to this company for my deliveries this past year, therefore I hardly order online anymore. Ontrac has left my packages in the rain on three occasions; has put them on our lawn or cars rather than our porch more than a few times; has delivered my package to our neighbors; and worst yet has on also three times now said a package was delivered when it wasn't! I just finished searching in the dark all over no package when their email says it was delivered at 9:32 pm. This company is terrible!

I order food from Blue Apron and today these clowns marked a shipment as delivered. I'm wondering where my food is. I'm looking at my surveillance camera footage. Turns out they never delivered it. When I called them they said that it just didn't fit on the truck, so they didn't deliver it. Now I have no food for the week. I am SO pissed about this. TERRIBLE SERVICE.

I ordered a new monitor from Best Buy this week, and I was all happy and joyful until I saw Ontrac as my delivery service. It said it was arriving on Thursday at first, then Friday, and then Saturday, and now it's arriving next week. I honestly don't even know if it'll arrive by next week.

If you ever get Ontrac as your delivery service - cancel the order right away. Look for the product from different vendor. This is not the type of service where you HAVE to get unlucky to have bad experience; you need to be very lucky to have even a decent experience.

I don't even know how they're still not bankrupt from all vendors pulling out.