OnTrac

Ordered product from Walmart. After waiting eight days beyond target delivery date, and tracking order every day, always out for delivery and then at the end each day marked delayed for five days, I cancelled the order thru Walmart.

DO NOT do business with this company. If you are a shipper, use another provider to get your merchandise to your customers!

Ontrac delivered a package to my house and leaned it up against the gate on my front door. The driver wedged it in and I couldn't open my front door at all. I had to climb out a window and come around and move the package. Thank God my house wasn't on fire!

There is even a huge sign on my front door that reads: "Delivery Drivers. Please do not knock. Leave packages next to fountain behind you. DO NOT leave in front of door."

Apparently this driver either didn't give a f#%@ or couldn't read. I will be sure to notify the merchant I bought from and will be telling them if they can't use another shipper, then I won't be shopping with them anymore!

Ontrac is one of the worst places I have ever had try and deliver to my house. Notice how I said try, they never made it. I ordered a ps5 off Walmart and of course i get offtrac lol, and it said it would ship out in 2 days max and here I am a week later with little to no update. It stayed stuck in Commerce, CA the whole entire time and then when I call customer service the bot tells me to call my retailer. So in other words get your refund. I honestly can't stress this enough if your package has to get shipped to this place you should really reconsider cause this place ain't gonna get you your package.

Once I learn a vendor uses On Trac, I won't buy from them again! I get a lot of shipments and some of the companies I buy from use On Trac because they are CHEAP. The problem is that they are also liars, are understaffed, and have horrible customer service. It would not be a problem if they told you prior to your order that it would take 5-7 days longer than other shipping companies so you could plan accordingly. However, you have no idea they are going to be the shipping company used and they promise that it will arrive on a certain day every time you make a purchase then you are notified of "shipping delays". When you try to contact anyone to get an estimated date of delivery, it is very hard to do so. If you actually do get a live person, they will lie about the delivery day OR they have also on occasion when I call them out on this, even offered that I can pick things up at their warehouse, in my city, instead of waiting for another 2-4 days for my delivery.

Every time my package is shipped with this company, Every single time I have problems with them. They say that my packages are delivered at my front door. I never receive anything from them. This shipping company needs to be discontinued!

They are terrible. Attempted to deliver my package 4 days in a row to my business after hours and I told them several times we close at 5 pm. The 5th day they just left my package outside at 7:30 pm when the business is closed. This is the 3rd order and the same issue every time. Shut them down.

I placed an order with Walmart and wanted second day delivery. The order was shipped by OnTrac. After waiting at home for 5 days and many calls to Walmart customer service, the order was never delivered by OnTrac. OnTrac claims it was delivered on M 8 at 11:57 PM. I was home, my son was at home, my neighbor were at home and there was no delivery. If you place an order with a store and OnTrac is the delivery company do not expect to get your package.

One time, my package showed as delivered, but never arrived.
Another time my package was half open. I guess the deliver guy looked inside the package and realized it seemed sth he can not resell/use so he put in my front door.
I had to contact both the merchant and the credit company to resolve the issue, and huge waste of time.

I don't know how they still in business everyone in the company lies they say they come for delivery and they never show I have cameras and I can prove that. They stole my package that is theft. You call the 800 phone number and the employee hang up the phone...

Waited 2 weeks for my computer for the customer service rep. To tell me they lost my package and I would have to call Best Buy to get a refund or redue my order!( On hold FOREVER then had to speak with corporate)!
So after I had to re-order my computer it was finally delivered 5 days later and left outside of my home by the bushes! I mean it was visible ANYONE could have just picked it up and went on with their day! No knock No signatures nothing! This is by far the worst delivery company I've ever had to deal with! If I could give NO stars I would! I hope you have a better experience!

So this Thief company called OnTrac sent an email that my package was delivered which I never had a msg that the package was out for delivery. I saw the msg 30mins later and went outside. My landlord was outside loading his truck for about 3hrs and never saw a delivery truck pull over to drop nothing. We looked everywhere. I tried calling them and keeps hanging up sent me the useless messages I've ever seen. These people stole my package. How I knew they were thieves is my landlord was outside this whole time and didn't see nobody but they sent me email that my package was delivered.
Piece of trash company. I don't know why companies use them they are thieves!

I bought some tools from The Home Depot prior to Christmas
I was hopping to get everything before the holidays cause i had a small project coming,
I am not sure why Home depot didn't send everything through the same carrier, anyhow some things where delivered via UPS which i got in two days as stated during checkout. As for the box that was supposed to be be delivered by this $#*!ty delivery company didn't arrive the second day as stated during check out not only that i was supposed to get my last package by 12/23/2022 its 1/03/2023 and they just keep changing the delivery date...I also left a review on the home depot site for doing this it has been a huge inconvenience...Yes i tried purchasing everything through the store however no stores close to me had everything i ordered in stock. Milwaukee miter saw, table saw, brad nailer, stands for both table and miter saws, and a few other Milwaukee products. If i had my choice i would never choose On Track as my carrier of choice!

I ordered a very expensive motherboard for my pc set up. I have a ring security system that has a 100% view of my patio as well as the neighbors. The package was claimed to be delivered at 3pm. I was home at this time until 4 o clock and my ring videos have no record of even an attempt to deliver it. I called OnTrac to see where my package was. The rep told me they couldn't ping the driver due to Newegg policies so I contacted Newegg. To my surprise there turns out to be no such policy. So I called OnTrac back to explain and the rep told me that they CAN ping the driver but cannot open an investigation without Newegg's approval. VERY STRANGE AGREEMENT. Why protect dishonest employee's unless you're a corrupt business hiding something. I'm clearly not alone so hopefully this business gets shut down.

Two different deliveries, two different days, never received either. This is the absolute WORST delivery company ever! They say they left one of the deliveries at the front door, and the other on the front porch. We are in a business park, in a business neighborhood, because we are a business. There is no front porch! I think the drivers steal everything and keep it for themselves and just claim to have made a delivery. I will not purchase from a company that uses OnTrac for their deliveries - that's one of the first questions I ask: Who is your delivery company? If they say OnTrac, I will cancel the order.

This companies drivers are full of thieves. They tell you your packages are delivered when they're not and when you try to find out where your packages are, they tell you to get a hold of the seller they don't do anything to help find the packages they just allow their drivers to steal your Products that you purchased

According to OnTrac, my package was delivered to my porch on 8/31/20 at 7pm. It was not. There was no package and no video of any delivery on my Ring system. I followed up with OnTrack and they said they'd have to "open an investigation" and would follow up with me within 48 hours. That was 5 days ago and not a peep from them. I'm typing this as I sit on hold with them AGAIN to try and get an answer. How does a company say they left a package on your doorstep, complete with a time it was left, when they didn't? They should be able to reach out to the driver and find out what happened, no?

I ordered a Robat Vacuum and mop Robatic Floor Cleaner. Nothind was delivered and nothing was received. On Track which we should say out of track and other scam companies are getting our money and keep you waiting for months and they say delivered the merchandise. And claim, it is stolen or lost and give you 20% of the money. They pocket 80% or the money. It appears the good is coming from China but it seems the operation takes place in Ca. Watch out! I am not sure why these scammers have not been caught yet. They claim delivered in front door. This building has manager and camera which showed no one ever came to deliver the package as they say.