OnTrac

After 8 days of delays I finally got my husband's Christmas present delivered. The young man who delivered it was rude as hell! He couldn't scan the label so my daughter went to go get her phone to use as a flashlight and he told me that she needed to hurry up he was on a time crunch. When that didn't work I grabbed my phone and gave him the actual tracking number. No thanks for your help, have a nice day or anything. He just got in his van and left without a word. Left us standing there like dummies. At least FedEx and UPS says thankyou!

Can I give zero stars? I just found two critter-eaten, soaking wet, molding packages that were supposed to be delivered about 3 months ago lying up against a concrete gatepost at the bottom of a rural driveway shared by 3 residences. This was 1/2 mile away from my actual house. I only saw them because I happened to go for a walk down the road. Only a complete idiot or a complete jerk would leave a package there. Apparently On Trac hires both. I will no longer buy products from companies that use On Trac.

I rarely write reviews, neither negative nor positive, but this company is so bad that I feel the need to. I can see that many others have unfortunately experienced service, or lack thereof, from OnTrac/Lasership. My package was stolen I am pretty sure, because it has been stuck in the same place for over a week. It's impossible to get in contact with their customer service too. This is just unacceptable.

My order has been stuck in Chandler, Arizona for three days. Rather than providing a brief explanation, they keep updating to say "deliver on next business day." That is a misrepresentation of what is happening, considering I live a considerable distance from Chandler, Arizona. At any rate, they won't respond to my emails. Tried calling them and, lo and behold, the wait time was well over an hour. These folks have shockingly low standards for customer service. I run a business and had considered using these folks for shipping. That consideration has been completely driven from my mind. I'd wager they go belly up soon.

Nothing but bad experiences with OnTrac. They're totally unreliable and don't care about your packages. They'll throw them down the driveway or just leave them at the street to be stolen. I've complained many times with out any change and now it's pretty interesting that my packages have been "delayed due to bad weather" when it's sunny and 80 degrees outside AFTER I've made several complaints. I wish businesses would not use this shipper, they're the worst out there!

The last two weeks we have not received our food delivery. We never have a problem when it comes via Fed Ex. I'm a huge internet shopper, I get deliveries almost daily. Another delivery I've been waiting for, which is a Christmas gift, has the estimated delivery date changed every day to the next day. Anytime something shows as being shipped via OnTrac it is hit or miss whether we'll actually receive it. Luckily the companies refund my money, but I wish companies that ship out would quit using OnTrac. The company is very unreliable.

I thought I had seen disrespect in all forms until I ordered something for shipping with ontrac. After a 24+ hour delay and 11 hours of being "out for delivery," I still have no idea where my package is despite being ordered a week ago. I almost feel sorry for the employees. Maybe even the employers. If BAC determines toxic blood alcohol levels, then I can only imagine the toxic levels of physical $#*! in the drivers from overworked driving and metaphorical $#*! that the entire corporation must be founded upon. I hope that they could at least do the stressed and frustrated customer a favor and implement some damn gps tracking for Christs sake.

Had packages arrive 2 months late. They also will sometimes mark "delivered" on the tracking, but not actually deliver anything. Not sure if the packages are being stolen or piled up in a warehouse, but don't plan on ever receiving them. OnTrac support is nonexistent. You have to contact the seller and see if they're willing to refund. In the rare case that a package is delivered it's almost always damaged and thrown in some odd place. Complete rubbish of a company that makes USPS look like royalty.

I had one bad experience with this company already to the point I swore I'd never buy from anyone who delivers through them ever again! After a weeks of not getting a package Ulta finally had to reship my whole order. I didn't realize Walmart was shipping through them and I'm currently in the same situation again and I can't seem to get a hold of anyone! This place is for real a joke! I have never had this happen with any other delivery companies and both times I've dealt with this one it's been nothing but a headache! And they have nowhere on there website or Facebook to leave reviews which is probably pretty smart in their part considering how terrible they are!

On trac has a terrible track record with our Blue Apron orders. The delivery drivers have refused to bring our box up three steps on our front porch (which every other delivery company seems capable of) to get the package out of the weather and out of sight from the road. About every 5th or 6th delivery goes completely missing or arrives more than two days late meaning that the food has become spoiled due to the cooling units thawing. Calling customer service brings further disappointment as there is no taking responsibility of the failed deliveries or attempts to make the error right.

Hmm where to start. Iv had five packages "delivered" by OnTrac, only received two. Zero help locating the three that went missing. I have a ring doorbell and all three times the package was marked delivered but nobody ever came by. All my packages required a signature, not one time was I asked to do so. Absolute trash company. Customer service is a complete joke as well. Avoid at all costs.

I ordered a new cable modem from Bust Buy, next day delivery. The next day I get a message saying my package was delivered at 11:46 AM, but no package. So, I queued my camera footage from that time of day and saw their truck drive by my house and through the subdivision. Never stopped. Checked with all neighbors and nothing. What the #$*&! Do not use this company. I suspect that their drivers get paid by how many deliveries they make, whether they make or just say they did. This is just plain criminal. Luckily Best Buy refunded my charges. Next I'm going to write Best Buy about this. Hopefully they'll stop using them if they get enough complaints.

Packages are constantly delayed due to so called "bad weather". This even happens when there is no bad weather whatsoever at any of the locations the package has been. They use it as an excuse. This only happens with Ontrac. No other service has these "weather delays".

I have had two horrible experiences with OnTrac. The first one was about 3 months ago. I ordered from Temu and received a notice that my package was delivered. I go to the door and nothing. Pulled up the image and it was the correct door number, but the wrong sub-division. The picture had an orange door and my door was green. I visited the subdivision next to mine and left a message on their Ring Doorbell camera. That person ended up taking it to the office of my subdivision. Sooooo, flash forward to a week ago. I ordered boots from Shoe Dazzle. I work from home and got the pop up that my boots were delivered. I'm now living in a totally different subdivision as I moved in with my bf. Once again, I go to the door and nothing. I checked the image and it's my subdivision, but not my door. The person didn't even take a picture of the numbers on the door. My numbers are clearly shown as 3302. The picture where the package was dropped is taken off to the side. You can clearly see that the doors are different as the knobs are on the other side. I'm so sick of them. Even when you reach out with proof, all they say is that it has been delivered. I've gotten so frustrated. I called Shoe Dazzle and gave them the proof and was told that they would do a one time resend. Clearly this is not my fault and I specially asked that they NOT use Ontrac. However, I get an e-mail today to track my order and it's with Ontrac. I'm so mad at this point. I keep looking out of the window where my desk is to see if I see anyone wearing my boots. How horrible that someone would keep something that another person paid for. I bought them especially for an event and had to go find something else which was frustrating. With all of these bad reviews, why are companies still using them? Now I have to call Shoe Dazzle on my break and pull up the chat where I specially said do not ship using this method because I have no confidence that they are not stealing or just incompetent.

I have told them 5 times instructions on how and when to deliver the package to my place of work, and they have not followed instructions. This is unacceptable. It has been a week worth of time wasted. This company and their employees are disappointing to say the least.

I had two different orders that were supposed to be delivered by OnTrac. I didn't receive either item after having to wait multiple days where they marked there was an Exception due to weather on the tracking report even though there was absolutely no bad weather in my area. One package was marked as undeliverable and one was marked as delivered with no photo or description of where item was left. Absolute liars and no accountability or care that packages have gone missing. Now if I see that a company uses this delivery service I won't make any purchases with them.

If you have a problem because one of their drivers marked something as delivered which was not your out of luck getting any help from them. There is no phone number to speak with anyone, you can only send in a customer service request and hope that they reply in a couple days (probably with incorrect information and definitely with no further help).

I never dealt with ontrac before but I know now to never again use them.I've been waiting on a package that was suppose to be delivered 3 days ago and now when I try to track the package it comes up blank.very unhappy.on top of it there is no way to speak to a live representative.just horrible with managing there business. Today is the 17th