Stephanie S.

Prime shipping has become one of the best. I get everything on time and I love that they take a picture and upload to my amazon account when it's delivered so I know that it's dropped off and where.

Ontrac is the worst! They clearly bid low with vendors to use them but don't have the personnel to fulfill the shipping needs. I had 4 packages shipped through ontrac that I ordered Black Friday and for 3 weeks I'd get updates on all 4 packages that there's a delay will deliver next business day. The vendors either reshipped via next day fedex or ups or I got refunds for items no longer on stock. My packages finally showed up but were too late because they were gifts and I had to come up with something else. I hope vendors stop using them. Their customer service sucks. I was on hold for over an hour and got a bs response that they can't help if a vendor guarantees a delivery date they can't meet. They don't respond to their online form either. I now won't risk free shipping because of them. If I could give 0 stars I would.