OnTrac

My packages always get lost with this shipping company. It is the complete worst. I swear there is some scandalous doings with this company and it should be looked into. There is theft. No way that of all the orders I do online, they always go missing with ontrac. They are costing companies thousands (if not more!) in lost products.

Order item from national retailer, tracked item all the way to the state. Site said out for deliver, by end of day was the time. I got a text that it was at my Front Door at 626pm, funny thing is I was 7 feet from the front door and no knock, no doorbell, no picture of item at the door. Opened the door when I got the text... NADA, Nothing, ZIP, Zilch... Responded to Ontrac via email and they said "We apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. If you are still unable to locate your package, please contact your Vendor for further assistance with this issue." Fortunately the national retailer is replacing the item but this time I'm picking it up from the store...

Literally I've never had a good experience with OnTrac. Packages are always late, and one time a package was literally placed at the end of our driveway on top of a sign. Like, in what world is that acceptable. A lot of top tier companies use On Trac and it's laughable. I believe it was Nordstrom that one time, and this week I'm trying to get a package delivered from Vans. If a company uses OnTrac, don't order anything that you need within a time frame because it will not work out.

I work at an apartment complex and when there is someone from this company bringing packages for resident, they don't even bother to get them inside of the building. SEVERAL times they have just dumped it outside. Once I saw this happening and I started walkind towards the delivery person, asking him to please bring it inside. He saw me coming towards him and he literally threw the package and ran to get in his car and drove off as a was waving him to stop! Zero stars should be an option.

The only reason a made it one star, is because I had to. I've had multiple packages delivered thru ontrac/laser ship. I've always received them when they've said it would be. But they have the worst customer service imaginable. Cam never get ahold of anyone, try to call amd they're "closed" send a text but "because of high volume" they have to get back to you, and that never happens. You send an email and it's an automatic response saying where the package is, and expected delivery date. I wish that the BBB would just put them out of business, bc they are worthless!

First time using this service! And it's horrible!
1- My package went to the wrong facility all the in Virginia.
2- My current tracking shows it in Mineola for the past 6 days!
I have put in numerous inquires and nothing! A supervisor was supposed to call me which never happened! I am definitely at the point where they either stole or lost the package!

I had a package that was supposed to be delivered on 9/1/2023. It got delayed because my apartment building door is locked. I updated my delivery instructions 5 times and they still refuse to deliver my package. They expect me to be sitting outside from 9 am-7pm in order to get my package. OH! And there is no way to call them

My latest order being delivered by Offtrack arrived at a facility yesterday morning which is an hour from my house. It was supposed to be delivered that day and now they're saying two more days. Way to go Offtrack.

I ordered two purses from Nordstrom rack and they shipped them with OnTrac. I never received the package. I received the notification that my package has been delivered, and 10 min later I came out to get it, but it wasn't there. I think that the driver even drove up to my house but never left the package in my mail box. It's unbelievable. If you ask me, I think the whole company is in on it. It's the first time this happens to me and I'm really scared because it looks like it's no longer safe to order things online except for amazon.

Ordered several items from Anthropologie. OnTrac claimed to have delivered "to the front door" at 9:43pm on New Years Eve. Seriously!? There is no package. There is no message with a picture for proof. There is no delivery person on my security camera feed. Nobody came to my house at nearly 10pm on New Years Eve. A total sham. Anthropologie said they have been having issues with this carrier but have yet to figure out what to do about the undelivered packages. They asked me to wait a few more days. For what? I contacted OnTrac but they have not replied to my email regarding this. I hope OnTrac likes the pink fuzzy slippers, sunscreen and medicine pill container I bought.

This business is the laziest most unreliable ‘service' over and over again, not just once or twice, ALWAYS! They drop the pkg off wherever they feel like it. They don't even bring it to my front door EVER! Drop in my driveway where it sits in the soaking rain! If there was a way to refuse them from delivering to me I would do it in a heartbeat. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you!

Yes! I would give it no stars if I could but sadly it does not have that option. You never get your things on time and most of the time they say it was delivered when it wasn't! In which case I usually get it the next day but that is some pretty piss-poor service there! Don't know why all the big companies use this except it must be dirt cheap! They should stop because it is the worst ever!

This company should not be in business. I order from Walmart, who uses On track, & have never received my package. This company does not serve Seniors or disabled folks. I have a standing order on my delivery account that states packages sould be delivered to my door. Never happens They either steal packages throw them away or leave them in the lobby of my building where they get stolen by porch pirates. I am so frustrated & angry with this "not service" I've complained to Walmart but they don't care. I've had to reorder so many times I should own a Walmart of my own.

Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. Recently, I purchased $1000. 00 in tools from Home Depot but forgot to ask who they use for delivery.
The first delivery was left on top of my mailbox, the second at the end of my driveway a quarter mile from my gate.It didn't take long for the bad memories of OnTrac to come back, UPS and FedEx have no problem handing packages directly to me.

As usual, I'm waiting for a package thats late. When I placed my recent order and saw it said its being shipped by Lasership, I thought, oh s**t, its probably going to be late. I was right. Despite the business being 4 hour drive away, and an initial shipping time of 2 DAYS, they changed the ship time to the following day. Wonder why they changed their name from Lasership to OnTrac? Because they sucked just as bad as Lasership, had horrible reviews so the name changed. Too bad they didnt change anything else because they still suck. And again terrible rating. If as a business you have a 1 star rating you should just pack it up and close your doors!

I hate this company. Terrible customer service, they don't answer calls and take forever to answer the emails. They claim they had 3 delivery attempts, well i work from home, no one arrived. I literally had to send the email asking them to ring the darn dorrbell. I live on the second floor, it's nyc, it's loud. The front door is on the first floor and I can't hear them knocking, but these morons are clearly not smart enough to do so, they knock once and leave. It's been 4 days of me calling them, sending emails and messages. Absolutely the worst. I don't understand why the legit companies like Sephora, use this crappy service.

The tracking site repeatedly states that the package delivery is being delayed and extends the delivery date until it falsely states that the package is delivered. Tracking states my package was delivered, but I was home the entire time, and no one ever delivered anything to my house. The company re-shipped a partial order (because now they are out of stock of what I initially ordered), and the same practice is occurring once again.

Ontrac is the worst! They clearly bid low with vendors to use them but don't have the personnel to fulfill the shipping needs. I had 4 packages shipped through ontrac that I ordered Black Friday and for 3 weeks I'd get updates on all 4 packages that there's a delay will deliver next business day. The vendors either reshipped via next day fedex or ups or I got refunds for items no longer on stock. My packages finally showed up but were too late because they were gifts and I had to come up with something else. I hope vendors stop using them. Their customer service sucks. I was on hold for over an hour and got a bs response that they can't help if a vendor guarantees a delivery date they can't meet. They don't respond to their online form either. I now won't risk free shipping because of them. If I could give 0 stars I would.