OnTrac

It's about a 50/50 shot you'll ever receive a package from this company. I have called several times to add specific delivery instructions to my address so that I will be able to receive packages and I still rarely ever get a package from this company. They tell me the GPS coordinates say it was delivered correctly, yet my video doorbell shows no package was delivered. Then they tell me to contact seller, there's nothing they can do. It's a bad, bad company. Possibly fraudulent and most definitely negligent.

I was supposed to get an order on the 6th and all I get is a message saying " will deliver on the next business day" I keep trying to call customer service or get in contact with them but Im just left waiting for a little over an hour and I never receive an answer or get to speak to anyone. Ontrac is the worst I really don't know how they have contracts with companies. There's no type of communication from the company to the customer.

So many times it's been marked as delivered, only for no package! Or! Better yet! Delivery attempted, even though that's a bold-faced lie because I waited outside from morning until the time I got the message. If a business is shipping with contract (Bestbuy, Target, Macy's etc.) try your bet somewhere else.

C*******1892 Order tracking number your driver said he delivered 2 boxes but I entered the wrong address. Instead of sending back they kept the box! Or dropped it off at any house they chose which is stupid! So I doubt that happened. You break candles left and right according to bath and body works comments.

This is the biggest joke of a company. My package has been at a facility 45 minutes away from me for weeks. Every day is another postponement with no explanation as to why. I can't reach anyone on the customer service number. No one returns messages or emails. It's now 2 weeks later than their latest delivery date.

Ordered ink cartridges from 2 separate retailers on the same day & BOTH shipments are "Delayed" for 4 days now.
No explanation.
OnTrac is the problem.
On-line retailers should stop using this shipping company completely.

I've never had worse customer service. I've called, emailed, tried their chat, submitted inquiries through their website and nothing. My package was sent across the country then mysteriously disappeared. Of course it took 5 weeks to find anything out. What a waste of my Tim. You guys suck.

Order sent out 10 days ago but nowhere in sight. Pending, pending, on the way, now suddenly returned back to their distribution center. 150 mile trip. I'll probably have to cancel and get it direct from China instead. Not kidding.

We had a little snow yesterday (we live in New England so they should be used to it) but I got a message last night saying incomplete address lol. I have cameras so these people never attempted to deliver my package and I live in a simple one story house on an easy to find street. These people have always been a joke and shouldn't blame their incompetence on the customer. What it should have said is "it snowed out and we can't function cause of it" don't blame your customers for your own problems. Everytime I see a package from Lasership/Ontrac I cringe.

Over the years they have been used (not by my choice, but whoever/whatever i was shipping through) I think in order to work here you have to answer all the questions wrong and they make sure these people don't or even know how to to deliver anything. Most recent, family ordered me and my kids some stuff for Thanksgiving. They paid the 2 day shipping rate. Its now almost mid December and still nothing. First delivery/order was somehow lost in transit/facility (in other words, someone stole it) so a new one was shipped out. My delivery was suppose to be a week ago, still haven't received it. Delivery date somehow keeps getting pushed back (day 5 of this now) and most likely when the box/items get delivered, it'll be damaged and most likely left right by the main road instead of the front porch like others from this company have been delivered before. Don't use this place. Dumpster fire of a delivery service

Ontrac is unprofessional, rude local customer service. Drivers are independent, so they leave packages where they choose. They never deliver to my Apt. I have complained for 3 years, nothing gets done. No one accepts responsibility for problems.
I gave 1 star, because my review would not summit, without it.

Ordered boots for my 4 year old boy from a reputable online retailer. Was sent on trac shipping info so I could track it. Item made it to distribution hub 30 miles away from us and then tracking said delayed seven times yes 7! Then all of a sudden it says delivered out of the blue. I go home no package. Check my HD security cameras nobody came to the house, there was no delivery. Full blatant liars. Called company they said it was delivered. Yea right bunch of scam artists. Don't use these guys at all costs!

Ordered a phone through best buy for some stupid reason they chose these non English speaking people in beat up minivans to deliver their products. Never received the phone after 7 days. Had to spend hours on the phone to cancel the order and get a new one. Severely hope they go out of business. Wish I could leave negative stars

I have never had good service with this company either they send my stuff to wrong address or it's late every time, it taking them 8 days to get me a package that's 20 miles away from me got a message saying it was gonna be late due to weather 12-16-22 I drove to Reno yesterday and all roads were clear as day